Entegris
Executive Desktop Support Specialist
Entegris, Billerica, Massachusetts, us, 01821
At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.
Billerica, MAFull timeREQ-6753
Job Title:Executive Desktop Support Specialist
Job Description:Why work at Entegris?
Lead. Inspire. Innovate. Define Your Future.
Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision making process is truly a collaborative effort as we realize there are leaders at every level of the
organization. We
put our values at the core of how we operate as an organization - not just when it's convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.Entegris is a values-driven culture and our employees rally around our core PACE values:
PeopleAccountabilityCreativityExcellencePlease note: This will be an onsite opportunity located in Billerica, MA.The role:The Executive Desktop Support Specialistwill
be responsible for
providing
IT
support to our
executive
leadership team
on-site and remotely
.
In this role, the Executive Desktop Support Specialistwill
serve as the
single point of contact
for the
operation of all
technology
-
related
equipment
and services used by the executives
and administrative staff.
A
qualified candidate will have
technical
proficiency
,
exceptional
communication skills, and the ability to prioritize
, influence, and
manage
multiple priorit
ies effectively.What you'll do:Provide
white glove
concierge-style support for technical
issue
s
,
including but not limited
to
;
hardware,
software,
accessories,
mobile devices,
meeting & conference room
s
,
and
video
production
Provide prompt, confidential, and reliable
2
nd
and 3
rd
level
technical support for a wide range of IT
issues
Co
ordinate
with IT teams and other parts of the organization to
resolve issues
and
provide
modern technology
solutions
Maintain poise in stressful situations;
maintain
a professional demeanor under all circumstances
Serve as the single point of contact
.
Owning
all client IT issues through resolution
;
keeping active involvement on issues
owned by other teams
Build IT portfolio for each Executive according to
their
specific setup ensuring it meets all security controls, monitoring, alerting and resiliency configurations
Mature our e
xecutive s
upport s
ervice d
elivery
, reporting, monitoring,
and s
tandards
Provide
an elevated level
of customer service with excellent written and verbal
communication skills for IT and business audiences
Create and
maintain
documentation to ensure efficient and
accurate
department
al
operations locally and globally
Perform tasks to improve the efficiency
and
reliability of the
computing environment which
includes
process improvement, automation, and technical solutions
Follow IT Service Management Process (Incident, Change, Asset, Request, etc.) which
include tracking data, the submission, and
timely
updates of tickets
Interface with third-party support
and
vendors,
as necessary
Ensure 24/7 support availability
Occasional travel may be
required
What we seek:5+
year
s
of
IT Desktop (Service and Support)
required
Bachelor's degree in computer science - preferred
Previous
experience supporting
C-Level and
S
enior
L
eadership staff
- preferred
ITIL Foundations Certification &
e
xperience using Enterprise ITSM Tools; ServiceNow - preferred
Demonstrated ability to create effective and engaging communication
Customer service mindset and sense of urgency
Experience working in a large, multi-national corporation
Excellent organizational skills and ability to plan and prioritize effectively
Excellent knowledge of conference room technology; including MS Teams and in-room technology
Extensive knowledge of both Windows 10
and Windows 11
operating systems
Ability to troubleshoot and diagnose PC hardware and software problems, using various resources, techniques, and creativity
Ability to perform PC backup, recovery, and installation
Extensive knowledge of Office 365 applications
Experience with Windows Active Directory / Azure AD
General understanding of network systems
Ability to lift and carry 25 pounds
Willingness and aptitude for continuous
improving /
learningSelf-starter, proven
track record
of working independently and as a member of a
successful team
What we offer:At Entegris, we invest in providing opportunity to our employees and promote from within. The new hire in this role will have the potential to grow and create relationships across the organizationand be recognized for
demonstrated
success and adherence to company PACE values.Our total rewards package goes
above and beyond
just a paycheck. Whether
you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.Generous 401(K) plan with an impressive employer match
Excellent
health, dental and vision insurance packages to fit your
needs
Flexible work schedule and 11 paid holidays a year
P
aid time off (PTO)
policy that empowers
you
to take the time
you
need to recharge
Education
assistance
to support your learning journey
Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence.
At Entegris we are committed to
providing
equal opportunity
to
all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities,
achievements
and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.Entegris strongly encourages
all of
its employees to be vaccinated against COVID-19. At Entegris, COVID-19 vaccination is preferred but not
required
at this time.
At Entegris, we want you to be part of our culture, which values your unique talents, skills, and experiences. We believe what we do is as important as how we do it.People at our company bring their true selves to work, and are appreciated not only for what they do, but for who they are. This plus the technical complexity of our products and solutions means you can be sure your work is both challenging and changing the world for the better.
Please see job
description
PI253623701
#J-18808-Ljbffr
Billerica, MAFull timeREQ-6753
Job Title:Executive Desktop Support Specialist
Job Description:Why work at Entegris?
Lead. Inspire. Innovate. Define Your Future.
Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision making process is truly a collaborative effort as we realize there are leaders at every level of the
organization. We
put our values at the core of how we operate as an organization - not just when it's convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.Entegris is a values-driven culture and our employees rally around our core PACE values:
PeopleAccountabilityCreativityExcellencePlease note: This will be an onsite opportunity located in Billerica, MA.The role:The Executive Desktop Support Specialistwill
be responsible for
providing
IT
support to our
executive
leadership team
on-site and remotely
.
In this role, the Executive Desktop Support Specialistwill
serve as the
single point of contact
for the
operation of all
technology
-
related
equipment
and services used by the executives
and administrative staff.
A
qualified candidate will have
technical
proficiency
,
exceptional
communication skills, and the ability to prioritize
, influence, and
manage
multiple priorit
ies effectively.What you'll do:Provide
white glove
concierge-style support for technical
issue
s
,
including but not limited
to
;
hardware,
software,
accessories,
mobile devices,
meeting & conference room
s
,
and
video
production
Provide prompt, confidential, and reliable
2
nd
and 3
rd
level
technical support for a wide range of IT
issues
Co
ordinate
with IT teams and other parts of the organization to
resolve issues
and
provide
modern technology
solutions
Maintain poise in stressful situations;
maintain
a professional demeanor under all circumstances
Serve as the single point of contact
.
Owning
all client IT issues through resolution
;
keeping active involvement on issues
owned by other teams
Build IT portfolio for each Executive according to
their
specific setup ensuring it meets all security controls, monitoring, alerting and resiliency configurations
Mature our e
xecutive s
upport s
ervice d
elivery
, reporting, monitoring,
and s
tandards
Provide
an elevated level
of customer service with excellent written and verbal
communication skills for IT and business audiences
Create and
maintain
documentation to ensure efficient and
accurate
department
al
operations locally and globally
Perform tasks to improve the efficiency
and
reliability of the
computing environment which
includes
process improvement, automation, and technical solutions
Follow IT Service Management Process (Incident, Change, Asset, Request, etc.) which
include tracking data, the submission, and
timely
updates of tickets
Interface with third-party support
and
vendors,
as necessary
Ensure 24/7 support availability
Occasional travel may be
required
What we seek:5+
year
s
of
IT Desktop (Service and Support)
required
Bachelor's degree in computer science - preferred
Previous
experience supporting
C-Level and
S
enior
L
eadership staff
- preferred
ITIL Foundations Certification &
e
xperience using Enterprise ITSM Tools; ServiceNow - preferred
Demonstrated ability to create effective and engaging communication
Customer service mindset and sense of urgency
Experience working in a large, multi-national corporation
Excellent organizational skills and ability to plan and prioritize effectively
Excellent knowledge of conference room technology; including MS Teams and in-room technology
Extensive knowledge of both Windows 10
and Windows 11
operating systems
Ability to troubleshoot and diagnose PC hardware and software problems, using various resources, techniques, and creativity
Ability to perform PC backup, recovery, and installation
Extensive knowledge of Office 365 applications
Experience with Windows Active Directory / Azure AD
General understanding of network systems
Ability to lift and carry 25 pounds
Willingness and aptitude for continuous
improving /
learningSelf-starter, proven
track record
of working independently and as a member of a
successful team
What we offer:At Entegris, we invest in providing opportunity to our employees and promote from within. The new hire in this role will have the potential to grow and create relationships across the organizationand be recognized for
demonstrated
success and adherence to company PACE values.Our total rewards package goes
above and beyond
just a paycheck. Whether
you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.Generous 401(K) plan with an impressive employer match
Excellent
health, dental and vision insurance packages to fit your
needs
Flexible work schedule and 11 paid holidays a year
P
aid time off (PTO)
policy that empowers
you
to take the time
you
need to recharge
Education
assistance
to support your learning journey
Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence.
At Entegris we are committed to
providing
equal opportunity
to
all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities,
achievements
and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.Entegris strongly encourages
all of
its employees to be vaccinated against COVID-19. At Entegris, COVID-19 vaccination is preferred but not
required
at this time.
At Entegris, we want you to be part of our culture, which values your unique talents, skills, and experiences. We believe what we do is as important as how we do it.People at our company bring their true selves to work, and are appreciated not only for what they do, but for who they are. This plus the technical complexity of our products and solutions means you can be sure your work is both challenging and changing the world for the better.
Please see job
description
PI253623701
#J-18808-Ljbffr