Latitude Inc
Technical Support Specialist/Associate
Latitude Inc, Baltimore, Maryland, United States, 21276
We are seeking a personable, experienced
Technical Support Specialist/Associate
to join our team and provide exceptional on-site and remote IT support to clients. This role is remote-based, requiring visits to client sites within the Baltimore Metro area a few times a week.Key Qualifications:
Education:
Bachelor’s degree in IT, Computer Science, or related field (preferred).Experience:
Minimum of 3 years in a technical support or client-service role, ideally in a managed services provider (MSP) or similar environment.Technical Skills:
Strong troubleshooting abilities across hardware, software, and network systems. Proficiency with Windows desktop support, Active Directory, network storage, and endpoint security tools.Customer Focus:
Exceptional communication and interpersonal skills for direct client interaction.Other Requirements:
Valid driver’s license, reliable vehicle, and a dedicated home office space.Primary Responsibilities:
Provide prompt support for technical issues via ticketing system, phone, email, or on-site.Install, configure, and support hardware and software components, including workstations, mobile devices, and printers.Manage and troubleshoot network services such as TCP/IP, DNS, DHCP, and Network Attached Storage (e.g., Synology).Set up and administer Local and Active Directory-based user accounts, ensuring security protocols are maintained.Document all configurations and changes promptly, ensuring data security and confidentiality.Provide training and support to colleagues and end-users, contributing to knowledge-sharing initiatives.Additional Details:
Schedule:
Primarily 8 am to 5 pm with occasional after-hours availability.Physical Requirements:
Lifting (up to 50 lbs), driving, and dexterity for hardware setups.Other Perks:
Competitive salary, paid time off, paid holidays, training, and growth opportunities within a friendly, client-driven environment.Background Check:
Required$60,000 - $70,000 a year#J-18808-Ljbffr
Technical Support Specialist/Associate
to join our team and provide exceptional on-site and remote IT support to clients. This role is remote-based, requiring visits to client sites within the Baltimore Metro area a few times a week.Key Qualifications:
Education:
Bachelor’s degree in IT, Computer Science, or related field (preferred).Experience:
Minimum of 3 years in a technical support or client-service role, ideally in a managed services provider (MSP) or similar environment.Technical Skills:
Strong troubleshooting abilities across hardware, software, and network systems. Proficiency with Windows desktop support, Active Directory, network storage, and endpoint security tools.Customer Focus:
Exceptional communication and interpersonal skills for direct client interaction.Other Requirements:
Valid driver’s license, reliable vehicle, and a dedicated home office space.Primary Responsibilities:
Provide prompt support for technical issues via ticketing system, phone, email, or on-site.Install, configure, and support hardware and software components, including workstations, mobile devices, and printers.Manage and troubleshoot network services such as TCP/IP, DNS, DHCP, and Network Attached Storage (e.g., Synology).Set up and administer Local and Active Directory-based user accounts, ensuring security protocols are maintained.Document all configurations and changes promptly, ensuring data security and confidentiality.Provide training and support to colleagues and end-users, contributing to knowledge-sharing initiatives.Additional Details:
Schedule:
Primarily 8 am to 5 pm with occasional after-hours availability.Physical Requirements:
Lifting (up to 50 lbs), driving, and dexterity for hardware setups.Other Perks:
Competitive salary, paid time off, paid holidays, training, and growth opportunities within a friendly, client-driven environment.Background Check:
Required$60,000 - $70,000 a year#J-18808-Ljbffr