Crystal Stairs
Stage 1 - Program Assistant II
Crystal Stairs, Long Beach, California, us, 90899
Crystal Stairs, Inc.
Improving the Lives of Families through
Child Care Services, Research, and Advocacy
Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.
STAGE 1 - PROGRAM ASSISTANT II
Location: Long Beach, CA 90807- 100% Onsite
What We're Looking For:
We are looking for a Program Assistant II for our Stage 1 Department who will check eligibility of CalWorks parents. In this key role, you will serve as CalWORKs customer service liaison by assisting walk in clients. You will also be responsible for ensuring that provider and parent documents are accurate. In addition, you'll provide quality service to clients by providing. You will also maintain child care documents for clients, handle photocopying as needed and perform various other program duties as requested.RESPONSIBILITIES:
Create and maintain new parent or provider files, including filing required documentation.
Review and ensure proper documentation is provided.
Prepares forms, notices and correspondence regarding missing documentations, etc.
Enter client information on internal database
Make follow-up phone calls to providers regarding terminated parents
Set up appointments for new enrollments/re-certifications and/or follow up on rescheduled appointments and no-shows
Send letters to parents of documentation needed for re-certification
Maintain private agency waiting list by updating, editing and verifying info.
Check for qualifying need, residence of families and child care needs within our service area
Sort and distribute incoming mail
Perform other duties as assigned
EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:
High School graduate or equivalent, some college preferred
At least 2 years experience working with parents receiving subsidized child care or social support services preferred
Experience with MS Excel and Word, preferred
Requires excellent verbal and written communication skills.
Strong customer service skills
Strong organizational and administrative skills.
Ability to work flexible hours and overtime as needed to complete required tasks in a timely manner.
Ability to handle sensitive and confidential issues/matters
Ability to work variable days and hours and site locations as needed for special projects
Excellent work ethic, including attendance and punctuality
Total Package of Benefits
Medical/ Dental/ Vision - 95% Covered by empolyer
401k Matching Options
Flex Spending
Pre-paid Legal Services
Sick and Vacation Time
Paid Holidays and Winter Break
Opportunity for Growth and Development
Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM
Qualified applicants with arrest or conviction records will be considered for Employment in accordance
with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.For more information about Crystal Stairs, please visit our website at:
www.crystalstairs.org
Improving the Lives of Families through
Child Care Services, Research, and Advocacy
Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.
STAGE 1 - PROGRAM ASSISTANT II
Location: Long Beach, CA 90807- 100% Onsite
What We're Looking For:
We are looking for a Program Assistant II for our Stage 1 Department who will check eligibility of CalWorks parents. In this key role, you will serve as CalWORKs customer service liaison by assisting walk in clients. You will also be responsible for ensuring that provider and parent documents are accurate. In addition, you'll provide quality service to clients by providing. You will also maintain child care documents for clients, handle photocopying as needed and perform various other program duties as requested.RESPONSIBILITIES:
Create and maintain new parent or provider files, including filing required documentation.
Review and ensure proper documentation is provided.
Prepares forms, notices and correspondence regarding missing documentations, etc.
Enter client information on internal database
Make follow-up phone calls to providers regarding terminated parents
Set up appointments for new enrollments/re-certifications and/or follow up on rescheduled appointments and no-shows
Send letters to parents of documentation needed for re-certification
Maintain private agency waiting list by updating, editing and verifying info.
Check for qualifying need, residence of families and child care needs within our service area
Sort and distribute incoming mail
Perform other duties as assigned
EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:
High School graduate or equivalent, some college preferred
At least 2 years experience working with parents receiving subsidized child care or social support services preferred
Experience with MS Excel and Word, preferred
Requires excellent verbal and written communication skills.
Strong customer service skills
Strong organizational and administrative skills.
Ability to work flexible hours and overtime as needed to complete required tasks in a timely manner.
Ability to handle sensitive and confidential issues/matters
Ability to work variable days and hours and site locations as needed for special projects
Excellent work ethic, including attendance and punctuality
Total Package of Benefits
Medical/ Dental/ Vision - 95% Covered by empolyer
401k Matching Options
Flex Spending
Pre-paid Legal Services
Sick and Vacation Time
Paid Holidays and Winter Break
Opportunity for Growth and Development
Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM
Qualified applicants with arrest or conviction records will be considered for Employment in accordance
with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.For more information about Crystal Stairs, please visit our website at:
www.crystalstairs.org