Mastercard
Lead Software Engineer for SRE & Automation
Mastercard, Greendale, Wisconsin, United States, 53129
Lead Software Engineer for SRE & Automation
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.Role:Work alongside development, operations, and AI teams to design and build resilient, scalable services, and deliver automated solutions.Strong ownership of the SRE team’s analysis and implementation, deep in the maintenance characteristics, runtime properties and dependencies including hardware, operating system, and build.Analyze and synthesize production events and outcome to provide insights that drive building solutions to improve reliability, operability, and customer experience of applications, platforms, functions, and services.Focus on the resilience aspect of architecture and design to achieve availability, scalability and performance.Enable operations excellence by building tools and capabilities for observability, failure prediction and prevention, failure detection and mitigation, as well as operational reliability and efficiency.Participate in production incident calls & escalation as an authoritative product and technology SME and decision maker.About You:Obsessed with bringing software engineering principles to infrastructure and operations problems to create and operate highly scalable and reliable applications and systems.Passionate about delivering the best customer experience through engineering and operations excellence, focusing on building, and improving resiliency, performance, scale, operability, and automation.Hands-on experience with on-premise machines and cloud platforms like PCF, AWS, Azure, serverless technology, NoSQL databases, micro-service design.Strong knowledge of CI/CD, DevOps tools (e.g., Jenkins, Bitbucket, GitLab, etc.) and version control systems.Proficiency in programming languages such as Java, Python, Bash for scripting automation tasks.Experience designing scalable fault-tolerant platforms that are resilient to infrastructure failure.Ability to integrate machine learning models into infrastructure for automation and predictive monitoring.Expertise in containerization and orchestration tools (e.g., Docker, Kubernetes).Familiarity with monitoring tools like Prometheus, Grafana, Dynatrace, Splunk and alerting frameworks.Experience with building and automating scalable, reliable, and self-healing systems.Knowledge of network security, firewall configuration, and security policies (e.g., TLS/SSL, access control).Experience with security automation tools such as HashiCorp Vault, and other identity and access management systems.Strong troubleshooting skills.Excellent communication and collaboration skills to work cross-functionally with development, operations, and QA teams.Preferred – experience in these areas:Familiarity with Agile and DevOps practices.Experience with automation in large-scale distributed systems.Experience working with both microservices and monolith architecture.Familiar with AI/ML-driven infrastructure optimization.IT Service Management/Operations.Infrastructure and platform knowledge/experience, especially F5 BIG-IP, including LTM (Local Traffic Manager), GTM (Global Traffic Manager), and iRules scripting.Understanding of load balancing strategies, SSL termination, and traffic management for high availability systems.Experience with Akamai and Nginx.Soft Skills/Mindset:Very curious and obsessed with optimization.Problem-solving mindset and analytical thinking.Ability to thrive in a fast-paced and high-pressure environment.Team player with excellent collaboration skills.Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach;Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.Role:Work alongside development, operations, and AI teams to design and build resilient, scalable services, and deliver automated solutions.Strong ownership of the SRE team’s analysis and implementation, deep in the maintenance characteristics, runtime properties and dependencies including hardware, operating system, and build.Analyze and synthesize production events and outcome to provide insights that drive building solutions to improve reliability, operability, and customer experience of applications, platforms, functions, and services.Focus on the resilience aspect of architecture and design to achieve availability, scalability and performance.Enable operations excellence by building tools and capabilities for observability, failure prediction and prevention, failure detection and mitigation, as well as operational reliability and efficiency.Participate in production incident calls & escalation as an authoritative product and technology SME and decision maker.About You:Obsessed with bringing software engineering principles to infrastructure and operations problems to create and operate highly scalable and reliable applications and systems.Passionate about delivering the best customer experience through engineering and operations excellence, focusing on building, and improving resiliency, performance, scale, operability, and automation.Hands-on experience with on-premise machines and cloud platforms like PCF, AWS, Azure, serverless technology, NoSQL databases, micro-service design.Strong knowledge of CI/CD, DevOps tools (e.g., Jenkins, Bitbucket, GitLab, etc.) and version control systems.Proficiency in programming languages such as Java, Python, Bash for scripting automation tasks.Experience designing scalable fault-tolerant platforms that are resilient to infrastructure failure.Ability to integrate machine learning models into infrastructure for automation and predictive monitoring.Expertise in containerization and orchestration tools (e.g., Docker, Kubernetes).Familiarity with monitoring tools like Prometheus, Grafana, Dynatrace, Splunk and alerting frameworks.Experience with building and automating scalable, reliable, and self-healing systems.Knowledge of network security, firewall configuration, and security policies (e.g., TLS/SSL, access control).Experience with security automation tools such as HashiCorp Vault, and other identity and access management systems.Strong troubleshooting skills.Excellent communication and collaboration skills to work cross-functionally with development, operations, and QA teams.Preferred – experience in these areas:Familiarity with Agile and DevOps practices.Experience with automation in large-scale distributed systems.Experience working with both microservices and monolith architecture.Familiar with AI/ML-driven infrastructure optimization.IT Service Management/Operations.Infrastructure and platform knowledge/experience, especially F5 BIG-IP, including LTM (Local Traffic Manager), GTM (Global Traffic Manager), and iRules scripting.Understanding of load balancing strategies, SSL termination, and traffic management for high availability systems.Experience with Akamai and Nginx.Soft Skills/Mindset:Very curious and obsessed with optimization.Problem-solving mindset and analytical thinking.Ability to thrive in a fast-paced and high-pressure environment.Team player with excellent collaboration skills.Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach;Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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