Boundlessfellows
IT Operations Specialist
Boundlessfellows, Georgia Center, Vermont, United States,
About the Team
The Stitch Fix IT team is committed to creating a fulfilling and inspiring place to work for all of the people who deliver that client experience – from our warehouse team to tech talent to merchants to stylists. We pride ourselves on creating a fun and collaborative environment where we solve problems together. We are looking for smart, kind, and goal-oriented technical leaders to join our team.About the Role
While directly supporting our Atlanta warehouse location, you will be engaging with users at all levels and disciplines as we continue to expand our business across all U.S. time zones. As the IT Operations Specialist, you will help transform the growing IT team at Stitch Fix, while building your own skills and creating an amazing support experience for your colleagues.You will be relied upon to leverage your technical and interpersonal skills to support the day-to-day operations within the distribution centers. Assist remote users, on-board new employees, manage assets & equipment, create documentation and engage our established support models across the business. Stitch Fix distribution centers heavily utilize macOS and ChromeOS for their core operations. You will be supporting the local and non-local IT needs in concert with local and remote IT resources. Occasional, on-call, and urgent weekend support may be required in this role. This position may also require some minimal travel to assist with projects and support at other distribution sites.You're excited about this opportunity because you will…
Embrace the daily challenges of assisting users within a large distribution center facilitySupport macOS and iOS devices with 3-5 years of in-depth deployment and support experience (be ready to demonstrate experience with macOS)Keep our team support tickets up-to-date and maintain a high level of responsiveness to user inquiries in tickets and/or Slack support channelsManage user accounts and provision applications based on approved access levels, using the OneLogin access control platformHelp to maintain a comprehensive inventory utilizing an asset management systemWork with remote network engineering team members to maintain wired and wireless network connections and diagnose connectivity issues in your locationMaintain AV conferencing equipment, install updates, and assist with the setup of large meetingsHelp to establish and maintain best practices for ChromeOS management across all warehouse sitesSupport users in a remote capacity – Knowledge of screen-sharing tools such as TeamViewer, LogMeIn, ConnectWise etc a plusProvision equipment to new users, onboard new hires, print access key cards, and configure systems for an amazing day-one experienceSetup and support local and networked printersWork with the larger team to manage door badge access control and security camera systems – Understanding of industry standard, and physical security systems a plusApproach your days with a positive outlook and humor, striving to make IT nothing less than an immersive and welcoming experience for all of your co-workersMentor and assist users and vendors for continuity of policies and procedures instituted by the IT end-user experience (EUX) teamWe’re excited about you because…
You communicate clearly and effectively across the board – Whether it’s in your documentation, a support ticket, email communications, or in-personYou have a high attention for detail and it shows in all aspects of your workYou love Macs and have 3-5 years of experience in supporting them, while also appreciating a choice in OS and different technologiesYou are familiar with JAMF and Apple DEP workflows – one year of hands-on experience using JAMF to deploy and manage macOS and iOS devicesYou have a solid understanding of the fundamentals around Single Sign-on (SSO) and Two-Factor Authentication (2FA) platforms like OneLogin, Okta, etcYou demonstrate comfort with ChromeOS, Chromebook devices, and occasional MS Windows support tasksYou have at least 2 years of experience with standard helpdesk ticketing tools like Freshservice, Zendesk, ServiceNow, etc.You have a solid understanding of cloud storage platforms like Box, Google Drive, Sharepoint, Dropbox, etcYou have experience with industry-standard AV systems – Zoom, LifeSize, BlueJeansYou understand basic networking fundamentals and have familiarity with wireless access points, switches and security appliances – equivalent hands-on experience of one yearYour technical skills and personal interactions make you a trusted and highly approachable resourceYou’re highly self-motivated, have a stellar work ethic and you’re looking for the right company to support your growthYou thrive in high-volume, fast-paced and feedback-driven environmentsAbove all else, you are bright, kind and motivated by challengeWhy you'll love working at Stitch Fix…
You are encouraged to be your authentic self here, and are empowered to encourage others to do the same!We are a successful, fast-growing company at the forefront of tech and fashion, redefining retail for the next generationWe are a technologically and data-driven businessWe are committed to our clients and connected through our vision of “Transforming the way people find what they love”We love solving problems, thinking creatively and trying new thingsWe believe in autonomy & taking the initiativeWe are challenged, developed and have a meaningful impactWe take what we do seriously; We don’t take ourselves seriouslyWe have a smart, experienced leadership team that wants to do it right & is open to new ideasWe offer competitive compensation packages and comprehensive health benefitsYou will be proud to say that you work for Stitch Fix and will know that the work you do brings joy to our clients every dayAbout Stitch Fix
Stitch Fix is redefining retail shopping using a unique blend of art and science to deliver a deeply personalized service to our customers. This novel juxtaposition—at once analytical and artistic, technical, and adventurous—attracts an extraordinary collection of talented people who are both thinkers and doers. Our diverse workforce has catalyzed enormous company growth over the past three years in terms of customer satisfaction and service efficacy. We’d love for you to help us carry on the trend.Compensation and Benefits
Our anticipated compensation reflects the cost of labor across several US geographic markets, and the range below indicates the low end of the lowest-compensated market to the high end of the highest-compensated market. This position is eligible for new hire and ongoing grants of restricted stock units depending on employee and company performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site.Salary Range:
$86,000 — $86,000 USDThis link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.Please review Stitch Fix's US Applicant Privacy Policy and Notice at Collection here:
Privacy PolicyRecruiting Fraud Alert:
To all candidates: your personal information and online safety are top of mind for us. At Stitch Fix, recruiters only direct candidates to apply through our official career pages at
Career Page
or
Fountain . Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email
RecruitingOperations@stitchfix.com . You can read more about Recruiting Scam Awareness on our FAQ page here:
Scam Awareness .
#J-18808-Ljbffr
The Stitch Fix IT team is committed to creating a fulfilling and inspiring place to work for all of the people who deliver that client experience – from our warehouse team to tech talent to merchants to stylists. We pride ourselves on creating a fun and collaborative environment where we solve problems together. We are looking for smart, kind, and goal-oriented technical leaders to join our team.About the Role
While directly supporting our Atlanta warehouse location, you will be engaging with users at all levels and disciplines as we continue to expand our business across all U.S. time zones. As the IT Operations Specialist, you will help transform the growing IT team at Stitch Fix, while building your own skills and creating an amazing support experience for your colleagues.You will be relied upon to leverage your technical and interpersonal skills to support the day-to-day operations within the distribution centers. Assist remote users, on-board new employees, manage assets & equipment, create documentation and engage our established support models across the business. Stitch Fix distribution centers heavily utilize macOS and ChromeOS for their core operations. You will be supporting the local and non-local IT needs in concert with local and remote IT resources. Occasional, on-call, and urgent weekend support may be required in this role. This position may also require some minimal travel to assist with projects and support at other distribution sites.You're excited about this opportunity because you will…
Embrace the daily challenges of assisting users within a large distribution center facilitySupport macOS and iOS devices with 3-5 years of in-depth deployment and support experience (be ready to demonstrate experience with macOS)Keep our team support tickets up-to-date and maintain a high level of responsiveness to user inquiries in tickets and/or Slack support channelsManage user accounts and provision applications based on approved access levels, using the OneLogin access control platformHelp to maintain a comprehensive inventory utilizing an asset management systemWork with remote network engineering team members to maintain wired and wireless network connections and diagnose connectivity issues in your locationMaintain AV conferencing equipment, install updates, and assist with the setup of large meetingsHelp to establish and maintain best practices for ChromeOS management across all warehouse sitesSupport users in a remote capacity – Knowledge of screen-sharing tools such as TeamViewer, LogMeIn, ConnectWise etc a plusProvision equipment to new users, onboard new hires, print access key cards, and configure systems for an amazing day-one experienceSetup and support local and networked printersWork with the larger team to manage door badge access control and security camera systems – Understanding of industry standard, and physical security systems a plusApproach your days with a positive outlook and humor, striving to make IT nothing less than an immersive and welcoming experience for all of your co-workersMentor and assist users and vendors for continuity of policies and procedures instituted by the IT end-user experience (EUX) teamWe’re excited about you because…
You communicate clearly and effectively across the board – Whether it’s in your documentation, a support ticket, email communications, or in-personYou have a high attention for detail and it shows in all aspects of your workYou love Macs and have 3-5 years of experience in supporting them, while also appreciating a choice in OS and different technologiesYou are familiar with JAMF and Apple DEP workflows – one year of hands-on experience using JAMF to deploy and manage macOS and iOS devicesYou have a solid understanding of the fundamentals around Single Sign-on (SSO) and Two-Factor Authentication (2FA) platforms like OneLogin, Okta, etcYou demonstrate comfort with ChromeOS, Chromebook devices, and occasional MS Windows support tasksYou have at least 2 years of experience with standard helpdesk ticketing tools like Freshservice, Zendesk, ServiceNow, etc.You have a solid understanding of cloud storage platforms like Box, Google Drive, Sharepoint, Dropbox, etcYou have experience with industry-standard AV systems – Zoom, LifeSize, BlueJeansYou understand basic networking fundamentals and have familiarity with wireless access points, switches and security appliances – equivalent hands-on experience of one yearYour technical skills and personal interactions make you a trusted and highly approachable resourceYou’re highly self-motivated, have a stellar work ethic and you’re looking for the right company to support your growthYou thrive in high-volume, fast-paced and feedback-driven environmentsAbove all else, you are bright, kind and motivated by challengeWhy you'll love working at Stitch Fix…
You are encouraged to be your authentic self here, and are empowered to encourage others to do the same!We are a successful, fast-growing company at the forefront of tech and fashion, redefining retail for the next generationWe are a technologically and data-driven businessWe are committed to our clients and connected through our vision of “Transforming the way people find what they love”We love solving problems, thinking creatively and trying new thingsWe believe in autonomy & taking the initiativeWe are challenged, developed and have a meaningful impactWe take what we do seriously; We don’t take ourselves seriouslyWe have a smart, experienced leadership team that wants to do it right & is open to new ideasWe offer competitive compensation packages and comprehensive health benefitsYou will be proud to say that you work for Stitch Fix and will know that the work you do brings joy to our clients every dayAbout Stitch Fix
Stitch Fix is redefining retail shopping using a unique blend of art and science to deliver a deeply personalized service to our customers. This novel juxtaposition—at once analytical and artistic, technical, and adventurous—attracts an extraordinary collection of talented people who are both thinkers and doers. Our diverse workforce has catalyzed enormous company growth over the past three years in terms of customer satisfaction and service efficacy. We’d love for you to help us carry on the trend.Compensation and Benefits
Our anticipated compensation reflects the cost of labor across several US geographic markets, and the range below indicates the low end of the lowest-compensated market to the high end of the highest-compensated market. This position is eligible for new hire and ongoing grants of restricted stock units depending on employee and company performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site.Salary Range:
$86,000 — $86,000 USDThis link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.Please review Stitch Fix's US Applicant Privacy Policy and Notice at Collection here:
Privacy PolicyRecruiting Fraud Alert:
To all candidates: your personal information and online safety are top of mind for us. At Stitch Fix, recruiters only direct candidates to apply through our official career pages at
Career Page
or
Fountain . Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email
RecruitingOperations@stitchfix.com . You can read more about Recruiting Scam Awareness on our FAQ page here:
Scam Awareness .
#J-18808-Ljbffr