Waterco
SERVICE MANAGER
Waterco, Schenectady, New York, United States, 12309
Principal Duties and Responsibilities include but are not limited to:Perform daily review with individual Service Technicians, Installers and Route DriversReview all service orders and routes to verify billing accuracyAssign and schedule all daily service work, deliveries, and warehouse activitiesIdentify opportunities to increase revenue through lead generation, approved incentive programs, equipment upgrades, and service call upsellingConsistently monitor and administer company policies and procedures to the teamEnforce minimum performance standards for call-backs, stops per day and overall productivityCoach and counsel employees and address performance issues in a timely mannerSpend a minimum of 25% of time in the field performing service work or performing "Ride-Along Training Missions" to monitor and improve the performance of the teamEnsure in-house repairs and reconditioning of all reusable equipment are performed to company specificationsSchedule service staff for after hours and emergency call work.Respond promptly to all customer inquiries, and personally respond to any and all negative customer situationsVisit any and all damage claims, and work with local and corporate management to ensure the proper filing of all general liability, fleet and workers compensation claims is performed timely and accuratelyCover paid-time-off of the personnel in the departmentsAssemble pipe sections, tubing, or fittings, using couplings, clamps, screws, bolts, cement, plastic solvent, caulking, or soldering.Install pipe assemblies, fittings, and valves for water treatment equipment using hand or power tools.Complete basic installation and removal of water treatment equipment.Ensure all Service, Route and Warehouse personnel receive an annual performance and salary review in a timely fashionReview open service orders and open route tickets dailyConduct monthly safety meetings, maintain the local safety program and incentive plans, and document attendance and topics coveredDistribute and communicate all service and installation manuals, service tip sheets and product bulletins to staffPerform financial analysis of revenue and cost categories to identify opportunities for improvementAchieve and exceed budgeted service and route revenues, as well as gross marginsMaintain an organized and neat warehouseManage, maintain and secure equipment inventory and suppliesKeep inventory control log current and in balanceAdhere to all defined fleet PM schedules, and ensure all drivers properly inspect and maintain the vehiclesEnforce all company fleet requirements and meet all federal or DOT regulations.Must abide by all company policies as contained in the company employee handbook.Minimum Requirements:
3-5 years front line supervisory or management experience3-5 years water treatment experience or plumbing background preferredWorking knowledge of Microsoft Office programs, specifically Excel, Outlook and WordValid driver's license and all state mandated special motor vehicle operations certificatesAbility to motivate and lead othersOutstanding communication and customer service skillsPhysical Requirements:
Occasional lifting and carrying of water treatment equipment, bottled water and coolers, salt, and any other products or supplies for the businessTransportation by two-wheel cart, objects weighing 50 - 100 pounds as neededSignificant walking and standingWork Environment:
While performing the duties of this job, the employee frequently works in outside weather conditions and therefore could be exposed to a variety of elements.
Equal Opportunity Statement :
Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.
Compensation & Benefits:
Pay:
$65K-70K/year
Employees of Culligan receive a competitive benefits package and exclusive privileges, including:
MedicalDentalVision401(K)Product DiscountsPaid Time Off
Culligan has over 87 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest "Best Buy" rating, plus the famous iconic "Hey Culligan Man" tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries.
The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher levels of profitability.
Culligan by WaterCo is an Equal Opportunity Employer.
#PRO
3-5 years front line supervisory or management experience3-5 years water treatment experience or plumbing background preferredWorking knowledge of Microsoft Office programs, specifically Excel, Outlook and WordValid driver's license and all state mandated special motor vehicle operations certificatesAbility to motivate and lead othersOutstanding communication and customer service skillsPhysical Requirements:
Occasional lifting and carrying of water treatment equipment, bottled water and coolers, salt, and any other products or supplies for the businessTransportation by two-wheel cart, objects weighing 50 - 100 pounds as neededSignificant walking and standingWork Environment:
While performing the duties of this job, the employee frequently works in outside weather conditions and therefore could be exposed to a variety of elements.
Equal Opportunity Statement :
Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.
Compensation & Benefits:
Pay:
$65K-70K/year
Employees of Culligan receive a competitive benefits package and exclusive privileges, including:
MedicalDentalVision401(K)Product DiscountsPaid Time Off
Culligan has over 87 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest "Best Buy" rating, plus the famous iconic "Hey Culligan Man" tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries.
The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher levels of profitability.
Culligan by WaterCo is an Equal Opportunity Employer.
#PRO