Ent Credit Union
Consumer Credit Card Portfolio Manager II Or III
Ent Credit Union, Colorado Springs, Colorado, United States, 80509
Company Description
Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.
Job Description
The Consumer Credit Card Portfolio Manager II is responsible for driving growth and engagement in Ent's consumer credit card portfolio. This role focuses on portfolio lifecycle management, business growth, retention, win-back programs, and data analytics to ensure the portfolio's health and profitability. The Portfolio Manager will collaborate with various teams to optimize portfolio performance and enhance member experience.
Essential Functions Portfolio Growth and Life Cycle Management: Drive Growth: Develop strategies to increase spending, balances, and revenue for all consumer credit card products. Track Performance: Define KPIs, monitor portfolio performance, and create dashboards for senior leadership. Analyze Portfolio: Conduct regular performance analyses to identify profitable products and segments. Identify Growth Opportunities: Find and target untapped growth segments to boost engagement. Lead Initiatives: Champion product portfolio opportunities, develop business cases, and secure senior leadership support. Report Tracking: Create business tracking reports for sales and member segments to meet targets. Win-Back Programs and Retention Management Manage Retention: Oversee and develop proactive and reactive retention and win-back programs. Outbound Strategy: Create strategies for outbound telemarketing to promote cross-sell opportunities such as balance transfers and credit limit increases. Analyze and Improve: Conduct analyses and gather feedback to enhance channel effectiveness. Train Teams: Collaborate with contact center and training teams to develop and refine telemarketing processes, training, and scripts. Portfolio Monitoring and Data Analytics Competitor Analysis: Regularly analyze competitors and develop new products and services to boost interest and revenue. Performance Reporting: Provide reports on campaign performance and overall product health. A/B Testing: Evaluate marketing offers and features through A/B testing to determine effectiveness. Data Analysis: Extract and analyze data, and communicate findings and insights effectively. Manage Portfolio Governance Oversee Governance: Manage day-to-day and monthly portfolio governance, including budget, estimates, audit compliance, and record-keeping. Performance Reviews: Deliver monthly business performance reviews and develop the review process. Build Relationships: Develop partnerships with key stakeholders to drive product initiatives and improve member experience. Drive Change: Identify and implement opportunities for improving processes and performance, securing suppo Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Qualifications
Minimum Formal Qualifications for this Position Bachelor's Degree Business, Finance, Accounting, or related field. 5+ years of financial services experience to include: 2+ years of data analytics and governance experience. 1+ years of credit card experience Minimum Formal Qualifications for this Position Bachelor's Degree Business, Finance, Accounting, or related field. 8+ years of financial services experience to include: 4+ years of data analytics and g vernance experience. 2+ years of credit card experience
Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experien
Technical or Specialized Knowledge/Skills: Experience owning and managing a credit card P&L, including analytics skills. Knowledge of credit card processing tools and procedures. Flexible and collaborative approach to problem solving and ideation. Knowledge of product development and growth. Superior communication skills, written and verbal. Project management skills. Knowledge of card networks, remittance processing, card fraud mitigation. Knowledge of Reg E, Reg Z, Reg J compliance. Certifications Required: None Environmental, Physical and Psychological Requirements Standing - Occasionally Walking - Occasionally Sitting - Frequently Lifting - Rarely (40 Lbs) Carrying - Rarely Pushing - Rarely Pulling - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely
Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.
Job Description
The Consumer Credit Card Portfolio Manager II is responsible for driving growth and engagement in Ent's consumer credit card portfolio. This role focuses on portfolio lifecycle management, business growth, retention, win-back programs, and data analytics to ensure the portfolio's health and profitability. The Portfolio Manager will collaborate with various teams to optimize portfolio performance and enhance member experience.
Essential Functions Portfolio Growth and Life Cycle Management: Drive Growth: Develop strategies to increase spending, balances, and revenue for all consumer credit card products. Track Performance: Define KPIs, monitor portfolio performance, and create dashboards for senior leadership. Analyze Portfolio: Conduct regular performance analyses to identify profitable products and segments. Identify Growth Opportunities: Find and target untapped growth segments to boost engagement. Lead Initiatives: Champion product portfolio opportunities, develop business cases, and secure senior leadership support. Report Tracking: Create business tracking reports for sales and member segments to meet targets. Win-Back Programs and Retention Management Manage Retention: Oversee and develop proactive and reactive retention and win-back programs. Outbound Strategy: Create strategies for outbound telemarketing to promote cross-sell opportunities such as balance transfers and credit limit increases. Analyze and Improve: Conduct analyses and gather feedback to enhance channel effectiveness. Train Teams: Collaborate with contact center and training teams to develop and refine telemarketing processes, training, and scripts. Portfolio Monitoring and Data Analytics Competitor Analysis: Regularly analyze competitors and develop new products and services to boost interest and revenue. Performance Reporting: Provide reports on campaign performance and overall product health. A/B Testing: Evaluate marketing offers and features through A/B testing to determine effectiveness. Data Analysis: Extract and analyze data, and communicate findings and insights effectively. Manage Portfolio Governance Oversee Governance: Manage day-to-day and monthly portfolio governance, including budget, estimates, audit compliance, and record-keeping. Performance Reviews: Deliver monthly business performance reviews and develop the review process. Build Relationships: Develop partnerships with key stakeholders to drive product initiatives and improve member experience. Drive Change: Identify and implement opportunities for improving processes and performance, securing suppo Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Qualifications
Minimum Formal Qualifications for this Position Bachelor's Degree Business, Finance, Accounting, or related field. 5+ years of financial services experience to include: 2+ years of data analytics and governance experience. 1+ years of credit card experience Minimum Formal Qualifications for this Position Bachelor's Degree Business, Finance, Accounting, or related field. 8+ years of financial services experience to include: 4+ years of data analytics and g vernance experience. 2+ years of credit card experience
Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experien
Technical or Specialized Knowledge/Skills: Experience owning and managing a credit card P&L, including analytics skills. Knowledge of credit card processing tools and procedures. Flexible and collaborative approach to problem solving and ideation. Knowledge of product development and growth. Superior communication skills, written and verbal. Project management skills. Knowledge of card networks, remittance processing, card fraud mitigation. Knowledge of Reg E, Reg Z, Reg J compliance. Certifications Required: None Environmental, Physical and Psychological Requirements Standing - Occasionally Walking - Occasionally Sitting - Frequently Lifting - Rarely (40 Lbs) Carrying - Rarely Pushing - Rarely Pulling - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely