Amazon
Program Manager II, Last Mile Analytics & Quality (LMAQ)
Amazon, Nashville, Tennessee, United States,
Program Manager II, Last Mile Analytics & Quality (LMAQ)
Amazon’s Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, and collaborate with Amazon’s technology, product, business, and operations teams to create solutions for our internal and external customers.To be successful in this role, you need a passion for making data-driven decisions that will have a direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences and remain flexible and adept at learning new tools and systems. Our environment is deadline-driven, fast-paced, and requires you to be detail-oriented and comfortable interacting or working with multiple teams (business and technical).The ideal candidate has a background in running large, cross-functional projects and is as comfortable working on high-level strategy and design as they are rolling up their sleeves and working on implementation. They have demonstrated the ability to build customized logistics solutions, drive process improvement, standardize procedures, and eliminate the root causes of defects within current systems. This job will require strong communication skills while having the ability to work independently in a high-pressure, and often ambiguous, work environment. Candidates must be flexible with hours and travel. A passion and drive for customer service is a must. The candidate must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.
Key Job Responsibilities
Define success criteria for programs and audits processes and create/drive right metrics to track and influence program health.Collaborate with multiple teams as a subject matter expert in the Transportation and logistics domain and develop solutions that utilize the highest standards of analytical rigor, data integrity, and solve problems for the long term.Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations.Develop and monitor program metrics to identify potential issues in last mile deliveries.Setup mechanisms in the team to uncover insights and patterns of defects that will help us build initiatives to reduce defects at scale.Ability to pull data and perform deep-dives and root-cause analysis as needed.Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers.Excellent communication, both verbal and written, to regularly provide business updates during daily/weekly/quarterly reviews.Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.Work within various time constraints to meet critical business needs while measuring and identifying activities performed and ensuring service requirements are met.Must be able to systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
About the TeamThe Last Mile Analytics & Quality (LMAQ) team is part of the Last Mile Tech team and works on improving geospatial data, route quality, and supporting the driver lifecycle programs. We run programs to identify and reduce defects through manual audits, and leverage data and anecdotes to identify opportunities and closely collaborate with Tech, Science, and Product teams to improve our products at scale.
Minimum Qualifications- 3+ years of program or project management experience- 3+ years of working cross-functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements- 3+ years of driving end-to-end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- MBA degree from a Tier-1 Business School
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Amazon’s Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, and collaborate with Amazon’s technology, product, business, and operations teams to create solutions for our internal and external customers.To be successful in this role, you need a passion for making data-driven decisions that will have a direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences and remain flexible and adept at learning new tools and systems. Our environment is deadline-driven, fast-paced, and requires you to be detail-oriented and comfortable interacting or working with multiple teams (business and technical).The ideal candidate has a background in running large, cross-functional projects and is as comfortable working on high-level strategy and design as they are rolling up their sleeves and working on implementation. They have demonstrated the ability to build customized logistics solutions, drive process improvement, standardize procedures, and eliminate the root causes of defects within current systems. This job will require strong communication skills while having the ability to work independently in a high-pressure, and often ambiguous, work environment. Candidates must be flexible with hours and travel. A passion and drive for customer service is a must. The candidate must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.
Key Job Responsibilities
Define success criteria for programs and audits processes and create/drive right metrics to track and influence program health.Collaborate with multiple teams as a subject matter expert in the Transportation and logistics domain and develop solutions that utilize the highest standards of analytical rigor, data integrity, and solve problems for the long term.Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations.Develop and monitor program metrics to identify potential issues in last mile deliveries.Setup mechanisms in the team to uncover insights and patterns of defects that will help us build initiatives to reduce defects at scale.Ability to pull data and perform deep-dives and root-cause analysis as needed.Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers.Excellent communication, both verbal and written, to regularly provide business updates during daily/weekly/quarterly reviews.Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.Work within various time constraints to meet critical business needs while measuring and identifying activities performed and ensuring service requirements are met.Must be able to systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
About the TeamThe Last Mile Analytics & Quality (LMAQ) team is part of the Last Mile Tech team and works on improving geospatial data, route quality, and supporting the driver lifecycle programs. We run programs to identify and reduce defects through manual audits, and leverage data and anecdotes to identify opportunities and closely collaborate with Tech, Science, and Product teams to improve our products at scale.
Minimum Qualifications- 3+ years of program or project management experience- 3+ years of working cross-functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements- 3+ years of driving end-to-end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- MBA degree from a Tier-1 Business School
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