Duquesne University
Network Analyst - Computing Technology Services
Duquesne University, Pittsburgh, Pennsylvania, us, 15289
Network Analyst - Computing Technology Services
Salary: Commensurate with experienceBenefits: Generousbenefits include paid time off including holidays and vacation, retirementmatch, and tuition remission for employee and dependents.Details at www.duq.edu/benefitsLocation: CTSPosition Status: Full-timeHours: VariedPosition Number: 436308/10-994FLSA Status: Exempt
POSITIONSUMMARY:
The Network Analyst role is to ensure the stability and integrity of theuniversity's network. This is achieved by assisting in the planning, design,and development of the campus network (LAN, WAN and Wi-Fi) and the services providedvia the network (as examples; Voice over IP or VOiP a planned replacement forthe campus telephone service and IPTV an augment to our cable TV service in theLiving Learning Centers), including monitoring and providing technical supportin the day to day operations of the campus infrastructure.
In addition, the Network Analyst willparticipate with the installation, monitoring, maintenance, support, andoptimization of all network / telecommunication hardware, software, andcommunication links. This work includes maintaining an inventory of network Itelecommunication property and assets.
Preparing and maintaining networkingdocumentation and network & cabling layouts.
Analyzing and resolving networkhardware and software problems; responding to Help Desk telephone calls,emails, and personal requests for technical support in a timely manner;troubleshoot and resolve LAN, WAN, Wi-Fi, VOiP, and VPN related problems; andreport on the operational status of the campus network.
The Network Analyst will work withinthe policies of CTS and Duquesne University. The position will consult with theManager of Network and Telecommunication Services or the Director of I InfrastructureServices on all personnel issues and concerns. Large projects are to be researched,chartered and planned with CTS management.
DUTIESAND RESPONSIBILITIES:
Tier 2 network and telecommunication support for the campus community. Tier 2 are complex issues dealing withinfrastructure hardware and software components (switches, routers, wireless,internet connectivity, etc.)
Assists in managing the tickets in Footprints(problem/incident workspace)
Assists in monitoring the health andperformance on the network/telecom components and coordinate annual networkswitch upgrades (wired/wireless)
Assists with the system administrationof the LAN, WAN Wi-FI and VOiP services
Assists in managing/maintaining thenetwork and telecommunication equipment inventory
Administration of the PinnacleApplication (adds, moves, and changes)
Maintain the student network technicians work schedule.
Completes otherduties as assigned.
REQUIREMENTS:
Minimum qualifications:
Associates degreein Computer Network Systems or a related field from an accredited institution.
3-5 years ofrelevant experience.
Preferred Qualifications:
Bachelor's degreein Information Technology a related field from an accredited institution.
Alternately, the successful candidate may possess any equivalent combination ofexperience and training, which provides the knowledge, skills and abilitiesrequired to perform the essential job functions. This includes, but is notlimited to, the following:
Required basic qualifications include any typeof Network/Telecommunication training or certifications, 2 - 5 year'sexperience (5 years is preferred).
Valid driver'slicense is required
Commitment to the University's values of diversity, equity and inclusion, andrecognition of the importance of treating each individual with dignity andrespect consistent with the University's Mission.Demonstrated experience with, andunderstanding of, the broad diversity of the University community (students,faculty, staff and others).
Ability to establish and maintain effective working relationships with theUniversity Community.
Ability and willingness to contribute actively to the mission of the Universityand to respect the Spiritan Catholic identity of Duquesne University.Themission is implemented through a commitment to academic excellence, a spirit ofservice, moral and spiritual values, sensitivity to world concerns, and anecumenical campus community.
APPLICATIONINSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact informationfor three professional references.
Catholic in its mission and ecumenical in spirit, Duquesne University valuesequality of opportunity as an educational institution and as an employer. Weaspire to attract and sustain a diverse faculty and staff that reflectscontemporary society, serves our academic goals and enriches our campuscommunity. We particularly encourage applications from members ofunderrepresented groups and support dual-career couples through our chartermembership in thisregion's HERC (http://www.hercjobs.org/oh-western-pa-wv/).
We invite applicants for this position to learn more about our university andits Spiritan heritage byvisiting http://www.duq.edu/about/mission-and-identity/mission-statement.Those invited to campus for an interview may be asked about ways in which theysee their talents contributing to the continued growth of our community andfurthering its mission.
Duquesne University was founded in 1878 by its sponsoring religious community,the Congregation of the Holy Spirit.Duquesne University is Catholic inmission and ecumenical in spirit.Motivated by its Catholic identity,Duquesne values equality of opportunity both as an educational institution andas an employer.
Salary: Commensurate with experienceBenefits: Generousbenefits include paid time off including holidays and vacation, retirementmatch, and tuition remission for employee and dependents.Details at www.duq.edu/benefitsLocation: CTSPosition Status: Full-timeHours: VariedPosition Number: 436308/10-994FLSA Status: Exempt
POSITIONSUMMARY:
The Network Analyst role is to ensure the stability and integrity of theuniversity's network. This is achieved by assisting in the planning, design,and development of the campus network (LAN, WAN and Wi-Fi) and the services providedvia the network (as examples; Voice over IP or VOiP a planned replacement forthe campus telephone service and IPTV an augment to our cable TV service in theLiving Learning Centers), including monitoring and providing technical supportin the day to day operations of the campus infrastructure.
In addition, the Network Analyst willparticipate with the installation, monitoring, maintenance, support, andoptimization of all network / telecommunication hardware, software, andcommunication links. This work includes maintaining an inventory of network Itelecommunication property and assets.
Preparing and maintaining networkingdocumentation and network & cabling layouts.
Analyzing and resolving networkhardware and software problems; responding to Help Desk telephone calls,emails, and personal requests for technical support in a timely manner;troubleshoot and resolve LAN, WAN, Wi-Fi, VOiP, and VPN related problems; andreport on the operational status of the campus network.
The Network Analyst will work withinthe policies of CTS and Duquesne University. The position will consult with theManager of Network and Telecommunication Services or the Director of I InfrastructureServices on all personnel issues and concerns. Large projects are to be researched,chartered and planned with CTS management.
DUTIESAND RESPONSIBILITIES:
Tier 2 network and telecommunication support for the campus community. Tier 2 are complex issues dealing withinfrastructure hardware and software components (switches, routers, wireless,internet connectivity, etc.)
Assists in managing the tickets in Footprints(problem/incident workspace)
Assists in monitoring the health andperformance on the network/telecom components and coordinate annual networkswitch upgrades (wired/wireless)
Assists with the system administrationof the LAN, WAN Wi-FI and VOiP services
Assists in managing/maintaining thenetwork and telecommunication equipment inventory
Administration of the PinnacleApplication (adds, moves, and changes)
Maintain the student network technicians work schedule.
Completes otherduties as assigned.
REQUIREMENTS:
Minimum qualifications:
Associates degreein Computer Network Systems or a related field from an accredited institution.
3-5 years ofrelevant experience.
Preferred Qualifications:
Bachelor's degreein Information Technology a related field from an accredited institution.
Alternately, the successful candidate may possess any equivalent combination ofexperience and training, which provides the knowledge, skills and abilitiesrequired to perform the essential job functions. This includes, but is notlimited to, the following:
Required basic qualifications include any typeof Network/Telecommunication training or certifications, 2 - 5 year'sexperience (5 years is preferred).
Valid driver'slicense is required
Commitment to the University's values of diversity, equity and inclusion, andrecognition of the importance of treating each individual with dignity andrespect consistent with the University's Mission.Demonstrated experience with, andunderstanding of, the broad diversity of the University community (students,faculty, staff and others).
Ability to establish and maintain effective working relationships with theUniversity Community.
Ability and willingness to contribute actively to the mission of the Universityand to respect the Spiritan Catholic identity of Duquesne University.Themission is implemented through a commitment to academic excellence, a spirit ofservice, moral and spiritual values, sensitivity to world concerns, and anecumenical campus community.
APPLICATIONINSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact informationfor three professional references.
Catholic in its mission and ecumenical in spirit, Duquesne University valuesequality of opportunity as an educational institution and as an employer. Weaspire to attract and sustain a diverse faculty and staff that reflectscontemporary society, serves our academic goals and enriches our campuscommunity. We particularly encourage applications from members ofunderrepresented groups and support dual-career couples through our chartermembership in thisregion's HERC (http://www.hercjobs.org/oh-western-pa-wv/).
We invite applicants for this position to learn more about our university andits Spiritan heritage byvisiting http://www.duq.edu/about/mission-and-identity/mission-statement.Those invited to campus for an interview may be asked about ways in which theysee their talents contributing to the continued growth of our community andfurthering its mission.
Duquesne University was founded in 1878 by its sponsoring religious community,the Congregation of the Holy Spirit.Duquesne University is Catholic inmission and ecumenical in spirit.Motivated by its Catholic identity,Duquesne values equality of opportunity both as an educational institution andas an employer.