Entergy Corporation
IT Service Delivery Manager
Entergy Corporation, Jackson, Mississippi, United States, 39200
Work Place Flexibility:
HybridLegal Entity:
Entergy Services, LLCPlease note:
Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.This HYBRID position is based out of our Transmission Headquarters in Jackson, MS but can also be located out of The Woodlands, TX or New Orleans, LA. Relocation is required for those outside of the area. Relocation Assistance is not available for this role.JOB SUMMARY/PURPOSEAs the leader IT Service Delivery, this position will have responsibility for application support and development of T&D Maximo as used by the Transmission and Distribution functions of Entergy. The position will work with other Service Delivery Managers and Utility leadership to enhance and support Entergy’s Enterprise Work and Asset Management solution. This role will lead a co-sourced team of application support analysts, both onshore and offshore to provide technical systems support within the IT organization.JOB DUTIES/RESPONSIBILITIESLead support for complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services.Maintain processes for diagnostic and other tools to maintain, troubleshoot and restore service or data to systems; participate in triage bridge lines and work in critical production issues during off work hours.Evaluate service level agreement criteria and identify gaps in current technology process.Lead and coordinate the team in migrations from development to production, upgrades, installations and/or configurations.Analyze performance trends and recommend process improvements; understand quality, security and compliance requirements for supported areas and review changes for risk to production systems; participate in testing and updating the business continuation plan.Create and manage the periodic on-call rotation schedule for the support team.Ensure compliance with all project deployment methodologies, internal standards, and operational guidelines to enable the applications team to support and maintain all solutions per stated service level agreements.Ensure effective communication to IT and Utility leadership in support of a critical customer system.Minimum QualificationsBachelor’s degree or equivalent experience.Minimum Experience Needed7+ years of managing application development and/or operational processes.5+ years of application production support experience.DESIRED REQUIREMENTS3+ years of Maximo Experience.5+ years of working within or with a Utility or equivalent industry.5+ years of managing co-sourced teams, both onshore and offshore.Code development concepts and experience with Java, Python/Jython, Oracle SQL, shell scripting, Webservices, Power BI, and/or SharePoint experience.Agile, DevOps, and/or continuous improvement deployment experience.Any certificates, licenses, etc. required for the position:IBM Maximo Asset Management 7.5 (or comparable) Certified is a plus.Primary Location:
Mississippi-Jackson Louisiana : New Orleans || Mississippi : Jackson || Texas : WoodlandsJob Function:
Information TechnologyFLSA Status:
ProfessionalRelocation Option:
No Relocation OfferedUnion description/code:
NON BARGAINING UNITNumber of Openings:
1Req ID:
116526Travel Percentage:
Up to 25%An Equal Opportunity Employer, Minority/Female/Disability/Vets.EEO Statement:
The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.Accessibility:
Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf.Additional Responsibilities:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.WORKING CONDITIONS:As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.Please note:
Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
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HybridLegal Entity:
Entergy Services, LLCPlease note:
Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.This HYBRID position is based out of our Transmission Headquarters in Jackson, MS but can also be located out of The Woodlands, TX or New Orleans, LA. Relocation is required for those outside of the area. Relocation Assistance is not available for this role.JOB SUMMARY/PURPOSEAs the leader IT Service Delivery, this position will have responsibility for application support and development of T&D Maximo as used by the Transmission and Distribution functions of Entergy. The position will work with other Service Delivery Managers and Utility leadership to enhance and support Entergy’s Enterprise Work and Asset Management solution. This role will lead a co-sourced team of application support analysts, both onshore and offshore to provide technical systems support within the IT organization.JOB DUTIES/RESPONSIBILITIESLead support for complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services.Maintain processes for diagnostic and other tools to maintain, troubleshoot and restore service or data to systems; participate in triage bridge lines and work in critical production issues during off work hours.Evaluate service level agreement criteria and identify gaps in current technology process.Lead and coordinate the team in migrations from development to production, upgrades, installations and/or configurations.Analyze performance trends and recommend process improvements; understand quality, security and compliance requirements for supported areas and review changes for risk to production systems; participate in testing and updating the business continuation plan.Create and manage the periodic on-call rotation schedule for the support team.Ensure compliance with all project deployment methodologies, internal standards, and operational guidelines to enable the applications team to support and maintain all solutions per stated service level agreements.Ensure effective communication to IT and Utility leadership in support of a critical customer system.Minimum QualificationsBachelor’s degree or equivalent experience.Minimum Experience Needed7+ years of managing application development and/or operational processes.5+ years of application production support experience.DESIRED REQUIREMENTS3+ years of Maximo Experience.5+ years of working within or with a Utility or equivalent industry.5+ years of managing co-sourced teams, both onshore and offshore.Code development concepts and experience with Java, Python/Jython, Oracle SQL, shell scripting, Webservices, Power BI, and/or SharePoint experience.Agile, DevOps, and/or continuous improvement deployment experience.Any certificates, licenses, etc. required for the position:IBM Maximo Asset Management 7.5 (or comparable) Certified is a plus.Primary Location:
Mississippi-Jackson Louisiana : New Orleans || Mississippi : Jackson || Texas : WoodlandsJob Function:
Information TechnologyFLSA Status:
ProfessionalRelocation Option:
No Relocation OfferedUnion description/code:
NON BARGAINING UNITNumber of Openings:
1Req ID:
116526Travel Percentage:
Up to 25%An Equal Opportunity Employer, Minority/Female/Disability/Vets.EEO Statement:
The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.Accessibility:
Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf.Additional Responsibilities:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.WORKING CONDITIONS:As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.Please note:
Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
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