HealthNet Inc
Executive Director Service Line - Behavorial Health
HealthNet Inc, Indianapolis, Indiana, us, 46262
This position is responsible for developing and supporting robust strategies that will ensure the successful operation of the service line. This role interfaces with senior leadership, Providers, and front-line team members, executes organizational development strategy, and drives change initiatives across the service line in order to optimize organizational potential and achieve strategic and operational objectives. This position reports to the Chief Medical Officer.
Leadership
Must have the ability, desire, and experience required to assume additional responsibility beyond the Executive Director role.Leads, in partnership with Providers and clinical leaders, achievement of all business, quality, safety, and satisfaction measures associated with the service line.Personnel Management
Facilitates and supports a continuous employee feedback process to enhance work processes.Fairly interprets and applies personnel policies and procedures.May or may not have direct reports, depending on the needs of that specific Service Line.Accreditation
Identifies and supports the resolution of risk that would jeopardize accreditations, and therefore profitability and reputation.Financial
Ensures optimal utilization of resources and quality while reducing cost.Develops and supervises systems to track the operational and financial effectiveness of the service line.Works collaboratively to continually identify areas for improvement.Strategic Planning
Facilitates development, implementation, and annual review of the Service Line Strategic Plan.Maintains a comprehensive strategic planning database.Monitors the market position of the service line and identifies strategies to maintain or increase market share.Monitors and communicates effectiveness of the service line's strategic initiatives.Communication
Develops and maintains a communication system which assures effective flow of information.Quality
Sets direction and policy to ensure service line quality outcomes for all publicly reported data, national registries, and corporate scorecards.Ensures cultural focus on quality outcomes. Accountable for system design and review.Safety
Promotes a just culture of employee/patient safety. Accountable for service line reviews/process redesign to ensure safe outcomes and prevention of mistakes.Customer Service
Ensures that appropriate systems are in place to provide safe, efficient, and customer-oriented service to all internal and external customers.Communicates patient satisfaction scores to all service line leaders and establishes policy and programs to drive improvements in scores to meet / exceed health system expectations.People Excellence
Models a culture of people excellence. Models and expects all management to engage the workforce in a way that fosters mutual trust, respect, care and concern.Develops and supports policy that ensures talent development (recruitment, retention, and staff learning and development, satisfaction, and well-being).Fosters a culture of valuing staff by 1) demonstrating commitment to staff success; 2) providing recognition beyond regular pay; 3) offering development and progression; 4) sharing knowledge to better serve customers and meet strategic objectives; 5) creating an environment that encourages risk taking and innovation; and 6) creating a supportive environment for a diverse workforce. Retention rates and employee opinion survey results meet (or are moving toward) preeminent status.Program Development
Responsible for identifying new as well as enhancing existing opportunities for revenue and business development.Reviews and analyzes service line data to improve and expand services.Supervises the development of long-term relationships with other HealthNet Service Lines and Departments in the advancement of the Service Line.Works closely with payors to ensure arrangement of reimbursement.Connect to Promise
Demonstrates a commitment to HealthNet's mission, vision, and values by exhibiting behaviors and delivering results that align with the strategic direction of the organization.Continuously provides the best individualized care and service to patients, customers, colleagues, business partners, and the communities we serve.Apply a minimum of one health literacy method when communicating with patients/clients.HIPAA
Always maintains the confidentiality of any patient or employee medical, financial, or other personal information, records, and data to which there is access.Views, uses, or discloses such information only for reasons necessary to perform duties.Responsible to challenge unauthorized individuals from viewing such confidential patient or employee information or accessing restricted areas.Diversity & Inclusion
We commit
to fostering a diverse, inclusive, and equitable work environment, where all employees, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feels valued and respected.We take
a nondiscriminatory approach and provides equal opportunity for employment and advancement in respective departments, programs, and worksites.We strive
to respect and value diverse life experiences and heritages and ensures that all voices are valued and heard.We pledge
to modeling diversity and inclusion and to maintaining an inclusive environment with equitable treatment for all.Who is HealthNet?
https://www.indyhealthnet.org/
HealthNet is a nonprofit 501 (c) (3) organization of community-based health centers located in Indianapolis and Bloomington, IN Since 1968, HealthNet has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. HealthNet annually provides affordable health care to more than 61,000 individuals through its network of 9 primary care health centers 5 dental clinics, 9 school-based clinics, a mobile health unit, and additional support services. HealthNet's mission is to improve lives with compassionate health care and support services, regardless of ability to pay.
Requirements
The preceding essential function statements are not intended to be an exhaustive list of tasks and functions for this position. Job descriptions provide a representative summary of the major duties and responsibilities performed by incumbents. Other tasks and functions may be assigned as needed to fulfill the mission of the organization.
QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES
Currently not sponsoring for work visa.Required to be a Psychologist or Board Certified Physician or Nurse Practitioner, or Therapist licensed in the State Of Indiana.Preferred 5 years of experience working in the Behavioral Health Field.Preferred experience in service line management.Requires ability to develop and implement marketing and outreach plans.Requires flexible work schedule.Requires ability to negotiate financial deals and contracts with other organizations.Requires travel between HealthNet Health Centers.Requires knowledge of Quality Improvement processes and ability to lead quality improvement initiatives.Requires knowledge of state and national regulatory agency guidelines.Requires the ability to plan and manage the utilization of resources.Requires the ability to facilitate and lead work groups.Requires ability to apply the organization personnel policies and procedures.Requires knowledge of state and federal laws relative to assigned area.Requires effective written and verbal communication skills.Requires ability to communicate sensitive issues with all levels of employees/management.Requires strong customer service skills.Requires the ability to promote teamwork and build effective relationships.Requires the ability to take initiative and meet objectives.Requires a high level of interpersonal, problem-solving and analytical skills.Requires demonstrated proficiency dealing with organizational complexity.Requires demonstrated leadership skills (inspiring; problem solving; marketing ideas; negotiating; communicating across multiple organizations; executing.Requires experience managing multiple complex projects involving multiple customers.Requires ability to do effective public speakingRequires experience preparing and adhering to Service Level Agreements with stakeholders/customers.Requires ability to manage matrix reporting relationships.Physical Requirement:
Prolonged periods of sitting at a desk and working on a computer.Able to be involved in degrees of prolonged standing, walking, sitting, bending, squatting, and stooping; as well as abilities of repeated bending, stooping, and squatting.Able to lift, push, and/or pull equipment, light to moderately heavy weight up to 20-30 pounds is a necessary function of this position.Able to perform duties during periods of varied and/or prolonged work hours.Will be exposed to all patient elements.Must be able to read, write, hear, and communicate effectively in the English language by both orally and written.
EQUAL EMPLOYMENT OPPORTUNITY: HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.
Leadership
Must have the ability, desire, and experience required to assume additional responsibility beyond the Executive Director role.Leads, in partnership with Providers and clinical leaders, achievement of all business, quality, safety, and satisfaction measures associated with the service line.Personnel Management
Facilitates and supports a continuous employee feedback process to enhance work processes.Fairly interprets and applies personnel policies and procedures.May or may not have direct reports, depending on the needs of that specific Service Line.Accreditation
Identifies and supports the resolution of risk that would jeopardize accreditations, and therefore profitability and reputation.Financial
Ensures optimal utilization of resources and quality while reducing cost.Develops and supervises systems to track the operational and financial effectiveness of the service line.Works collaboratively to continually identify areas for improvement.Strategic Planning
Facilitates development, implementation, and annual review of the Service Line Strategic Plan.Maintains a comprehensive strategic planning database.Monitors the market position of the service line and identifies strategies to maintain or increase market share.Monitors and communicates effectiveness of the service line's strategic initiatives.Communication
Develops and maintains a communication system which assures effective flow of information.Quality
Sets direction and policy to ensure service line quality outcomes for all publicly reported data, national registries, and corporate scorecards.Ensures cultural focus on quality outcomes. Accountable for system design and review.Safety
Promotes a just culture of employee/patient safety. Accountable for service line reviews/process redesign to ensure safe outcomes and prevention of mistakes.Customer Service
Ensures that appropriate systems are in place to provide safe, efficient, and customer-oriented service to all internal and external customers.Communicates patient satisfaction scores to all service line leaders and establishes policy and programs to drive improvements in scores to meet / exceed health system expectations.People Excellence
Models a culture of people excellence. Models and expects all management to engage the workforce in a way that fosters mutual trust, respect, care and concern.Develops and supports policy that ensures talent development (recruitment, retention, and staff learning and development, satisfaction, and well-being).Fosters a culture of valuing staff by 1) demonstrating commitment to staff success; 2) providing recognition beyond regular pay; 3) offering development and progression; 4) sharing knowledge to better serve customers and meet strategic objectives; 5) creating an environment that encourages risk taking and innovation; and 6) creating a supportive environment for a diverse workforce. Retention rates and employee opinion survey results meet (or are moving toward) preeminent status.Program Development
Responsible for identifying new as well as enhancing existing opportunities for revenue and business development.Reviews and analyzes service line data to improve and expand services.Supervises the development of long-term relationships with other HealthNet Service Lines and Departments in the advancement of the Service Line.Works closely with payors to ensure arrangement of reimbursement.Connect to Promise
Demonstrates a commitment to HealthNet's mission, vision, and values by exhibiting behaviors and delivering results that align with the strategic direction of the organization.Continuously provides the best individualized care and service to patients, customers, colleagues, business partners, and the communities we serve.Apply a minimum of one health literacy method when communicating with patients/clients.HIPAA
Always maintains the confidentiality of any patient or employee medical, financial, or other personal information, records, and data to which there is access.Views, uses, or discloses such information only for reasons necessary to perform duties.Responsible to challenge unauthorized individuals from viewing such confidential patient or employee information or accessing restricted areas.Diversity & Inclusion
We commit
to fostering a diverse, inclusive, and equitable work environment, where all employees, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feels valued and respected.We take
a nondiscriminatory approach and provides equal opportunity for employment and advancement in respective departments, programs, and worksites.We strive
to respect and value diverse life experiences and heritages and ensures that all voices are valued and heard.We pledge
to modeling diversity and inclusion and to maintaining an inclusive environment with equitable treatment for all.Who is HealthNet?
https://www.indyhealthnet.org/
HealthNet is a nonprofit 501 (c) (3) organization of community-based health centers located in Indianapolis and Bloomington, IN Since 1968, HealthNet has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. HealthNet annually provides affordable health care to more than 61,000 individuals through its network of 9 primary care health centers 5 dental clinics, 9 school-based clinics, a mobile health unit, and additional support services. HealthNet's mission is to improve lives with compassionate health care and support services, regardless of ability to pay.
Requirements
The preceding essential function statements are not intended to be an exhaustive list of tasks and functions for this position. Job descriptions provide a representative summary of the major duties and responsibilities performed by incumbents. Other tasks and functions may be assigned as needed to fulfill the mission of the organization.
QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES
Currently not sponsoring for work visa.Required to be a Psychologist or Board Certified Physician or Nurse Practitioner, or Therapist licensed in the State Of Indiana.Preferred 5 years of experience working in the Behavioral Health Field.Preferred experience in service line management.Requires ability to develop and implement marketing and outreach plans.Requires flexible work schedule.Requires ability to negotiate financial deals and contracts with other organizations.Requires travel between HealthNet Health Centers.Requires knowledge of Quality Improvement processes and ability to lead quality improvement initiatives.Requires knowledge of state and national regulatory agency guidelines.Requires the ability to plan and manage the utilization of resources.Requires the ability to facilitate and lead work groups.Requires ability to apply the organization personnel policies and procedures.Requires knowledge of state and federal laws relative to assigned area.Requires effective written and verbal communication skills.Requires ability to communicate sensitive issues with all levels of employees/management.Requires strong customer service skills.Requires the ability to promote teamwork and build effective relationships.Requires the ability to take initiative and meet objectives.Requires a high level of interpersonal, problem-solving and analytical skills.Requires demonstrated proficiency dealing with organizational complexity.Requires demonstrated leadership skills (inspiring; problem solving; marketing ideas; negotiating; communicating across multiple organizations; executing.Requires experience managing multiple complex projects involving multiple customers.Requires ability to do effective public speakingRequires experience preparing and adhering to Service Level Agreements with stakeholders/customers.Requires ability to manage matrix reporting relationships.Physical Requirement:
Prolonged periods of sitting at a desk and working on a computer.Able to be involved in degrees of prolonged standing, walking, sitting, bending, squatting, and stooping; as well as abilities of repeated bending, stooping, and squatting.Able to lift, push, and/or pull equipment, light to moderately heavy weight up to 20-30 pounds is a necessary function of this position.Able to perform duties during periods of varied and/or prolonged work hours.Will be exposed to all patient elements.Must be able to read, write, hear, and communicate effectively in the English language by both orally and written.
EQUAL EMPLOYMENT OPPORTUNITY: HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.