Embraer
Manager Technical Support
Embraer, Macon, Georgia, us, 31297
POSITION SUMMARY
Manages, coordinates, implements, monitors, and controls technical support for Back Shop areas (Structure, Avionics, Interior, and Structures Paint), continuous improvements through process improvements, ensures results relating to all hangar-related activities, and provides leadership and operational excellence.
JOB RESPONSIBILITIES
Reports to the Sr. Manager Technical Support with responsibility for technical support to include Structures, Avionics, Interiors, Engineering, Paint, and assists in the development of OJT programs.
Assists in developing Support Shop related OJT programs to ensure all technicians are providing value through their enhanced skills.
Oversees job instruction (break-in) and job monitoring programs for all employees under Technical Support responsibilities.
Develops programs which sustain continuous improvement thinking and problem-solving throughout all employees to ensure abnormalities and non-conformities are identified and reported through either the P3E or CASS program. Ensures corrective actions are implemented.
Ensures the highest quality is maintained through compliance with RSMQCM/SOP/ENS.
Communicates area objectives, company policies, and procedures to the employees.
Ensures compliance with employment law, work security/safety rules, and company policies and procedures.
Manages productivity (effectiveness/efficacy) and the organizational results for the area.
Reviews SOPs for accuracy every 2 years as required by SOP 1.1.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Education:
Desirable: BA in Engineering (in the field of Aeronautical, Mechanical, or Electrical Engineering) or relevant MRO experience.
Position requires a minimum of an Airframe (A) license; prefer an A&P license.
Experience:
Generally 2-4 years of experience in People Management.
Experience in managing technical support activities related to the company’s products and services.
Knowledge, Skills & Abilities:
Aircraft systems/structures (electric, electronic, mechanic, hydraulic, pneumatic, communication, etc.).
Statistical analysis.
Aircraft maintenance aspects.
Ability to read and interpret drawings.
Statistical techniques.
People management (HR guidelines, tools & policies).
Employment law (sexual harassment, disability, discrimination, labor laws, etc.).
Business vision & competitiveness (managing innovation, customer service, growth, and creativity).
Knowledge of Embraer Products.
Working Conditions / Environment / Special Requirements
Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, State, and Federal regulations.
Employees will be subject to random drug and alcohol testing under FAA regulations.
GENERAL COMMITMENT FOR ALL EMPLOYEES
Commitment to company values and compliance with department norms, policies, directives, and procedures.
Deep knowledge of Embraer’s P3E program, along with other continuous improvement concepts and philosophies.
Honors and protects confidential and proprietary documents and information.
Satisfies work schedule requirements.
The job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required by the employee. Performs other duties as assigned.
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Manages, coordinates, implements, monitors, and controls technical support for Back Shop areas (Structure, Avionics, Interior, and Structures Paint), continuous improvements through process improvements, ensures results relating to all hangar-related activities, and provides leadership and operational excellence.
JOB RESPONSIBILITIES
Reports to the Sr. Manager Technical Support with responsibility for technical support to include Structures, Avionics, Interiors, Engineering, Paint, and assists in the development of OJT programs.
Assists in developing Support Shop related OJT programs to ensure all technicians are providing value through their enhanced skills.
Oversees job instruction (break-in) and job monitoring programs for all employees under Technical Support responsibilities.
Develops programs which sustain continuous improvement thinking and problem-solving throughout all employees to ensure abnormalities and non-conformities are identified and reported through either the P3E or CASS program. Ensures corrective actions are implemented.
Ensures the highest quality is maintained through compliance with RSMQCM/SOP/ENS.
Communicates area objectives, company policies, and procedures to the employees.
Ensures compliance with employment law, work security/safety rules, and company policies and procedures.
Manages productivity (effectiveness/efficacy) and the organizational results for the area.
Reviews SOPs for accuracy every 2 years as required by SOP 1.1.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Education:
Desirable: BA in Engineering (in the field of Aeronautical, Mechanical, or Electrical Engineering) or relevant MRO experience.
Position requires a minimum of an Airframe (A) license; prefer an A&P license.
Experience:
Generally 2-4 years of experience in People Management.
Experience in managing technical support activities related to the company’s products and services.
Knowledge, Skills & Abilities:
Aircraft systems/structures (electric, electronic, mechanic, hydraulic, pneumatic, communication, etc.).
Statistical analysis.
Aircraft maintenance aspects.
Ability to read and interpret drawings.
Statistical techniques.
People management (HR guidelines, tools & policies).
Employment law (sexual harassment, disability, discrimination, labor laws, etc.).
Business vision & competitiveness (managing innovation, customer service, growth, and creativity).
Knowledge of Embraer Products.
Working Conditions / Environment / Special Requirements
Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, State, and Federal regulations.
Employees will be subject to random drug and alcohol testing under FAA regulations.
GENERAL COMMITMENT FOR ALL EMPLOYEES
Commitment to company values and compliance with department norms, policies, directives, and procedures.
Deep knowledge of Embraer’s P3E program, along with other continuous improvement concepts and philosophies.
Honors and protects confidential and proprietary documents and information.
Satisfies work schedule requirements.
The job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required by the employee. Performs other duties as assigned.
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