IT Support Specialist

OpportunityThe IT Support Specialist is an integral member of the IT team. The role uses technical and customer service skills to perform, coordinate, and oversee technical duties in support of the organization, including deploying and troubleshooting hardware, software, networks, and servers.ResponsibilitiesPrioritize and resolve technical issues submitted by staff relating to computer workstations, email, printers, servers, network devices, passwords, etc.Provide strong customer service, patience, and follow through.Efficiently manage daily tickets as well as project specific tasks as required.Prompt, professional, and precise support when responding to user requests.Provide training and consultation to staff regarding applications, hardware use, and configuration.Work with IT team, staff, and Mosaic leadership to support implementation of strategic initiatives.Skills & KnowledgeAdvanced proficiency in various computer applications including but not limited to word processing, email, database management, and presentation software.Demonstrates strong customer service skills.Familiarity with modern office equipment including but not limited to facsimile, copier, printer, scanner, mail postage machine, telephones, etc.Demonstrated aptitude for learning and keeping current with new technologies.Ability to prioritize and organize multiple responsibilities while managing workloads and deadlines.Willing to work a flexible work schedule, work onsite, and accommodate organizational needs.Experience working in HIPAA regulated field.Ability to work independently.In-depth knowledge of Microsoft Windows operating systems, Active Directory, DNS, DHCP, print servers, Azure, Office 365, SharePoint, as well as a solid understanding of enterprise level client-server network technology.QualificationsEducationRequired:

High School/GEDPreferred:

Bachelor'sExperiencePreferred:

0-2 years of relevant experienceLicenses & CertificationsRequired:

Driver's License

#J-18808-Ljbffr