BlackSpoke
Cloud Operations and Customer Support Engineer TS/SCI
BlackSpoke, Arnold, Missouri, United States, 63010
Cloud Operations and Customer Support Engineer | TS/SCI
Arnold, Missouri, United States (St. Louis Metro)What you will be working on (Job Description):Deliver simple solutions to complex problems as a Cloud Operations and Customer Support Engineer at Blackspoke. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority, and we'll make your career growth ours.As a Cloud Operations and Customer Support Engineer, you will help ensure today is safe and tomorrow is smarter. Our work depends on a
TS/SCI cleared Cloud Operations and Customer Support Engineer
joining our team to support our intelligence customer in
Springfield, VA or St. Louis, MO.In this role, a typical day will include:Proactively managing and maintaining cloud infrastructure, ensuring high availability and performance.Responding to and resolving customer issues, providing top-tier technical support and customer service.Collaborating with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.Engaging in application monitoring to assist in identifying and addressing application performance or availability issues.Continuously monitoring supporting application infrastructure to help identify and report on scalability and performance issues.Developing and maintaining comprehensive documentation for application support procedures.What you will bring to us (Required Skills):Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.5+ years of experience in IT, with a strong focus on cloud operations and customer support.Proficiency with AWS cloud services and infrastructure management.Exceptional troubleshooting and problem-solving skills.Experience in providing customer-focused technical support.Knowledge of Linux distributions (e.g., RedHat, CentOS).Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).Excellent communication and collaboration abilities.Would be nice if you bring the following (Highly Desired):Familiarity with additional cloud services or technical certifications.Experience with managing large-scale, multi-cloud environments.What you will get:The opportunity to work on critical high-impact projects that contribute to national security.A high-growth environment with numerous opportunities for professional growth.A collaborative team environment that values innovation and efficiency.A competitive benefits package that underscores our commitment to attracting and retaining top talent.Location:
Cortex - St. Louis, MO / Patriot Ridge - Springfield, VAUS Citizenship Required with Active Clearance.
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Arnold, Missouri, United States (St. Louis Metro)What you will be working on (Job Description):Deliver simple solutions to complex problems as a Cloud Operations and Customer Support Engineer at Blackspoke. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority, and we'll make your career growth ours.As a Cloud Operations and Customer Support Engineer, you will help ensure today is safe and tomorrow is smarter. Our work depends on a
TS/SCI cleared Cloud Operations and Customer Support Engineer
joining our team to support our intelligence customer in
Springfield, VA or St. Louis, MO.In this role, a typical day will include:Proactively managing and maintaining cloud infrastructure, ensuring high availability and performance.Responding to and resolving customer issues, providing top-tier technical support and customer service.Collaborating with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.Engaging in application monitoring to assist in identifying and addressing application performance or availability issues.Continuously monitoring supporting application infrastructure to help identify and report on scalability and performance issues.Developing and maintaining comprehensive documentation for application support procedures.What you will bring to us (Required Skills):Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.5+ years of experience in IT, with a strong focus on cloud operations and customer support.Proficiency with AWS cloud services and infrastructure management.Exceptional troubleshooting and problem-solving skills.Experience in providing customer-focused technical support.Knowledge of Linux distributions (e.g., RedHat, CentOS).Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).Excellent communication and collaboration abilities.Would be nice if you bring the following (Highly Desired):Familiarity with additional cloud services or technical certifications.Experience with managing large-scale, multi-cloud environments.What you will get:The opportunity to work on critical high-impact projects that contribute to national security.A high-growth environment with numerous opportunities for professional growth.A collaborative team environment that values innovation and efficiency.A competitive benefits package that underscores our commitment to attracting and retaining top talent.Location:
Cortex - St. Louis, MO / Patriot Ridge - Springfield, VAUS Citizenship Required with Active Clearance.
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