Community Services Representative II (Mental Health Promoter)

Salary : $43,257.55 - $54,022.59 AnnuallyLocation : City of Pasadena, CAJob Type: Limited TermJob Number: 25-025Department: Public HealthDivision: Social & Mental HealthOpening Date: 08/01/2024Closing Date: ContinuousThe City of Pasadena Public Health Department is currently seeking an enthusiastic and skilled Community Services Representative II in the Social and Mental Health Division's United Mental Health Promoter program. This position will conduct field outreach and engagement activities for people experiencing homelessness, provide referrals/linkages to a variety of critical services through internal programs or community partners, and provide education to community members, partners, and City staff. IDEAL CANDIDATEThe ideal candidate is enthusiastic and passionate about working with the unhoused population and is knowledgeable about the various programs, systems, and services available in the community for people experiencing homelessness. The ideal candidate is also proactive, eager to learn, and able to apply both experience and learned skills to advance program goals and initiatives. ABOUT THE DEPARTMENTFor over 130 years, the has been responsible for helping protect, maintain, and improve the health of the Pasadena community. The City of Pasadena is one of only three cities in the State of California that maintains its own independent local health jurisdiction with responsibility for a wide variety of services that support the three core functions of assessment, policy development, and assurance. This is a limited-term, grant-funded position with funding through June 30, 2026. Many Public Health positions are funded through external grants with various time durations. We are excited about serving our community, and we hope you are too. Join our team and grow with us!This recruitment is open until filled, with a first review of applications scheduled for August 15, 2024. Apply now!Essential Functions The major responsibilities of this position are listed below. For more detailed information, please review the Conduct field-based outreach and engagement activities to people experiencing homelessness in the community.In partnership with other members of the team, as well as other Social and Mental Health Division programs, assist participants in applying for and obtaining identification, public benefits, and services.Participate in health fairs, community events, and other outreach opportunities.Provide individual support and advocacy, including scheduling appointments on behalf of participants, accompanying participants to various appointments and completing linkage and referrals to housing, medical/dental/mental health/substance use treatment, case management, and other supportive services.Track referrals/linkages to ensure warm handoff and that participants remain engaged in services.Enter and maintain program participant and activity data.Provide community advocacy, including facilitating groups and trainings around community resiliency, mental health, and other related topics.Prepare and present written and oral reports to a variety of audiences, including people experiencing homelessness, community partners, and City staff.Establish and maintain cooperative and effective working relationships with staff, neighborhood and community groups, and service-providing agencies.Participate in efforts to develop skills and knowledge of residents, organizations, and businesses to reduce stigma around homelessness and mental health concerns.Assist with communication and public information efforts, such as social media content, flyers, and resource guides.Qualification Guidelines COMPETENCIESThe following list represents the core competencies needed for success in this position.Adaptability - Responding positively to change and modifying behavior as the situation requiresInforming - Proactively obtaining and sharing informationPresentation Skill - Formally delivering information to groups Customer Focus - Attending to the needs and expectations of customersRelationship Building - Establishing rapport and maintaining mutually productive relationshipsOral Communication - Engaging effectively in dialogueTeamwork - Collaborating with others to achieve shared goalsEDUCATION AND EXPERIENCE Graduation from high school or GED equivalent and at least two years of experience providing community service, and knowledge of the local Pasadena community and resources; or an equivalent combination of training and experience.PREFERRED QUALIFICATIONSRecent experience in providing outreach and linkage services for people experiencing homelessness highly desirable.Bilingual in American Sign Language, Armenian, Chinese Mandarin, Korean, or Spanish is highly desirable.*Preferred qualifications will be factored into the initial screening. SELECTION PROCESSThe selection process may consist of a training and experience evaluation, panel interview, and department-level interviews. VACANCY INFORMATIONThere are currently six (6) full-time, limited-term vacancies in the Public Health Department. The resulting eligibility list from this recruitment may be used to fill this vacancy and similar vacancies in the future. Candidates selected for this position are subject to a one-year probationary work period.Special Requirements Must possess a valid California Class C driver's license and comply with the City's Motor Vehicle Safety Policy during the course of employment. Must be available to work occasional evenings and weekendsEffective January 1, 2013, new members to CalPERS or an agency with CALPERS' reciprocity or who have more than a six month break in service between employment in a CalPERS (or reciprocal) agency will be subject to the provisions of the Public Employees' Pension Reform Act of 2013 (PEPRA) and will receive the 2% @ 62 benefit formula.Employees who are current members of CalPERS or an agency with CalPERS' reciprocity, or who have less than a six month break in service between employment in a CalPERS (or reciprocal) agency and employment with the City will be enrolled in the 2.5% @ 55 benefit formula.All employees are required to pay the full employee contribution to CalPERS.Click link below to review the City's excellent benefits package 01 To further assist us with reviewing your qualifications, please answer the following questions. Please complete all sections of this form truthfully and completely. Your responses will be validated if you are considered one of the most qualified applicants. Please enter your initials to reflect that you have read and understand this statement: 02 Please note: A resume may NOT be submitted in lieu of a completed employment application, and a "see resume" response is not acceptable. You may attach a copy of your resume, but your employment history and other qualifications will only be considered from your application. Check the "yes" box to acknowledge this. 03 What is your highest level of education achieved? High school diploma or GED Some college Associate's degree Bachelor's degree Master's degree or advanced degree 04 What best describes your years of community service experience providing information/making presentations to the target population/community and performing tasks related to the program? No experience Less than 2 years of experience 2-3 years of experience 3 or more years of experience 05 Please briefly describe your community service experience providing information/making presentations to the target population/community and performing tasks related to the program. If none, please respond "N/A". 06 Are you available to work occasional weekends and evenings? Yes No 07 Are you bilingual? Yes No 08 If yes to question #7, please select the language below. If no, please skip to question #9: American Sign Language (ASL) Armenian Chinese Mandarin Korean Spanish 09 Do you have recent experience in working with individuals with mental health challenges? Yes No 10 If you answered yes to question #9, please describe your experience. If none, please put N/A. 11 Do you have recent experience in providing outreach and linkage services for people experiencing mental health challenges? Yes No 12 If you answered yes to question #11, please describe your experience. If none, please put N/A. 13 Do you have recent experience in providing outreach and linkage services for people experiencing homelessness? Yes No 14 If you answered yes to question #13, please describe your experience. If none, please put N/A. Required Question