Logo
RMantra Solutions

Junior VoIP & Unified Communications Specialist

RMantra Solutions, Chicago, Illinois, United States,


Junior VoIP & Unified Communications Specialist

Work Schedule: 100% Onsite. 24/7 operationClearance: DoD SecretEducation: High School Diploma and 1-3 yrs of relevant technical experience.Job Responsibilities:• Conduct network and telecommunications system incident investigation.• Monitor DoD-wide voice/video support hardware and services (legacy and current offerings): Voice telephony switching on Unclassified and Classified networks, mobile flyaway kits, Voice Internet Service Provider (VISP), and Video Teleconferencing (VTC) systems.• Maintain, troubleshoot, document and repair network devices to include phone systems, call managers, VTC’s, network infrastructure and trunk circuits.• Analyze network and telecommunications alarms and identify potential issues/solutions.• Identify and recommend simple solutions for smooth continuing operation of the DISN network as capacity needs change.• Works under limited direct supervision.Minimum Qualifications:• Knowledge surrounding one or more of the following: TDM telephone switches, VoIP, Call Manager, VTC systems.• Competency in at least one of the following devices/vendors: CISCO, Juniper, Nortel, ACME Packet, Oracle, Session Boarder Controllers (SBC), H.323 endpoints, Routers, Switches, PRI’s, SBC, Video Gatekeepers, Network Monitoring Systems, and cryptography operation/configuration.• Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms.• General understanding of IP network topologies.• Must hold Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) prior to start date.• Ability to participate in a 24/7 shift work environment, to include working nights and weekends.• Must have an active, in-scope US Secret Government issued security clearance, with the eligibility to obtain a Top Secret/SCI clearance upon offer award.• Due to the nature of the work and contract requirements, US Citizenship is required.Desired Qualifications:• Technical Control Facility experience.• Ticketing systems experience is a plus.• Network+, CCNA, JNCIA, and similar/relevant certifications are also desirable.• Customer service experience.• Associates or Bachelor’s degree desirable.If you want to apply for this job, please contact us or send an email to HR@rmantras.com.

#J-18808-Ljbffr