Tesla
Sr. Regional Service Manager
Tesla, New York, New York, us, 10261
As a Tesla Regional Service Manager, you will lead our service teams by fostering team development, overseeing day-to-day operations, and ensuring Tesla Service is well-prepared to exceed customer expectations. We are seeking a leader determined to revolutionize the service experience at Tesla and be part of an unprecedented chapter in automotive history. In this dynamic role, you will drive critical regional business programs, tackle complex challenges, and establish ambitious targets in alignment with Tesla's strategic vision. This role reports directly to our Director of Sales and Service. Given our rapid growth, your role will entail setting and achieving challenging objectives to transform automotive transportation. This opportunity empowers you to think innovatively and deliver exceptional results.
Responsibilities
Achieve monthly and quarterly goals, ensuring excellence in customer service, team management, operations, and financial performanceExceed customer expectations by actively engaging with existing and new customers, monitoring service trends, and implementing continuous improvementsReinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition and employee retentionDrive operational excellence by understanding and improving all aspects of service center performance and championing safety and efficiencyManage finances, understand business metrics, and lead daily operations to achieve specific goals in quality, productivity, cost, and revenueAct in the best interest of Tesla, demonstrating sound judgment, passion for the mission, and fostering a customer-focused cultureDevelop technical acumen, acquire knowledge of all Tesla products, service systems, processes, and proceduresRequirements
Bachelor's degree or equivalent professional experienceAbility to travel up to 75%Prior leadership experience in a service-focused industry; automotive expertise is not requiredExperience leading teams of 100+ across large geography, preferredProven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilitiesExperience running complex processes using Lean or other techniquesValid driver's license requiredCompensation and BenefitsBenefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programExpected Compensation
Supervisor Service - $103,124 - $147,000/annual salaryAssociate Mgr Service, Auto - $104,000 - $156,000/annual salaryMgr Service - $120,000 - $180,000/annual salarySr Mgr Service - $144,000 - $216,000/annual salary+ cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Responsibilities
Achieve monthly and quarterly goals, ensuring excellence in customer service, team management, operations, and financial performanceExceed customer expectations by actively engaging with existing and new customers, monitoring service trends, and implementing continuous improvementsReinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition and employee retentionDrive operational excellence by understanding and improving all aspects of service center performance and championing safety and efficiencyManage finances, understand business metrics, and lead daily operations to achieve specific goals in quality, productivity, cost, and revenueAct in the best interest of Tesla, demonstrating sound judgment, passion for the mission, and fostering a customer-focused cultureDevelop technical acumen, acquire knowledge of all Tesla products, service systems, processes, and proceduresRequirements
Bachelor's degree or equivalent professional experienceAbility to travel up to 75%Prior leadership experience in a service-focused industry; automotive expertise is not requiredExperience leading teams of 100+ across large geography, preferredProven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilitiesExperience running complex processes using Lean or other techniquesValid driver's license requiredCompensation and BenefitsBenefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programExpected Compensation
Supervisor Service - $103,124 - $147,000/annual salaryAssociate Mgr Service, Auto - $104,000 - $156,000/annual salaryMgr Service - $120,000 - $180,000/annual salarySr Mgr Service - $144,000 - $216,000/annual salary+ cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.