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Southwest Research Institute

ASSOCIATE IT SPECIALIST - IT SPECIALIST - Microsoft Windows and Exchange M365 Sp

Southwest Research Institute, San Antonio, Texas, United States, 78208


ASSOCIATE IT SPECIALIST - IT SPECIALIST - Microsoft Windows and Exchange M365 Specialist

32-00646Who We Are:

Join the Operation System Support Section; we provide Windows support to the SwRI administrative cost centers and to technical divisions as needed. This team is also responsible for managing the Microsoft Exchange mail environment on-prem and in the online M365 Cloud.Objectives of this Role:

Support of the Microsoft Exchange environment, including the provisioning of user accounts and supporting Exchange online in the Microsoft M365 cloud, managing a hybrid Exchange mail environment.Support and maintenance of email clients on multiple platforms including Windows, Linux, and mobile devices.Support and maintenance of email technologies, including spam filtering services like Proofpoint and mail encryption.Support in an enterprise environment managing Active Directory, including provisioning and management of user and computer objects.Management and troubleshooting of Windows technologies.Work independently, suggesting, developing, and implementing new process and procedural improvements.Daily and Monthly Responsibilities:

Maintaining existing Microsoft Windows and Exchange technologies and other 3rd party Windows/email applications.Maintain and monitor the health of the Microsoft Exchange Cloud and on-prem environment.Support user requests for email services and email client software on multiple platforms including Windows, Linux, and mobile devices.Maintain Microsoft Windows servers and hardware.Requirements:

Bachelor's degree in Information Technology or related field with 2 years of experience; or 5 years of related professional level experience without a Bachelor's degree.2 years of Microsoft Windows Server administration in support of Microsoft services in an enterprise environment.2 years managing a Microsoft Exchange server hybrid environment at an enterprise level; working knowledge of Microsoft Exchange online, O365, and Azure preferred.1 year of working knowledge of mail protocols including SMTP and SPF; knowledge of DMARC and DKIM is a plus.Technical Certifications such as Microsoft Certified Solutions Associate (MCSA) and/or Microsoft Certified Solutions Expert (MCSE); VMWare certification is a plus.A valid/clear driver's license is required.Special Requirements:

Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Applicant must be a U.S. citizen.Job Location:

San Antonio, TexasAn Equal Employment Opportunity/Affirmative Action EmployerRace/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disabled/VeteranCommitted to Diversity in the Workplace

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