General Manager

General ManagerOur Culture:We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.Job Description:The General Manager will be responsible for the overall operation of the hotel including hiring, training, budgeting, sales, guest service and satisfaction, associate satisfaction, owner satisfaction, revenue management, and timely reporting. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.The job is simple:Focus on ways to promote and engage in internal growth programs.Continuously exemplify and live by our Culture.Meet/exceed our company goals and three metrics.Complete all required brand specific trainingComplete all required Vision University trainingComplete all required health and safety trainingAdhere to all Vision Hospitality Group and property specific brand standardsPerform any other duties as requested by management to aid in better operation of the hotel and service to the guestsProvide personalized, friendly service to every guest and associateHave a minimum of one year of previous hotel experience. AGM or operations management experience is preferredDesire to operate a "best in class" hotelEnsure all associate practices comply with Vision Hospitality Group policy and procedures, specific brand standards and legal requirementsSet and implement an annual goals programMonitor performance, develop and guide associates in their respective career pathsSelect, train, and direct department managers and other associates as neededKeep associates well versed in all policies and procedures as pertain to Brand Standards and Vision Hospitality StandardsDevelop annual operating and capital budgetsComply with all Vision corporate accounting proceduresLead and actively participate in the hotel's Sales & Marketing effortAssist in developing annual Marketing plansDeliver exceptional guest service results measured through guest satisfaction scoring and social media sites such as Trip AdvisorInspect property on a regular basis and implement action plans regarding upgrading and/or maintaining the safety, comfort, and cleanliness of the hotelHave excellent communication, leadership, problem solving, and interpersonal skillsNecessary Skills:Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, associate issues, etc.Must be responsible for safety and security of guests, fellow associates, and hotel assetsHave knowledge of fire alarm system and evacuation proceduresHave dependable transportation availableAble to communicate effectively in writing, verbally, and in personAble to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidaysIs organized, honest, work well with others, and have an outgoing personalityMaintain a clean and attractive work area, uniform, and personHas the highest degree of integrity and is humble, living by the Golden RuleAble to work with people from diverse cultures and backgroundsValues of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 poundsCan stand/walk on feet for 8 hours and work in a restrictive space/environmentMust have eyesight enabling vision both near and farMust be comfortable using a step stool or ladderMust be able to use/lift arms for up to 8 hoursMust be able to handle heat and stressHave finger dexterity for operating equipmentMust speak in a clear, understandable voice, hear at a basic level, and understand EnglishMust be able to writeVision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.