Robert Bosch Group
IN_RBIN_Assistant Manager_Service Network Manager
Robert Bosch Group, Indiana, Pennsylvania, us, 15705
Full-timeCompany Description
In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has in India the largest development center outside Germany, for end-to-end engineering and technology solutions. The Bosch Group operates in India through twelve companies: Bosch Limited – the flagship company of the Bosch Group in India – Bosch Chassis Systems India Private Limited, Bosch Rexroth (India) Private Limited, Bosch Global Software Technologies, Bosch Automotive Electronics India Private Limited, Bosch Electrical Drives India Private Limited, BSH Home Appliances Private Limited, ETAS Automotive India Private Limited, Robert Bosch Automotive Steering Private Limited, Automobility Services and Solutions Private Limited, Newtech Filter India Private Limited and Mivin Engg.Technologies Private Limited. In India, Bosch set-up its manufacturing operation in 1951, which has grown over the years to include 16 manufacturing sites, and seven development and application centers. The Bosch Group in India employs over 30,500 associates and generated consolidated sales of about Rs. 26,827 crores (3.1 billion euros) in fiscal year 2021-22 of which Rs. 24,406 crores (2.8 billion euros) are from consolidated sales to third parties. Bosch Limited is the flagship company of the Bosch Group. It earned revenue of over Rs. 11,782 crores (1.39 billion euros) in fiscal year 2021-22.Additional information can be accessed at
www.bosch.inJob Description
• Manage and grow the service / repair
business with the
Authorized Service Partners
in the defined territory.• Design
the optimal
service network
for the defined area & contract/certify external service partners where needed.• Communicate
& drive the terms and conditions with these service partners.• Establish
new authorized
Bosch Service Centers
where needed.• Drive improvements
on
speed of repair
(2DR) by process excellence and
spare parts stock
excellence in service centers.• Implement
digital solutions of service for service centers & users as per initiatives of CSO/Region.• Implement new service offers
and business models with focus on user and traffic acquisition across
user segments .• Follow-up
on
training progress
for service centers.• Drive improvements
on
NPS
for service of Bosch power tools in the market.• Drive growth
of
service-in-network share
of Bosch power tools in the market.Qualifications
• BE in Electrical and Mechanical Engineering• Min. 4-8 years of experienceAdditional Information
• Bachelor degree in business or engineering• > 4 (preferably > 6) years of experience in Sales, Marketing, or After Sales Service• Experience in Industrial products market in the country• Fluent in English and local language• Readiness for up to 50% travel time• Experience in business commercials, process digitalization is preferable.
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In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has in India the largest development center outside Germany, for end-to-end engineering and technology solutions. The Bosch Group operates in India through twelve companies: Bosch Limited – the flagship company of the Bosch Group in India – Bosch Chassis Systems India Private Limited, Bosch Rexroth (India) Private Limited, Bosch Global Software Technologies, Bosch Automotive Electronics India Private Limited, Bosch Electrical Drives India Private Limited, BSH Home Appliances Private Limited, ETAS Automotive India Private Limited, Robert Bosch Automotive Steering Private Limited, Automobility Services and Solutions Private Limited, Newtech Filter India Private Limited and Mivin Engg.Technologies Private Limited. In India, Bosch set-up its manufacturing operation in 1951, which has grown over the years to include 16 manufacturing sites, and seven development and application centers. The Bosch Group in India employs over 30,500 associates and generated consolidated sales of about Rs. 26,827 crores (3.1 billion euros) in fiscal year 2021-22 of which Rs. 24,406 crores (2.8 billion euros) are from consolidated sales to third parties. Bosch Limited is the flagship company of the Bosch Group. It earned revenue of over Rs. 11,782 crores (1.39 billion euros) in fiscal year 2021-22.Additional information can be accessed at
www.bosch.inJob Description
• Manage and grow the service / repair
business with the
Authorized Service Partners
in the defined territory.• Design
the optimal
service network
for the defined area & contract/certify external service partners where needed.• Communicate
& drive the terms and conditions with these service partners.• Establish
new authorized
Bosch Service Centers
where needed.• Drive improvements
on
speed of repair
(2DR) by process excellence and
spare parts stock
excellence in service centers.• Implement
digital solutions of service for service centers & users as per initiatives of CSO/Region.• Implement new service offers
and business models with focus on user and traffic acquisition across
user segments .• Follow-up
on
training progress
for service centers.• Drive improvements
on
NPS
for service of Bosch power tools in the market.• Drive growth
of
service-in-network share
of Bosch power tools in the market.Qualifications
• BE in Electrical and Mechanical Engineering• Min. 4-8 years of experienceAdditional Information
• Bachelor degree in business or engineering• > 4 (preferably > 6) years of experience in Sales, Marketing, or After Sales Service• Experience in Industrial products market in the country• Fluent in English and local language• Readiness for up to 50% travel time• Experience in business commercials, process digitalization is preferable.
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