Orlando Utilities Commission
Sr. Systems Administrator - WEB/IVR
Orlando Utilities Commission, Orlando, Florida, us, 32885
OUC - The
Reliable
One
,
is presently seeking a
Sr. Systems Administrator - WEB/IVR
to join the Digital & Technology division. At OUC, we don’t just work – we’re building a bright future of innovation and transformation for future generations.
We are looking for a technical and analytical professional to be responsible for performing application-level administration of OUC's customer interactive portals, including WEB and IVR self-service infrastructure.
OUC currently utilizes both the IBM WebSphere/Security Verify Access, and Genesys Voice Portal platforms to ensure functionality and availability of the self-service features. In this role, you will review and monitor system availability and take corrective actions when necessary.
OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community. OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.
Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation. At OUC, each position contributes to the success and achievement of our goals.
The ideal candidate will have:
Bachelor’s degree in information technology/management information systems, Web System Administration, or Cyber-Security
Minimum of seven (7) years of experience in supporting IBM WebSphere and IBM Security Verify Access or similar solutions in a production environment
Working knowledge of system administration, applying vendor provided patches, production deployments, and troubleshooting
Prior experience with Interactive Voice Response (IVR) system administration preferred (or similar technologies)
Prior experience with IBM Web self-service portal infrastructure preferred (or similar technologies)
Call Routing or Call Center experience
High-availability architecture and implementations
HTTP / App Server (Microsoft IIS, WebLogics, Java, Apache )
Server Administration: UNIX, Linux, and Windows
OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:
Competitive compensation
Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
OUC’s Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
Generous paid vacation, holidays, and sick time
Paid parental leave
Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
Wellness incentives and free access to all on-site OUC fitness facilities
Access to family-oriented recreational areas
Paid Conference and Training Opportunities
Free downtown parking
Hybrid work schedule
Salary Range:
$96,600.63 - $120,751.08 annually - commensurate with experience
Location: Reliable Plaza
100 W. Anderson St. Orlando, FL 32801
Job Purpose:
Ensures a stable infrastructure for assigned hardware and/or software is available seven (7) days a week, 24 hours a day, 365 days per year in support of the Commission’s critical business applications. Reviews all results daily to ensure success and takes corrective actions as necessary for those that were unsuccessful. Serves as technical subject matter expert. Provides around the clock support for emergency restoration of user files and business systems, as needed.
Primary Functions:
Provide technical analysis of system related problems and provides resolution options;
Run, interpret, and address system diagnostic and alert reports
Report metric data to Management and prepare periodic metric reports;
Monitor license and capacity to ensure incremental purchases are made at the appropriate time;
Provide periodic and as needed technical support, including after-hours enterprise infrastructure maintenance support, internal and external audit requests, and support to applications developers, Operations, and end-users;
Follow triage, SDLC, change management and other IT processes in place to promote new/revised objects to all environments;
Review vendor maintenance notifications and associated action plans;
Conduct technology reviews and planning to identify and implement new technology;
Participate in Change Management Board and IT Standards Committee members meeting;
Prepare Request for Proposal documentation in support of replacement of infrastructure components for which they support and serve as the main technical resource for evaluation of those proposed solutions;
Serve as lead liaison between business partners and staff (both technical and functional) for the identification and resolutions of issues (including 3rd parties) for assigned systems;
Manage multiple application environments while following patch/configuration management best practices to apply changes in a logical, audited sequence through environment progression (Dev, Test, UAT, Prod, etc.);
Build and maintain the technical infrastructure in support of the application needs to ensure environments (instances) are available for projects and production;
Perform assigned application deployments, application monitoring, server health monitoring, patch release planning, application service pack upgrades, framework services upgrades and performance tuning. Develop and maintain documentation regarding system functionality, performance benchmarks and system integration;
Perform assigned performance analysis, review the findings to confirm alignment with potential issues, recommendations and improvements within the application infrastructure (network hardware, database, vendor supplied); and document all issues and their resolution. (Daily issues must be documented with problem/resolution/root cause);
Evaluate existing applications/tools for their fit in a hybrid cloud infrastructure; design and recommend roadmaps, integrations, and best practices, for existing tools as well as future solutions for OUC’s hybrid cloud infrastructure;
Maintain and provide metrics for the existing integration with various cloud platforms;
Provide team support through assisting with coaching, training and mentoring and serving as the technical lead on enterprise scheduler related tasks;
Perform other duties as assigned.
Technical Requirements:
Working knowledge in all, but not limited to, the following (Application Services Assignment):
Enterprise scheduling applications;
SFTP Protocols and encryption;
Distributed Files Shared/Mapped Drives;
Server environments (Windows, Linux, etc.);
Hybrid Cloud Environments
Databases (Oracle, SQL Server, etc.);
Scripting Programming Languages (Python, Perl, Java, etc.)
Software Applications to include: CC&B, MDM, JD Edwards Enterprise 1 (E1), Geographical Information systems (GIS), and Outage Management System (OMS); DA tools such as Talend, Qlik, Cognos;
Other Software Applications to include: Visio, System monitoring tools (i.e. Oracle Enterprise Manager, SCOM, Solarwinds, Splunk, etc.);
Structured methodologies such as FADE, SDLC, Agile, and other best practices;
System trace tools to capture required technical logs;
Data analysis of logs and system behavior;
System tools such as Meridian or similar technology for configuration management and functional smoke testing;
Mentoring and training as needed for technical teams and power business partners;
System technical documentation;
Technical Lead for projects including cross-functional across departments;
Lead and recommend proof of concept (POC) projects for innovation & optimization of infrastructure;
Visioning and roadmaps for products;
Data extract tools to validating data integrity;
IT Service request, change management, solution request, incident management processes and tools (BMC Footprints, Jira, etc.);
Utilize analytical abilities to process information;
Ability to respond 24/7/365; as scheduled for on-call support;
Complete related tasks in area of assignment with minimal supervision;
Understand overall business goals and how to align actions to achieve results;
Solve related problems within scope of authority, policies and guidelines;
Analyze complex problems and discover root cause of the problem; provide resolution options;
Ability to run, interpret, and/or prepare a variety of systems-related reports and documentation (i.e., metrics, diagnostic and alert, vendor maintenance notifications);
Ability to work with, sort, and distill a wide variety of data and information;
Attention to Detail;
Ability to make arithmetic computations using whole numbers, fractions and decimals, compute rates, ratio and percentages;
Ability to use Microsoft Office Suite (Excel, Outlook, Word, etc.) and use standard office equipment (computer, telephone, etc.).
Education/ Certification/ Years of Experience Requirements:
Bachelor’s Degree in Computer Science or related field of study, from an accredited college or university. In lieu of a degree, equivalent combination of education, experience or certifications may be substitutable on a 1:1 basis;
Minimum of seven (7) years of experience in one of the following based on assignment: overseeing complex environments or advanced application experience with understanding of functional processes;
Application experience as described above must include a minimum two (2) years of experience with application tool set specific to the job assignment;
Working Conditions:
This job is absent of disagreeable working conditions. This job consists of working in an office environment.
Physical Requirements:
This job requires reading, writing, typing, and detailed inspection/editing, speaking and hearing. This job may require sitting, standing, walking, repetitive motions, and bending/stooping.
OUC–The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.
EOE M/F/Vets/Disabled
#J-18808-Ljbffr
Reliable
One
,
is presently seeking a
Sr. Systems Administrator - WEB/IVR
to join the Digital & Technology division. At OUC, we don’t just work – we’re building a bright future of innovation and transformation for future generations.
We are looking for a technical and analytical professional to be responsible for performing application-level administration of OUC's customer interactive portals, including WEB and IVR self-service infrastructure.
OUC currently utilizes both the IBM WebSphere/Security Verify Access, and Genesys Voice Portal platforms to ensure functionality and availability of the self-service features. In this role, you will review and monitor system availability and take corrective actions when necessary.
OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community. OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.
Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation. At OUC, each position contributes to the success and achievement of our goals.
The ideal candidate will have:
Bachelor’s degree in information technology/management information systems, Web System Administration, or Cyber-Security
Minimum of seven (7) years of experience in supporting IBM WebSphere and IBM Security Verify Access or similar solutions in a production environment
Working knowledge of system administration, applying vendor provided patches, production deployments, and troubleshooting
Prior experience with Interactive Voice Response (IVR) system administration preferred (or similar technologies)
Prior experience with IBM Web self-service portal infrastructure preferred (or similar technologies)
Call Routing or Call Center experience
High-availability architecture and implementations
HTTP / App Server (Microsoft IIS, WebLogics, Java, Apache )
Server Administration: UNIX, Linux, and Windows
OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:
Competitive compensation
Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
OUC’s Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
Generous paid vacation, holidays, and sick time
Paid parental leave
Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
Wellness incentives and free access to all on-site OUC fitness facilities
Access to family-oriented recreational areas
Paid Conference and Training Opportunities
Free downtown parking
Hybrid work schedule
Salary Range:
$96,600.63 - $120,751.08 annually - commensurate with experience
Location: Reliable Plaza
100 W. Anderson St. Orlando, FL 32801
Job Purpose:
Ensures a stable infrastructure for assigned hardware and/or software is available seven (7) days a week, 24 hours a day, 365 days per year in support of the Commission’s critical business applications. Reviews all results daily to ensure success and takes corrective actions as necessary for those that were unsuccessful. Serves as technical subject matter expert. Provides around the clock support for emergency restoration of user files and business systems, as needed.
Primary Functions:
Provide technical analysis of system related problems and provides resolution options;
Run, interpret, and address system diagnostic and alert reports
Report metric data to Management and prepare periodic metric reports;
Monitor license and capacity to ensure incremental purchases are made at the appropriate time;
Provide periodic and as needed technical support, including after-hours enterprise infrastructure maintenance support, internal and external audit requests, and support to applications developers, Operations, and end-users;
Follow triage, SDLC, change management and other IT processes in place to promote new/revised objects to all environments;
Review vendor maintenance notifications and associated action plans;
Conduct technology reviews and planning to identify and implement new technology;
Participate in Change Management Board and IT Standards Committee members meeting;
Prepare Request for Proposal documentation in support of replacement of infrastructure components for which they support and serve as the main technical resource for evaluation of those proposed solutions;
Serve as lead liaison between business partners and staff (both technical and functional) for the identification and resolutions of issues (including 3rd parties) for assigned systems;
Manage multiple application environments while following patch/configuration management best practices to apply changes in a logical, audited sequence through environment progression (Dev, Test, UAT, Prod, etc.);
Build and maintain the technical infrastructure in support of the application needs to ensure environments (instances) are available for projects and production;
Perform assigned application deployments, application monitoring, server health monitoring, patch release planning, application service pack upgrades, framework services upgrades and performance tuning. Develop and maintain documentation regarding system functionality, performance benchmarks and system integration;
Perform assigned performance analysis, review the findings to confirm alignment with potential issues, recommendations and improvements within the application infrastructure (network hardware, database, vendor supplied); and document all issues and their resolution. (Daily issues must be documented with problem/resolution/root cause);
Evaluate existing applications/tools for their fit in a hybrid cloud infrastructure; design and recommend roadmaps, integrations, and best practices, for existing tools as well as future solutions for OUC’s hybrid cloud infrastructure;
Maintain and provide metrics for the existing integration with various cloud platforms;
Provide team support through assisting with coaching, training and mentoring and serving as the technical lead on enterprise scheduler related tasks;
Perform other duties as assigned.
Technical Requirements:
Working knowledge in all, but not limited to, the following (Application Services Assignment):
Enterprise scheduling applications;
SFTP Protocols and encryption;
Distributed Files Shared/Mapped Drives;
Server environments (Windows, Linux, etc.);
Hybrid Cloud Environments
Databases (Oracle, SQL Server, etc.);
Scripting Programming Languages (Python, Perl, Java, etc.)
Software Applications to include: CC&B, MDM, JD Edwards Enterprise 1 (E1), Geographical Information systems (GIS), and Outage Management System (OMS); DA tools such as Talend, Qlik, Cognos;
Other Software Applications to include: Visio, System monitoring tools (i.e. Oracle Enterprise Manager, SCOM, Solarwinds, Splunk, etc.);
Structured methodologies such as FADE, SDLC, Agile, and other best practices;
System trace tools to capture required technical logs;
Data analysis of logs and system behavior;
System tools such as Meridian or similar technology for configuration management and functional smoke testing;
Mentoring and training as needed for technical teams and power business partners;
System technical documentation;
Technical Lead for projects including cross-functional across departments;
Lead and recommend proof of concept (POC) projects for innovation & optimization of infrastructure;
Visioning and roadmaps for products;
Data extract tools to validating data integrity;
IT Service request, change management, solution request, incident management processes and tools (BMC Footprints, Jira, etc.);
Utilize analytical abilities to process information;
Ability to respond 24/7/365; as scheduled for on-call support;
Complete related tasks in area of assignment with minimal supervision;
Understand overall business goals and how to align actions to achieve results;
Solve related problems within scope of authority, policies and guidelines;
Analyze complex problems and discover root cause of the problem; provide resolution options;
Ability to run, interpret, and/or prepare a variety of systems-related reports and documentation (i.e., metrics, diagnostic and alert, vendor maintenance notifications);
Ability to work with, sort, and distill a wide variety of data and information;
Attention to Detail;
Ability to make arithmetic computations using whole numbers, fractions and decimals, compute rates, ratio and percentages;
Ability to use Microsoft Office Suite (Excel, Outlook, Word, etc.) and use standard office equipment (computer, telephone, etc.).
Education/ Certification/ Years of Experience Requirements:
Bachelor’s Degree in Computer Science or related field of study, from an accredited college or university. In lieu of a degree, equivalent combination of education, experience or certifications may be substitutable on a 1:1 basis;
Minimum of seven (7) years of experience in one of the following based on assignment: overseeing complex environments or advanced application experience with understanding of functional processes;
Application experience as described above must include a minimum two (2) years of experience with application tool set specific to the job assignment;
Working Conditions:
This job is absent of disagreeable working conditions. This job consists of working in an office environment.
Physical Requirements:
This job requires reading, writing, typing, and detailed inspection/editing, speaking and hearing. This job may require sitting, standing, walking, repetitive motions, and bending/stooping.
OUC–The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.
EOE M/F/Vets/Disabled
#J-18808-Ljbffr