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General Dynamics Corporation

ITSM Incident Management Analyst, TS/CI with Polygraph

General Dynamics Corporation, Chantilly, Virginia, United States, 22021


ITSM Incident Management Analyst, TS/CI with Polygraph

Location:

USA VA Chantilly - 14700 Lee Rd (VAS100)Full Part/Time:

Full timeJob Req:

RQ183217Type of Requisition:

RegularClearance Level Must Currently Possess:

Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:

Top Secret SCI + PolygraphSuitability:Public Trust/Other Required:

NoneJob Family:

Systems Administration

Job Description:Join GDIT as an ITSM Incident Management Analyst, where you'll leverage ITIL practices and ServiceNow to ensure efficient resolution of IT incidents. Your role will expand to include monitoring duties, enhancing our ability to preemptively address issues before they impact our extensive enterprise customer base.

Responsibilities:Triage, prioritize, and manage incident and change tickets, ensuring quality and timely resolution.Monitor IT systems, networks, servers, and applications to identify and resolve issues proactively.Work closely with Incident Managers and cross-functional teams to address and resolve incidents, ensuring effective communication.Develop and refine Incident Management and monitoring procedures, driving continuous improvement.Document incidents and solutions clearly; escalate critical incidents as needed.Analyze trends in alerts and performance to prevent future incidents.

Qualifications & Skills:

Proficient in ITIL frameworks and ServiceNow or equivalent ITSM application.3+ years in systems administration, preferably in government or intelligence sectors.Strong analytical, problem-solving, and communication skills.Willingness to work flexible shifts to cover 24/7 operations.

Certification:

CompTIA Security+ required.

Education:

BA/BS in Information Technology, Computer Science, or a related field (or equivalent experience).

Benefits:

Competitive salary and benefits package.Opportunity to work with cutting-edge technologies and gain experience in a dynamic IT environment.Continuous learning and professional development opportunities.Collaborative and inclusive work culture.Contribution to critical business operations and the chance to make a significant impact.

If you are committed to improving IT incident management and possess the necessary qualifications, apply now to become a part of our mission-driven GDIT team, ensuring effective incident management and superior service delivery.

Scheduled Weekly Hours:

40Travel Required:

NoneTelecommuting Options:

OnsiteWork Location:

USA VA Chantilly

GDIT is Your Place:

401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.#J-18808-Ljbffr