University of Georgia
IT Manager
University of Georgia, Athens, Georgia, us, 30604
Posting Details
Posting Details
Posting NumberS12814P
Working TitleIT Manager
DepartmentFranklin-Deans OIT
About the University of GeorgiaSince our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education ( https://www.uga.edu/ ). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/DepartmentThe Franklin College Office of Information Technology (Franklin OIT) is a member of the Dean's Office and employs more than 40 full-time employees and student workers. As a Help Desk Institute (HDI) Team Certified Organization, Franklin OIT is dedicated to providing exceptional IT support and leadership characterized by optimism, accountability, teamwork, and continuous improvement. Franklin OIT offers a variety of college-wide IT services for free and cost recovery rates. The office is responsible for overseeing department-level and college-wide technology purchases including computer lifecycle, faculty start-up, and student technology fee needs.
College/Unit/Department websitehttp://oit.franklin.uga.edu/
Posting TypeExternal
Retirement PlanTRS or ORP
Employment TypeEmployee
Benefits EligibilityBenefits Eligible
Full/Part timeFull Time
Work Schedule
Additional Schedule InformationMonday - Friday, 8:00 a.m. - 5:00 p.m. Some evenings and weekends may be required to meet project deadlines.
Advertised SalaryCommensurate with Experience
Posting Date10/23/2024
Open until filledYes
Closing Date
Proposed Starting Date11/01/2024
Special Instructions to Applicants
Location of VacancyAthens Area
EEO Policy StatementThe University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values StatementThe University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at
https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at
https://www.usg.edu/policymanual/section6/C2653 .
Position Information
Classification TitleInformation Technology Manager
FLSAExempt
FTE1.00
Minimum QualificationsRequires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
BA or BS preferred
Relevant certifications desired
All team members are expected to be HDI Support Center Analyst certified. Franklin OIT arranges for all new hires who are not certified to attend HDI SCA training and funds one certification exam attempt
Higher education experience preferred; UGA experience desired
This position requires excellent interpersonal, technical, and organizational skills as well as familiarity with industry best practices and UGA IT policies and resources
This position must have expert knowledge and demonstrated experience in the relevant technical field of expertise (e.g., client services/desktop support, instructional technology, systems administration, web services, etc.)
Prior supervisory experience with a strong track record of mentorship/managerial competency preferred
Position SummaryThis position leads the Franklin OIT Systems Management team and is responsible for achieving the college's strategic vision for systems management and research-oriented systems and services. This position oversees multiple complex projects with a college-wide scope, requiring fiscal responsibility and careful coordination with institutional stakeholders and vendors. It involves excellent organization, problem-solving, customer service, and communication skills. This position provides managerial and technical leadership as it supervises, coaches, mentors, and manages five team members. This position oversees employee performance, training, a 24O7 on-call schedule, and services including technical support for faculty and staff for research and specialty service needs. This position includes technical support for the college's core infrastructure and contract client services and provides consultation on a wide array of IT services including server hosting and support, guidance on technology budgeting for grant proposals, and best practices for virtualization, data storage, and backup solutions. Other responsibilities include security management and compliance for the organization and researchers, and all aspects of server and systems support and management including, but not limited to hardware, software, deployment, networking, and security. It also includes complex enterprise server, storage, and networking hardware infrastructure, virtualization platforms, and specialty software. This position also participates in the Franklin OIT Helpdesk and provides advanced tiers of support directly to clients. Additionally, This position serves as a representative of Franklin OIT for various college and campus groups, striving for innovation and contributing to the development of college-level and university-wide IT standards and practices in alignment with relevant institution, system-wide, state, and federal guidelines, policies, and/or law.
Knowledge, Skills, Abilities and/or CompetenciesThis position includes use of advanced client services and computer/technology support skills. Applicants should be fluent with active directory, group policy, imaging, and other aspects of desktop management. This position has advanced server and network administration skills and fluent with active directory, shell scripting, virtualization technology, and server administration in a multi-platform environmentTechnical
Excellent problem-solving and troubleshooting skills
Experience with multiple Operating System platforms including, but not limited to, RedHat/Rocky Enterprise Linux, Ubuntu Linux, and Windows Server
Advanced experience in the relevant technical field of expertise including active directory, group policy, desktop and server management, and security best practices Experience utilizing endpoint management systems and industry-standard tools for desktop, learning, content management, and/or systems management services (e.g., Ivanti, Intune, JAMF, Puppet/Ansible, GIT Hub/Lab, etc.) Experience with Microsoft Active Directory and related services and policy management
Familiarity with Cloud Services and Providers (Amazon AWS, Google GCS, Microsoft Azure) Knowledge of TCP/IP and experience with troubleshooting wired and wireless networking, secure protocols (SSL/TLS), and related components.
Enterprise virtualization, server hardware, iSCSI and Fibre Channel Storage, and L2/L3 network switching familiarity in a datacenter environment.
Experience with creating and maintaining high availability, distributed resource, and failover designs for system, services, and data.
Experience with common productivity and security applications Experience with Information Security best practices, standards, compliance, and incident response/recovery including AntiVirus, endpoint protection, and Data Loss Prevention (DLP)
Experience leading enterprise-level service planning/roadmaps and maintaining client-focused service-level and operational agreements
Enterprise data backup services and products
DependabilityMeet agreed-upon objectives of projects and tasks
Complete routine requests in a timely manner
Create a seamless experience for clients
Perform at a consistently high standard
Participate in an annual performance development process
Productivity & CommunicationUses active listening
Practices conflict management Has strong verbal and written communications
Set and meet realistic goals
Effectively manage time and stay on-task Has a strong work ethic
Document interactions with clients and routine tasks in a ticketing system
Maintain productivity by delegating tasks with junior team members as appropriate
Serves Others / RelationshipsMaintains Inclusive Excellence
Builds trust and relationships
Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers Promote positive morale and serves as a positive representative of Franklin OIT
Attend department and college activities
Serve as an example for colleagues
Work with unit and college leaders to consult, inform, and execute complex projects
Demonstrate professionalism and clarity in written and verbal communications
TeamworkDemonstrates personal accountability and avoid blaming others
Participate in the usage and implementation of college-wide tools and standards
Contribute to projects and tasks which have a college-wide scope
Be available and proactive in assisting co-workers and clients during the workday
Train and develop junior team members
Manage workflows and processes within assigned team and with junior team members
Strategic Planning & LeadershipContributes to change management and innovation
Effective performance management, including coaching and development
Fosters positive staff morale
Demonstrate initiative in planning and organizing work within scope
Participate in and facilitate decision making and problem-solving
Demonstrate alignment with Franklin OIT policies and priorities
Contribute to the development of standards and best practices
Engage with colleagues to explore new technologies, recommend alternative solutions, and provide feedback on strategic vision
Physical Demands
This position spends long periods of time sitting, standing, and working on a computer
This position will lift and move technology-related equipment and furniture of various shapes and sizes independently or with assistance from colleagues periodically
This position will bend, squat, reach overhead, and climb ladders to access, disassemble, and/or install equipment periodically
Walking to meet with clients in buildings that are geographically near each other and the individual's primary office
Is driving a responsibility of this position?Yes
Is this a Position of Trust?Yes
Does this position have operation, access, or control of financial resources?Yes
Does this position require a P-Card?No
Is having a P-Card an essential function of this position?No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)Yes
Credit and P-Card policyBe advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the
UGA Credit Background Check website .
Background Investigation PolicyOffers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the
UGA Background Check website .
Duties/Responsibilities
Duties/ResponsibilitiesManagement and LeadershipSupervise and mentor team members
Serve as a technical lead for assigned team/purview
Develop and implement standards, guidelines, and policies for assigned team/purview
Optimize workflows and review processes for continuous improvement
Facilitate and encourage collaboration and communication
Relationship management
Meet with key stakeholders within Franklin OIT and Franklin College to ensure needs are being met and address concerns
Maintain cost-recovery operations including consultations, quoting, and invoicing for service
Project and Task ManagementAchieve Franklin College's strategic objectives for assigned team/purview
Plan and oversee support for core college-level services
Oversee, participate, and lead multiple, complex projects with a college-wide scope
Respond to various incoming support requests for services managed at the leadership level
Utilize the preferred tools for management of work queue and projects
Fully document all tasks and projects
Percentage of time50
Duties/ResponsibilitiesDocumentation and AdministrationDevelop documentation, presentations, and training materials
Facilitate a culture of documentation through an established framework
Assist with administrative tasks related to assigned team/purview
Provide training on an as-needed basis
Facilitate the college's bulk computer purchase
Manage vendor relationships
Assist with budgeting and budget development
Ensure compliance in the college with all relevant policies
Percentage of time25
Duties/ResponsibilitiesContinuous ImprovementExplore emerging technologies
Identify strategies to make the college's IT services more efficient and effective
Ongoing professional development
Percentage of time20
Duties/ResponsibilitiesOtherRepresent Franklin OIT in various campus IT committees
Participate in hiring committees
Completes all other duties as assigned
After-hours and holiday work may be required for critical infrastructure and services
Percentage of time5
Posting Details
Posting NumberS12814P
Working TitleIT Manager
DepartmentFranklin-Deans OIT
About the University of GeorgiaSince our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education ( https://www.uga.edu/ ). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/DepartmentThe Franklin College Office of Information Technology (Franklin OIT) is a member of the Dean's Office and employs more than 40 full-time employees and student workers. As a Help Desk Institute (HDI) Team Certified Organization, Franklin OIT is dedicated to providing exceptional IT support and leadership characterized by optimism, accountability, teamwork, and continuous improvement. Franklin OIT offers a variety of college-wide IT services for free and cost recovery rates. The office is responsible for overseeing department-level and college-wide technology purchases including computer lifecycle, faculty start-up, and student technology fee needs.
College/Unit/Department websitehttp://oit.franklin.uga.edu/
Posting TypeExternal
Retirement PlanTRS or ORP
Employment TypeEmployee
Benefits EligibilityBenefits Eligible
Full/Part timeFull Time
Work Schedule
Additional Schedule InformationMonday - Friday, 8:00 a.m. - 5:00 p.m. Some evenings and weekends may be required to meet project deadlines.
Advertised SalaryCommensurate with Experience
Posting Date10/23/2024
Open until filledYes
Closing Date
Proposed Starting Date11/01/2024
Special Instructions to Applicants
Location of VacancyAthens Area
EEO Policy StatementThe University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values StatementThe University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at
https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at
https://www.usg.edu/policymanual/section6/C2653 .
Position Information
Classification TitleInformation Technology Manager
FLSAExempt
FTE1.00
Minimum QualificationsRequires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
BA or BS preferred
Relevant certifications desired
All team members are expected to be HDI Support Center Analyst certified. Franklin OIT arranges for all new hires who are not certified to attend HDI SCA training and funds one certification exam attempt
Higher education experience preferred; UGA experience desired
This position requires excellent interpersonal, technical, and organizational skills as well as familiarity with industry best practices and UGA IT policies and resources
This position must have expert knowledge and demonstrated experience in the relevant technical field of expertise (e.g., client services/desktop support, instructional technology, systems administration, web services, etc.)
Prior supervisory experience with a strong track record of mentorship/managerial competency preferred
Position SummaryThis position leads the Franklin OIT Systems Management team and is responsible for achieving the college's strategic vision for systems management and research-oriented systems and services. This position oversees multiple complex projects with a college-wide scope, requiring fiscal responsibility and careful coordination with institutional stakeholders and vendors. It involves excellent organization, problem-solving, customer service, and communication skills. This position provides managerial and technical leadership as it supervises, coaches, mentors, and manages five team members. This position oversees employee performance, training, a 24O7 on-call schedule, and services including technical support for faculty and staff for research and specialty service needs. This position includes technical support for the college's core infrastructure and contract client services and provides consultation on a wide array of IT services including server hosting and support, guidance on technology budgeting for grant proposals, and best practices for virtualization, data storage, and backup solutions. Other responsibilities include security management and compliance for the organization and researchers, and all aspects of server and systems support and management including, but not limited to hardware, software, deployment, networking, and security. It also includes complex enterprise server, storage, and networking hardware infrastructure, virtualization platforms, and specialty software. This position also participates in the Franklin OIT Helpdesk and provides advanced tiers of support directly to clients. Additionally, This position serves as a representative of Franklin OIT for various college and campus groups, striving for innovation and contributing to the development of college-level and university-wide IT standards and practices in alignment with relevant institution, system-wide, state, and federal guidelines, policies, and/or law.
Knowledge, Skills, Abilities and/or CompetenciesThis position includes use of advanced client services and computer/technology support skills. Applicants should be fluent with active directory, group policy, imaging, and other aspects of desktop management. This position has advanced server and network administration skills and fluent with active directory, shell scripting, virtualization technology, and server administration in a multi-platform environmentTechnical
Excellent problem-solving and troubleshooting skills
Experience with multiple Operating System platforms including, but not limited to, RedHat/Rocky Enterprise Linux, Ubuntu Linux, and Windows Server
Advanced experience in the relevant technical field of expertise including active directory, group policy, desktop and server management, and security best practices Experience utilizing endpoint management systems and industry-standard tools for desktop, learning, content management, and/or systems management services (e.g., Ivanti, Intune, JAMF, Puppet/Ansible, GIT Hub/Lab, etc.) Experience with Microsoft Active Directory and related services and policy management
Familiarity with Cloud Services and Providers (Amazon AWS, Google GCS, Microsoft Azure) Knowledge of TCP/IP and experience with troubleshooting wired and wireless networking, secure protocols (SSL/TLS), and related components.
Enterprise virtualization, server hardware, iSCSI and Fibre Channel Storage, and L2/L3 network switching familiarity in a datacenter environment.
Experience with creating and maintaining high availability, distributed resource, and failover designs for system, services, and data.
Experience with common productivity and security applications Experience with Information Security best practices, standards, compliance, and incident response/recovery including AntiVirus, endpoint protection, and Data Loss Prevention (DLP)
Experience leading enterprise-level service planning/roadmaps and maintaining client-focused service-level and operational agreements
Enterprise data backup services and products
DependabilityMeet agreed-upon objectives of projects and tasks
Complete routine requests in a timely manner
Create a seamless experience for clients
Perform at a consistently high standard
Participate in an annual performance development process
Productivity & CommunicationUses active listening
Practices conflict management Has strong verbal and written communications
Set and meet realistic goals
Effectively manage time and stay on-task Has a strong work ethic
Document interactions with clients and routine tasks in a ticketing system
Maintain productivity by delegating tasks with junior team members as appropriate
Serves Others / RelationshipsMaintains Inclusive Excellence
Builds trust and relationships
Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers Promote positive morale and serves as a positive representative of Franklin OIT
Attend department and college activities
Serve as an example for colleagues
Work with unit and college leaders to consult, inform, and execute complex projects
Demonstrate professionalism and clarity in written and verbal communications
TeamworkDemonstrates personal accountability and avoid blaming others
Participate in the usage and implementation of college-wide tools and standards
Contribute to projects and tasks which have a college-wide scope
Be available and proactive in assisting co-workers and clients during the workday
Train and develop junior team members
Manage workflows and processes within assigned team and with junior team members
Strategic Planning & LeadershipContributes to change management and innovation
Effective performance management, including coaching and development
Fosters positive staff morale
Demonstrate initiative in planning and organizing work within scope
Participate in and facilitate decision making and problem-solving
Demonstrate alignment with Franklin OIT policies and priorities
Contribute to the development of standards and best practices
Engage with colleagues to explore new technologies, recommend alternative solutions, and provide feedback on strategic vision
Physical Demands
This position spends long periods of time sitting, standing, and working on a computer
This position will lift and move technology-related equipment and furniture of various shapes and sizes independently or with assistance from colleagues periodically
This position will bend, squat, reach overhead, and climb ladders to access, disassemble, and/or install equipment periodically
Walking to meet with clients in buildings that are geographically near each other and the individual's primary office
Is driving a responsibility of this position?Yes
Is this a Position of Trust?Yes
Does this position have operation, access, or control of financial resources?Yes
Does this position require a P-Card?No
Is having a P-Card an essential function of this position?No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)Yes
Credit and P-Card policyBe advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the
UGA Credit Background Check website .
Background Investigation PolicyOffers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the
UGA Background Check website .
Duties/Responsibilities
Duties/ResponsibilitiesManagement and LeadershipSupervise and mentor team members
Serve as a technical lead for assigned team/purview
Develop and implement standards, guidelines, and policies for assigned team/purview
Optimize workflows and review processes for continuous improvement
Facilitate and encourage collaboration and communication
Relationship management
Meet with key stakeholders within Franklin OIT and Franklin College to ensure needs are being met and address concerns
Maintain cost-recovery operations including consultations, quoting, and invoicing for service
Project and Task ManagementAchieve Franklin College's strategic objectives for assigned team/purview
Plan and oversee support for core college-level services
Oversee, participate, and lead multiple, complex projects with a college-wide scope
Respond to various incoming support requests for services managed at the leadership level
Utilize the preferred tools for management of work queue and projects
Fully document all tasks and projects
Percentage of time50
Duties/ResponsibilitiesDocumentation and AdministrationDevelop documentation, presentations, and training materials
Facilitate a culture of documentation through an established framework
Assist with administrative tasks related to assigned team/purview
Provide training on an as-needed basis
Facilitate the college's bulk computer purchase
Manage vendor relationships
Assist with budgeting and budget development
Ensure compliance in the college with all relevant policies
Percentage of time25
Duties/ResponsibilitiesContinuous ImprovementExplore emerging technologies
Identify strategies to make the college's IT services more efficient and effective
Ongoing professional development
Percentage of time20
Duties/ResponsibilitiesOtherRepresent Franklin OIT in various campus IT committees
Participate in hiring committees
Completes all other duties as assigned
After-hours and holiday work may be required for critical infrastructure and services
Percentage of time5