Christensen Farms
IT Service Desk Specialist
Christensen Farms, Saint Paul, Minnesota, United States,
Christensen Farms is one of the largest, family-owned pork producers in the United States, marketing approximately 3 million hogs per year. Headquartered in Sleepy Eye, Minnesota, the company operates throughout the Midwest with facilities in Minnesota, Iowa, Nebraska, Illinois, and South Dakota.
Position Overview & Responsibilities:
This position provides 1st level support to end users on a variety of issues. The Service Desk Specialist identifies, researches, and resolves technical problems (both hardware and software). The focus of this position will be centered on responding to telephone calls, emails, and requests for technical support. The Service Desk Specialist documents, tracks, and monitors the problem to ensure a timely resolution and communication back to the end user. The Service Desk Specialist also recommends solutions for re-occurring problems. The position involves a high degree of interaction with others, both over the phone and in person. Strong interpersonal skills and the ability to provide optimal customer service are required for this position.
Major Areas of Accountability:
Respond to inquiries and requests for assistance with the organization's computer systems and PCs/Laptops.
Install new computer hardware and software.
Troubleshoot hardware and software problems to determine resolution.
Work with other IT areas to resolve problems.
Create and maintain end user and desktop documentation.
Log and monitor end user requests within the Service Desk software application.
Troubleshoot issues regarding company-owned wireless phones and PDAs.
Administer users, groups, and security through Active Directory.
Other duties assigned within the scope, responsibility, and requirements of the job.
Specialized or Motorized Equipment and/or Tools:
This position will require occasionally operating a company vehicle or mileage reimbursement. Any employment offer extended for this position will be contingent upon the review of the candidate's motor vehicle record (MVR). The MVR will be reviewed to determine insurability based on CFF's insurance carrier and company policy.
Vehicle Licensing Requirements: Class D
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Position Overview & Responsibilities:
This position provides 1st level support to end users on a variety of issues. The Service Desk Specialist identifies, researches, and resolves technical problems (both hardware and software). The focus of this position will be centered on responding to telephone calls, emails, and requests for technical support. The Service Desk Specialist documents, tracks, and monitors the problem to ensure a timely resolution and communication back to the end user. The Service Desk Specialist also recommends solutions for re-occurring problems. The position involves a high degree of interaction with others, both over the phone and in person. Strong interpersonal skills and the ability to provide optimal customer service are required for this position.
Major Areas of Accountability:
Respond to inquiries and requests for assistance with the organization's computer systems and PCs/Laptops.
Install new computer hardware and software.
Troubleshoot hardware and software problems to determine resolution.
Work with other IT areas to resolve problems.
Create and maintain end user and desktop documentation.
Log and monitor end user requests within the Service Desk software application.
Troubleshoot issues regarding company-owned wireless phones and PDAs.
Administer users, groups, and security through Active Directory.
Other duties assigned within the scope, responsibility, and requirements of the job.
Specialized or Motorized Equipment and/or Tools:
This position will require occasionally operating a company vehicle or mileage reimbursement. Any employment offer extended for this position will be contingent upon the review of the candidate's motor vehicle record (MVR). The MVR will be reviewed to determine insurability based on CFF's insurance carrier and company policy.
Vehicle Licensing Requirements: Class D
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