Dufry
SVP Operations
Dufry, Bethesda, Maryland, us, 20811
Purpose
:
The Senior Vice President, Operations role is responsible for executing the Chief Operating Officer's leadership vision for the company within one of the defined geographical regions in North America. The VPO drives Duty Paid Retail and Restaurant excellence through intermediate leaders at all levels, employing exceptional relationships with our landlords and business partners, and industry-leading engagement.
Essential Functions:In conjunction with the COO and peer SVPs, participates in the establishment of priorities, goals, and strategies to execute the COO's leadership vision for the company, and creates an in-depth understanding of that vision for all leaders across the regionCreates understanding, acceptance, and adoption of established, enterprise-wide key performance indicators, and ensures broad understanding of actions and behaviors that drive positive KPI results among area and branch leadersEnsures financial operating objectives, profit margins are maintained, and revenue is maximized; monitors financial and operational information within the region, questions subordinate managers about operational challenges, listens to concerns and issues, and coaches for resolution and resultsLeads a diverse, inclusive, high performing senior operations leadership team that focuses on people, growth, and operational excellenceDevelops knowledge base of individual managers and staff within the region to ensure an authentic culture of coaching, engagement, empathy, trust, and mutual respectEngages, educates, leads, recognizes, and manages subordinate leaders to create an environment of cascading associate engagement at all levels within the region; creates mentorship opportunities for less experienced leadersEstablishes and maximizes working relationships with landlords within the region to ensure ongoing performance feedback and issue resolutionConsults with peer SVPs and VPOs on operational issues and problems, creates connections between leaders to find best practice solutionsAdvises and consults with EDOs, senior level GMs and SDOs to ensure all Landlord, ACDBE and other JV partner, corporate staff, and brand relationships are maximized in order to further the company's business interestsMonitors business intelligence for operational trends, determines most effective intervention path, coaches for performance, and sets-up opportunities for successDevelops and uses their personal understanding of the industry, its unique trends and challenges, and external influences that will affect Retail and F&B business outcomes to anticipate and proactively prepare for opportunities and challenges within the regionReporting Relationships:
The SVP Operations reports to the EVP, F&B Operations or EVP Retail OperationsThe SVP Operations is directly supported by a regional staff (Field Finance, People & Culture, etc.) and directly supervises approximately 10 - 13 individual SDOs over large, core branches and VPOs over sub-regions of smaller branchesThis position is responsible for up to approximately 10,000 associates and ~$900 million in annual revenue at full capacityMajor Interdependencies: Development. Category Management/Commercial, Restaurant Concepts, Culinary, Design & Construction, Marketing & Communications, Supply Chain, Operations Finance, People & Culture, Development, Legal
Minimum Qualifications, Knowledge, Skills, and Work Environment
:
Education and Experience: The combination of education and professional experience must exceed 15 years:
In a leadership role: Requires 10 years of experience leading a senior level team of operations professionals engaged in developing and executing operations programsIn a technical role: Requires 10 years of experience engaged in developing and delivering business operations programs
A bachelor's degree in a program related to the functional area can count for 3 of the ten-year requirementAn MBA or a master's level degree in a program related to the functional area can count for an additional 2 years of the ten-year requirement
In the industry: 3-5 years of Retail, F&B and/or Hospitality experience
Specialized Training:
Knowledge of applicable state and federal regulations and statutes
Specialized Skillset/Competencies/Traits
Requires a demonstrated ability to effectively grow sales and operating profit, while continuously improving customer, team member, and landlord satisfactionRequires a successful track record of growing sales and operating profit, while continuously improving customer delight, associate engagement, and landlord satisfactionRequires a demonstrated successful track record managing highly visible relationships with both public and private clients and stakeholders (City Councils, Airport authorities, developers, landlords, DBEs, Unions, and joint venture partners)Proven ability to work effectively with landlords, DBEs, joint venture partners and similarly positioned stakeholdersHighly advanced business acumen and also has the strategic mindset required to understand the long-term implications of operations management decisions and to advance the organization's goalsDemonstrated history of anticipating and balancing the needs of the business with the needs of complex stakeholders, the employee population, and individual circumstancesDemonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goalsDemonstrated experience exhibiting a continuous improvement mindset with the ability to optimize work processes and achieve positive results
Location/Travel:
The SVP Operations is expected to reside within their assigned region to minimize travel time, distance, and expenseRequires ability to travel up to 70% of the time
Disclaimer:
All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.
Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
:
The Senior Vice President, Operations role is responsible for executing the Chief Operating Officer's leadership vision for the company within one of the defined geographical regions in North America. The VPO drives Duty Paid Retail and Restaurant excellence through intermediate leaders at all levels, employing exceptional relationships with our landlords and business partners, and industry-leading engagement.
Essential Functions:In conjunction with the COO and peer SVPs, participates in the establishment of priorities, goals, and strategies to execute the COO's leadership vision for the company, and creates an in-depth understanding of that vision for all leaders across the regionCreates understanding, acceptance, and adoption of established, enterprise-wide key performance indicators, and ensures broad understanding of actions and behaviors that drive positive KPI results among area and branch leadersEnsures financial operating objectives, profit margins are maintained, and revenue is maximized; monitors financial and operational information within the region, questions subordinate managers about operational challenges, listens to concerns and issues, and coaches for resolution and resultsLeads a diverse, inclusive, high performing senior operations leadership team that focuses on people, growth, and operational excellenceDevelops knowledge base of individual managers and staff within the region to ensure an authentic culture of coaching, engagement, empathy, trust, and mutual respectEngages, educates, leads, recognizes, and manages subordinate leaders to create an environment of cascading associate engagement at all levels within the region; creates mentorship opportunities for less experienced leadersEstablishes and maximizes working relationships with landlords within the region to ensure ongoing performance feedback and issue resolutionConsults with peer SVPs and VPOs on operational issues and problems, creates connections between leaders to find best practice solutionsAdvises and consults with EDOs, senior level GMs and SDOs to ensure all Landlord, ACDBE and other JV partner, corporate staff, and brand relationships are maximized in order to further the company's business interestsMonitors business intelligence for operational trends, determines most effective intervention path, coaches for performance, and sets-up opportunities for successDevelops and uses their personal understanding of the industry, its unique trends and challenges, and external influences that will affect Retail and F&B business outcomes to anticipate and proactively prepare for opportunities and challenges within the regionReporting Relationships:
The SVP Operations reports to the EVP, F&B Operations or EVP Retail OperationsThe SVP Operations is directly supported by a regional staff (Field Finance, People & Culture, etc.) and directly supervises approximately 10 - 13 individual SDOs over large, core branches and VPOs over sub-regions of smaller branchesThis position is responsible for up to approximately 10,000 associates and ~$900 million in annual revenue at full capacityMajor Interdependencies: Development. Category Management/Commercial, Restaurant Concepts, Culinary, Design & Construction, Marketing & Communications, Supply Chain, Operations Finance, People & Culture, Development, Legal
Minimum Qualifications, Knowledge, Skills, and Work Environment
:
Education and Experience: The combination of education and professional experience must exceed 15 years:
In a leadership role: Requires 10 years of experience leading a senior level team of operations professionals engaged in developing and executing operations programsIn a technical role: Requires 10 years of experience engaged in developing and delivering business operations programs
A bachelor's degree in a program related to the functional area can count for 3 of the ten-year requirementAn MBA or a master's level degree in a program related to the functional area can count for an additional 2 years of the ten-year requirement
In the industry: 3-5 years of Retail, F&B and/or Hospitality experience
Specialized Training:
Knowledge of applicable state and federal regulations and statutes
Specialized Skillset/Competencies/Traits
Requires a demonstrated ability to effectively grow sales and operating profit, while continuously improving customer, team member, and landlord satisfactionRequires a successful track record of growing sales and operating profit, while continuously improving customer delight, associate engagement, and landlord satisfactionRequires a demonstrated successful track record managing highly visible relationships with both public and private clients and stakeholders (City Councils, Airport authorities, developers, landlords, DBEs, Unions, and joint venture partners)Proven ability to work effectively with landlords, DBEs, joint venture partners and similarly positioned stakeholdersHighly advanced business acumen and also has the strategic mindset required to understand the long-term implications of operations management decisions and to advance the organization's goalsDemonstrated history of anticipating and balancing the needs of the business with the needs of complex stakeholders, the employee population, and individual circumstancesDemonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goalsDemonstrated experience exhibiting a continuous improvement mindset with the ability to optimize work processes and achieve positive results
Location/Travel:
The SVP Operations is expected to reside within their assigned region to minimize travel time, distance, and expenseRequires ability to travel up to 70% of the time
Disclaimer:
All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.
Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.