Lead Engineer - Observability Platform

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.POSITION SUMMARYJoin CVS Health Enterprise Technology and put your engineering skills to use shaping the future of developer platforms for software engineers at Fortune 6 scale.The CVS Observability Platform gives engineers at CVS frictionless access to application instrumentation no matter where their applications run. As a Lead Engineer on the Observability Platform team, you will be architecting and scaling the data pipelines for billions of logs, metrics, and traces produced by thousands of workloads spanning multiple public cloud providers and datacenters. You will leverage open standards, open source technologies, and in-house custom software to extend and create new platform features. You will work closely with the SRE team and engage with application teams across the company to inform the direction of the platform as it grows.Successful candidates will combine deep technical acumen with a willingness to collaborate and mentor teammates across teams. A keen understanding of distributed systems and operational thinking will help you excel in the role.Responsibilities for this roleDesign and scale data pipelines for logs, metrics, and tracesParticipate in team on-call rotations to ensure the health and stability of the Observability PlatformEngage with platform customers as they reach out with support questionsCreate comprehensive documentation for observability tools and technologiesWatch the watchers by building and managing instrumentation and alerting for the Observability Platform itselfWork closely with the SRE team to understand application team challenges in the observability space and identify opportunities to improve the Observability Platform to meet these challengesRegularly collaborate with principal engineers, engineering leaders, product managers, and architects across Enterprise Technology to define and deliver on the Observability Platform roadmapREQUIRED QUALIFICATIONS7+ years of experience in software engineering and/or site reliability engineering rolesStrong familiarity with observability patterns and best practices including concepts like SLAs, SLOs, and SLIsExtensive experience with modern infrastructure tooling like Docker, Kubernetes, Argo CD, Envoy/IstioProficiency in programming languages like Go and JavaComfort using the Grafana Labs OSS stack: Loki, Grafana, Tempo, Mimir, et al.Excellent technical communication skillsPREFERRED QUALIFICATIONSUnderstanding of the OpenTelemetry ecosystem, OTLP, and OTel Semantic ConventionsExperience designing and scaling distributed systemsBackground in building and operating high-traffic backend servicesFamiliarity with popular data-oriented open source technologies like Kafka and PostgresEDUCATIONBachelor’s degree or equivalent experience (HS diploma + 4 years relevant experience)Pay RangeThe typical pay range for this role is: $106,605.00 - $206,000.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions.

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