Hospitality Excellence Manager

Position Title:Hospitality Excellence ManagerReports To: General ManagerSalary:$80,000-$90,000Other Forms of Compensation: Comprehensive Benefits Package Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation s most prestigious museums, performing arts centers and corporations!Voted Glassdoor s Employee Choice Awards-Best Places to Work in 2021,This is R/A!This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email here to view the step-by-step instructions to refer a friend to this position.Job SummaryThe User Experience Manager role reports into the Regional Experience Director. As the User Experience Manager you ll be at the forefront of driving the local transformation of our food and beverage operations. This role will be responsible for cultivating a guest-centric culture that brings convenience, enjoyment, and a sense of community to our food program.The User Experience Manager will oversee, help lead, and support a team of food service managers and hourly associates, guiding them towards excellence in hospitality, culinary innovation, digital engagement, and design. This role will work closely with the Regional Experience Director to spearhead the development and launch of our inaugural Experience Team, ensuring that every guest interaction, from the moment a guest enters to the time they leave, is positive, memorable, and aligned with the Food Program, Compass and RA’s brand s image. This role is based in Cambridge, MA.The Great Things You Will Do:Implement regional strategies and identify new opportunities to deliver best-in-class hospitality experience, such as, but not limited to:Service standards all food and beverage service areasPersonalized food moments through pop-ups and activation​​​​​​​Manage the merchandising and visual experience of the physical space to deliver an inviting and appealing user experience, including, but not limited to:Sensory experience (music, scent, lighting)Signage and wayfindingMerchandising and visual enhancementsFood presentationRelationships & Outreach:Work in partnership with key client groups to understand their needs and develop experiences that meet those needsPartner with site managers, cafe managers, and marketing to drive strategic initiativesMonitor and evaluate hospitality performance at the site, while maintaining regional alignmentIdentify training opportunities and implement comprehensive training programs for staff to ensure exceptional customer interaction, handling feedback effectively, and exceeding guest expectations.Foster a positive work environment and work with teams to drive empowerment and pride in delivering exceptional food experiences. Our Ideal Candidate:Proven track record of success in developing and implementing strategies to improve the guest experienceStrong understanding of hospitality standards and best practicesAbility to work independently without operating in silos. Exhibit strong ability to bring in key stakeholders as needed. Have a relentless passion for food and beverage and a commitment to providing exceptional customer serviceAbility to problem solve and tackle problems with objectivity and a can-do attitude. Ability to think strategically and provide concrete plans and solutions.Drive communication and collaboration - capability to clearly convey program vision, expectations, and feedback. Encourage active listening in order to foster a space where new ideas are welcomed.Emotional Intelligence - drive self awareness of the team s behaviors and the impact it has on the surrounding community. Model empathy and authenticity amongst the team.Demonstrate adaptability and strength in adjusting to changing environments with ease and efficiency. Motivate and inspire the team - understand what motivates them and how to encourage them to drive their engagement and hospitality.5+ years of experience in the food, beverage, or hotel industry, with a focus on guest experiencesApply to Restaurant Associates today!Restaurant Associates is a member of Compass Group USAClick here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Associates at Restaurant Associates are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Applications are accepted on an ongoing basis.Restaurant Associates maintains a drug-free workplace.Req ID: 1353106Restaurant AssociatesNakiiya Nashaya Jones[[req_classification]]