Ramp Agent - Canton, OH

Location:

Canton, OH

Employment Type:

Part Time

General Purpose of Job:

The Ground Operations Agent is responsible for the handling of customer luggage, including loading and unloading baggage on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment, meet arriving flights and service departing flights, assist customers with special needs, assist customer service agents, as needed, and any other assigned duties. Duties:

The ideal candidate must be highly motivated with a positive and friendly attitude while providing excellent customer service to all of our customers

Ensures FAA, Airline, and airport regulations are followed

Enforces safety/security measures and protects sensitive zones

Assists Customers with special needs, i.e., Customers who need assistance in boarding

Loading and uploading baggage on and off the aircraft

Transport cargo between terminals and aircraft

Operate ground equipment, including tugs and belt loaders

Marshalling Aircraft and equipment

Physical handling of freight and company material

Clean and service cabin interiors, including cockpit, lavatories, and draining when needed

Use safety-related equipment and provide de-icing service to aircraft when needed

Mentors less experience employees

Prioritizes tasks for the safe and timely arrivals and departures of aircraft during assigned shifts

Makes timely decisions to support efficient and safe operations when unexpected changes in aircraft schedules occur

Other duties as assigned by the base supervisor

Qualifications:

Excellent communication skills

Ability to push/pull/lift 50 lbs. for extended periods of time

Ability to read and write English; bilingual skills a plus

Ability to work efficiently under time constraints

Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays

Must be 18 years or older

High School diploma or GED equivalent

Must have authorization to work in the U.S.

Must have valid Driver's license

Must be willing to work outside in all types of weather and elevated noise levels within the airport environment

Competency/Behavioral Requirements:

Be pleasant with others on the job and display a good-natured, cooperative attitude

Be reliable, responsible, and dependable, and fulfill obligations

Strong attention to detail

Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations

Accept criticism and deal calmly and effectively with high-stress situations be open to change (positive or negative) and to considerable variety in the workplace

Willingness to take on responsibilities and challenges

Be sensitive to others' needs and feelings and be understanding and helpful on the job

Physical Demands:

Must be able to carry 50-pound suitcase from the floor to 18 inches and carry 50-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position. Work Environment:

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered. EEO/AA

Must possess a valid driver's license and pass background screening and airport screening