Business Analyst - Default Systems and Support (On - Site)

Who we areShellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.Primary FunctionThe Business Analyst - Default Systems & Support will play a key role in the support of various departments in default, including Foreclosure, Bankruptcy, Property Preservation, and Post-Foreclosure. The primary objective is to optimize the utilization of key business workflow software such as Black Knight LoanSphere, Tableau, and other various workflow systems. This role involves analyzing system configuration and existing business rules, gathering requirements from the business unit, and designing and implementing solutions including workflow changes and automation. Strong organizational and problem-solving skills are essential, along with the ability to communicate technical items clearly with both technical and non-technical team members.Principal DutiesCollaborate with the business unit, IT business partners, other internal departments, and external firms to optimize system utilization.Create reports and assist the business units with ad hoc data.Proactively analyze and identify system enhancements to streamline workflow processes and improve efficiencies.Manage a project list, analyze appropriate prioritization based on cost-benefit analysis, and conduct prioritization meetings with the business unit management team.Create and clearly communicate detailed technical requirements to IT partners as well as to non-technical team members and management.Develop process flows, job aids, and procedures relative to foreclosure, bankruptcy, property preservation, and post-foreclosure processes.Act as a subject matter expert for system troubleshooting and oversight reporting, as well as implementing system enhancements.Create, manage, and oversee ongoing enhancements of automation relative to default workflow systems.Perform related duties as assigned by management.Education and Experience RequirementsBachelor’s Degree in a technical, quantitative, or analytical discipline preferred.1+ years’ experience in mortgage or default servicing preferred.Knowledge, Skill, and Ability RequirementsDemonstrated analytical and business communication skills.Strong attention to detail and the ability to multi-task, respond well to pressure and deadlines, and work well individually and in a collaborative environment.Strong skills in Excel (charts, formulas, pivots) or other data manipulation software.1+ years of experience with Microsoft SQL.Fast learner – able to assimilate new ideas and thrive in a fast-paced environment.Experience with Tableau is a plus.Prior work experience with Black Knight LoanSphere is a plus.Python programming experience preferred.Visio and process documentation experience preferred.While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.Company Perks

:• 15 Paid Time Off (PTO) days and 18 after 1st anniversary!• 9 Paid Holidays• Employee Engagement ActivitiesCompany Benefits

:• Medical (including Health Savings Account & Flexible Savings Account)• Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan• Performance-based Incentives• Pet Insurance• Advancement OpportunitiesNewrez NOW:• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more.• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice.• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee.• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions.Equal Employment OpportunityWe're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.The right company in the right industry.In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans.In addition to offering an in-demand product, there are two things you should know about us:We value and reward entrepreneurial spirit, and we are growing.Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers — providing abundant opportunity for the great people who work here.These competitive advantages set us apart, and they’re why you can grow with us for the long term.

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