Robotics Engineer: System and Applications

SummaryHeadquartered in sunny Los Angeles, GrayMatter Robotics is a well-capitalized AI robotics startup serving the manufacturing industry. We empower shop floor workers with our smart robots that assist with tedious and ergonomically challenging tasks, specifically in automated surface finishing. Our proprietary GMR-AI software is integrated with state-of-the-art industrial robots, sensors, and tools to create application-specific turnkey solutions for customers through a Robot-as-a-Service (RaaS) model. We help manufacturers improve the quality of life for their workforce while increasing production capacity, and reducing scrap, repair, and rework costs. As a Robotics Systems and Applications Engineer you will join our team onsite in our Gardena, CA office to troubleshoot and optimize robotic systems, ensuring smooth operations and resolving technical issues.Role & ResponsibilitiesLeverage a deep technical understanding to diagnose and resolve complex system issues, including hardware, software, and mechanical components. Fine-tune robotic systems to optimize performance.Act as a key "firefighter," traveling (25-40%) to customer sites to troubleshoot and resolve critical, production blocking issues. Ensure customer satisfaction by quickly identifying problems and providing effective solutions.Work closely with the support team (80% of the time) to investigate and resolve tickets related to software bugs, hardware malfunctions, and system failures.Collaborate with software engineers and cross-functional teams to dive deep into the product, identifying root causes and implementing solutions for both hardware and software problems.Apply practical robotics experience in hardware, electrical, and mechanical systems to troubleshoot and optimize robotic systems.Be adaptable in a fast-paced environment, capable of switching contexts quickly, multitasking, and being on-call to address urgent customer issues.Maintain detailed and accurate documentation of issues, solutions, and system changes, contributing to the knowledge base and ensuring best practices are followed.Minimum QualificationsBS in Robotics, Mechanical Engineering, Electrical Engineering or similar engineering1+ years experience with Robotics, Automation or cyber-physical systemsBasic programming knowledge in ROS, C++, Python, or other similar languagesProficiency in working with Linux-based systemsProven track record of solving technical problems effectively, efficiently, and independentlyEffective communication skills and strong interpersonal skills to work with internal and external stakeholdersWillingness to travel up to 40% of the time nationwideExperience with systems programming and hardware and software integrationAbility to work with customersAbility to communicate and collaborate effectively across multiple teamsWillingness to work in a fast-paced environment with quickly changing prioritiesPreferred QualificationsExperience in the robotics industry (or robotics lab environment), with a strong understanding of robotic systems and applications.Experience in tuning and optimizing systems.Experience working in customer-facing roles, especially in technical support or customer success.Familiarity with software debugging and hardware troubleshooting, with a willingness to learn more advanced software skills.Strong documentation skills, with a focus on maintaining accurate logs of technical issues and solutions.

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