Hope Credit Union
VP, Business Sales
Hope Credit Union, Jackson, Mississippi, United States, 39200
Title: VP, Business Sales
Department: Retail
Reports To: SVP, Retail Sales
Supervises: Business Relationship Managers
Job Classification: Full-time, Exempt
HOPE Overview
HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health and wealth of people in under-resourced Deep South communities. Since 1994, these efforts have benefitted more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at .
Job Summary
The Business Sales Vice President will lead the strategic management of business account relationships through a team of dedicated Business Relationship Managers. The role entails overseeing the acquisition, retention, and growth of business members. The role will ensure that Business Relationship Managers effectively manage all aspects of business relationships, including providing tailored financial solutions and exceptional service to meet member needs. Responsibilities also include setting and achieving business sales targets, fostering a culture of member-centricity and excellence within the team, and collaborating closely with other departments to align sales strategies with HOPE's goals.
Responsibilities
Strategic Leadership:Develop and execute comprehensive business sales strategies aligned with HOPE's objectives and market opportunities.Provide visionary leadership to Business Relationship Managers, setting clear goals and priorities to drive business growth and member satisfaction.Business Relationship Management:Oversee the acquisition, retention, and expansion of business accounts through effective relationship management strategies.Ensure Business Relationship Managers deliver personalized financial solutions and superior service to meet the unique needs of business members.Sales Performance Management:Set ambitious sales targets and KPIs for the Business Relationship Manager team, monitoring performance against goals and implementing strategies to achieve and exceed targets.Analyze sales data and market trends to identify opportunities for business development and revenue growth.Team Development and Management:Recruit, train, and mentor Business Relationship Managers to build a high-performing sales team.Foster a culture of collaboration, accountability, and continuous improvement among Business Relationship Managers to enhance productivity and member satisfaction.Cross-functional Collaboration:Collaborate closely with internal stakeholders, including product, marketing, technology, and operations teams, to align sales strategies with product offerings and market trends.Champion interdepartmental initiatives and ensure seamless execution of business sales strategies.Risk Management and Compliance:Ensure adherence to regulatory requirements and internal policies related to business lending and member relationships.Implement risk management protocols and procedures to safeguard the institution's assets and reputation.Market and Competitive Intelligence:Stay abreast of industry trends, competitive landscape, and market developments affecting business members and financial services.Use market intelligence to inform strategic decisions and innovative approaches to maintain a competitive edge in business sales.Reporting and Communication:Provide regular updates and reports on business sales performance, key metrics, and strategic initiatives to senior management and stakeholders.Communicate effectively with executive leadership, board members, and other stakeholders to convey sales strategies, progress, and challenges.Competencies/Skills
Accountability - Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.External (Strategic) Awareness - Having the ability to put things in context and think broadly. Involves consideration and understanding of future business needs within a changing (external) environment (social, political, economical and related industries, and technology), how process, methods, and resource requirements might be affected by future trends and developments, and developing long-term goals and strategies extending over a significant time span (i.e. 3-5 years).Innovation and Orientation - Committing to create and search for new and innovative approaches to activities that enhance performance.Organizational Awareness - Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.People Development and Leadership - Having the ability to assess skill strengths and weaknesses of individuals and teams in order to determine what actions are appropriate to build and/or improve the needed skills. Achieving results through people by successful objective setting, performance review, motivation, delegation, teambuilding, commitment gains, and empowerment.Problem Solving - Having the ability to identify problems and issues of varying issues of varying complexities and to find effective solutions with few guidelines.Results Orientation - Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.Desired Qualifications
Bachelor's degree or equivalent education and experience in relevant field5+ years of experience in managing and leading sales teams and developing and implementing sales strategiesWork Environment
Employee spends the majority of time in office environment, generally accessible to the public, members, and potential membersNoise level in the work environment is usually moderateReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsPhysical Demands
Employee is regularly required to sit, stand and walkEmployee will use hands to finger, handle or feel, reach with hands and arms, and talk or hearEmployee will irregularly lift and/or move up to 10 poundsEmployee will frequently travel to various branches within the company's marketReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Department: Retail
Reports To: SVP, Retail Sales
Supervises: Business Relationship Managers
Job Classification: Full-time, Exempt
HOPE Overview
HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health and wealth of people in under-resourced Deep South communities. Since 1994, these efforts have benefitted more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at .
Job Summary
The Business Sales Vice President will lead the strategic management of business account relationships through a team of dedicated Business Relationship Managers. The role entails overseeing the acquisition, retention, and growth of business members. The role will ensure that Business Relationship Managers effectively manage all aspects of business relationships, including providing tailored financial solutions and exceptional service to meet member needs. Responsibilities also include setting and achieving business sales targets, fostering a culture of member-centricity and excellence within the team, and collaborating closely with other departments to align sales strategies with HOPE's goals.
Responsibilities
Strategic Leadership:Develop and execute comprehensive business sales strategies aligned with HOPE's objectives and market opportunities.Provide visionary leadership to Business Relationship Managers, setting clear goals and priorities to drive business growth and member satisfaction.Business Relationship Management:Oversee the acquisition, retention, and expansion of business accounts through effective relationship management strategies.Ensure Business Relationship Managers deliver personalized financial solutions and superior service to meet the unique needs of business members.Sales Performance Management:Set ambitious sales targets and KPIs for the Business Relationship Manager team, monitoring performance against goals and implementing strategies to achieve and exceed targets.Analyze sales data and market trends to identify opportunities for business development and revenue growth.Team Development and Management:Recruit, train, and mentor Business Relationship Managers to build a high-performing sales team.Foster a culture of collaboration, accountability, and continuous improvement among Business Relationship Managers to enhance productivity and member satisfaction.Cross-functional Collaboration:Collaborate closely with internal stakeholders, including product, marketing, technology, and operations teams, to align sales strategies with product offerings and market trends.Champion interdepartmental initiatives and ensure seamless execution of business sales strategies.Risk Management and Compliance:Ensure adherence to regulatory requirements and internal policies related to business lending and member relationships.Implement risk management protocols and procedures to safeguard the institution's assets and reputation.Market and Competitive Intelligence:Stay abreast of industry trends, competitive landscape, and market developments affecting business members and financial services.Use market intelligence to inform strategic decisions and innovative approaches to maintain a competitive edge in business sales.Reporting and Communication:Provide regular updates and reports on business sales performance, key metrics, and strategic initiatives to senior management and stakeholders.Communicate effectively with executive leadership, board members, and other stakeholders to convey sales strategies, progress, and challenges.Competencies/Skills
Accountability - Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.External (Strategic) Awareness - Having the ability to put things in context and think broadly. Involves consideration and understanding of future business needs within a changing (external) environment (social, political, economical and related industries, and technology), how process, methods, and resource requirements might be affected by future trends and developments, and developing long-term goals and strategies extending over a significant time span (i.e. 3-5 years).Innovation and Orientation - Committing to create and search for new and innovative approaches to activities that enhance performance.Organizational Awareness - Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.People Development and Leadership - Having the ability to assess skill strengths and weaknesses of individuals and teams in order to determine what actions are appropriate to build and/or improve the needed skills. Achieving results through people by successful objective setting, performance review, motivation, delegation, teambuilding, commitment gains, and empowerment.Problem Solving - Having the ability to identify problems and issues of varying issues of varying complexities and to find effective solutions with few guidelines.Results Orientation - Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.Desired Qualifications
Bachelor's degree or equivalent education and experience in relevant field5+ years of experience in managing and leading sales teams and developing and implementing sales strategiesWork Environment
Employee spends the majority of time in office environment, generally accessible to the public, members, and potential membersNoise level in the work environment is usually moderateReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsPhysical Demands
Employee is regularly required to sit, stand and walkEmployee will use hands to finger, handle or feel, reach with hands and arms, and talk or hearEmployee will irregularly lift and/or move up to 10 poundsEmployee will frequently travel to various branches within the company's marketReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)