Express Fitness
Express Fitness Member Services Desk Lead
Express Fitness, Hooksett, New Hampshire, us, 03106
MEMBER SERVICES DESK LEAD PURPOSE AND SCOPE:
The Express Member Services Desk Lead's purpose is to be a leader and resource to all employees within the company, focused on delivering the highest level of customer service to our members. The Desk Lead will help coordinate front desk and check-in activities for Express Fitness and facilitate the sale of all Express Fitness memberships and services. The Desk Lead is a key contributor to the day-to-day operations of the facility, maintaining the growth of the company, while immersing themselves into the membership base in order to better understand their needs.
MEMBER SERVICES DESK LEAD RESPONSIBILITIES:
Responsibilities include helping field and return telephone calls, checking members into the facility, signing members up for company offerings and services, following basic instruction provided by Express Fitness Site Manager, handling a cash drawer and collecting payments, and providing superior customer service to the membership base and guests of the facility. Further responsibilities include meeting monthly sales targets (BHI’s) set by the Express Fitness Site Manager, inputting new member data into various software platforms, and delivery of events and promotions such as open houses, expos, or holiday sales. The Desk Lead may also be called upon to assist with solving or escalating customer service issues, managing the customer service sales experience and general public perception of the sales department and company.
PHYSICAL DEMANDS WORKING CONDITIONS:
Applicant must be able to commit to a minimum of 1 (5-6) hour shift M-F and be available to help cover additional shifts when needed both at front desk and childcare. This position requires the ability to work 4-8 hour shifts. It also requires the ability to work nights and weekends depending on the business’ needs.
EXPERIENCE:
Prior experience in customer service or hospitality role preferred
Basic computer skills and knowledge required
Prior cash register experience in a busy environment is preferred
Sales Experience is a plus
REQUIRED SKILLS:
Above average work ethic
Ability to take direction and execute appropriately
Outgoing personality with team player mentality
High degree of integrity
Above average organizational skills
Ability to operate in a fast-paced environment
Strong customer service skills
Above average sales skills
Good communication skills and ability to connect with customers
Ability to multitask in high-pressure situations
Proficient with Microsoft Excel, Outlook, and Word.
COMPANY OVERVIEW:
The Executive Health and Sports Center, (Manchester NH) Express Fitness (Hooksett NH), and NH Sportsplex (Bedford NH) are a collection of family-owned and operated active lifestyle companies and facilities. Our collection of companies works with all members of the community, in a fun and social environment to stay active, compete, and be healthy for life! Our company is rooted in the belief that “your health is your wealth”, and we want to help be the main catalyst in helping you, your family, and your company invest, through utilizing our state-of-the-art facilities, exceptional services and programming, and over 200+ professionals to help maximize your return, while having a great time doing it!
COMPENSATION:
Express Fitness offers a highly competitive compensation package for employees which includes a base hourly pay, FREE Health Club Membership (valued at over $1,000+), free childcare services and employee DISCOUNTS across our collection of company services which include restaurant dining, spa services, pool access, and a number of other attractive offerings.
Job Type:
Part-time
Pay:
$12.00 - $15.00 per hour
Benefits:
Flexible schedule
Shift:
Day shift
Morning shift
Education:
High school or equivalent (Preferred)
Ability to Relocate:
Hooksett, NH 03106: Relocate before starting work (Required)
Work Location:
In person
#J-18808-Ljbffr
The Express Member Services Desk Lead's purpose is to be a leader and resource to all employees within the company, focused on delivering the highest level of customer service to our members. The Desk Lead will help coordinate front desk and check-in activities for Express Fitness and facilitate the sale of all Express Fitness memberships and services. The Desk Lead is a key contributor to the day-to-day operations of the facility, maintaining the growth of the company, while immersing themselves into the membership base in order to better understand their needs.
MEMBER SERVICES DESK LEAD RESPONSIBILITIES:
Responsibilities include helping field and return telephone calls, checking members into the facility, signing members up for company offerings and services, following basic instruction provided by Express Fitness Site Manager, handling a cash drawer and collecting payments, and providing superior customer service to the membership base and guests of the facility. Further responsibilities include meeting monthly sales targets (BHI’s) set by the Express Fitness Site Manager, inputting new member data into various software platforms, and delivery of events and promotions such as open houses, expos, or holiday sales. The Desk Lead may also be called upon to assist with solving or escalating customer service issues, managing the customer service sales experience and general public perception of the sales department and company.
PHYSICAL DEMANDS WORKING CONDITIONS:
Applicant must be able to commit to a minimum of 1 (5-6) hour shift M-F and be available to help cover additional shifts when needed both at front desk and childcare. This position requires the ability to work 4-8 hour shifts. It also requires the ability to work nights and weekends depending on the business’ needs.
EXPERIENCE:
Prior experience in customer service or hospitality role preferred
Basic computer skills and knowledge required
Prior cash register experience in a busy environment is preferred
Sales Experience is a plus
REQUIRED SKILLS:
Above average work ethic
Ability to take direction and execute appropriately
Outgoing personality with team player mentality
High degree of integrity
Above average organizational skills
Ability to operate in a fast-paced environment
Strong customer service skills
Above average sales skills
Good communication skills and ability to connect with customers
Ability to multitask in high-pressure situations
Proficient with Microsoft Excel, Outlook, and Word.
COMPANY OVERVIEW:
The Executive Health and Sports Center, (Manchester NH) Express Fitness (Hooksett NH), and NH Sportsplex (Bedford NH) are a collection of family-owned and operated active lifestyle companies and facilities. Our collection of companies works with all members of the community, in a fun and social environment to stay active, compete, and be healthy for life! Our company is rooted in the belief that “your health is your wealth”, and we want to help be the main catalyst in helping you, your family, and your company invest, through utilizing our state-of-the-art facilities, exceptional services and programming, and over 200+ professionals to help maximize your return, while having a great time doing it!
COMPENSATION:
Express Fitness offers a highly competitive compensation package for employees which includes a base hourly pay, FREE Health Club Membership (valued at over $1,000+), free childcare services and employee DISCOUNTS across our collection of company services which include restaurant dining, spa services, pool access, and a number of other attractive offerings.
Job Type:
Part-time
Pay:
$12.00 - $15.00 per hour
Benefits:
Flexible schedule
Shift:
Day shift
Morning shift
Education:
High school or equivalent (Preferred)
Ability to Relocate:
Hooksett, NH 03106: Relocate before starting work (Required)
Work Location:
In person
#J-18808-Ljbffr