Scheduler

Job purpose

A scheduler greets patients, answers incoming calls, triages emergencies, schedules new and existing patient appointments, sends appointments reminders, requests patient records, and follows up with patients.

Duties and responsibilities

Scheduling and confirming appointments

Welcoming patients and updating their information

Registering new patients according to established office protocols

Verifying Insurance

Assisting patients to complete all necessary forms and documentation

Answering and managing incoming calls

Responding and complying to requests for information

Checking daily appointment schedule and filling gaps to ensure positive production

Monitoring and replying to e-mails

Maintaining a professional reception area

Safeguarding patient privacy and confidentiality

Qualifications

High School degree or equivalent required

Exceptional written and verbal communication required

Working conditions

Dental practices run at a fast pace and schedulers will be required to keep up with the flow of doctors and patients.

Physical requirements

Schedulers will be required to:

Sit for long periods of time

Look at a computer screen for extended periods of time