Senior Systems Administrator

Current job opportunities are posted here as they become available.Subscribe to our RSS feeds to receive instant updates as new positions become available.Benefits:Excellent health benefits plan, which includes day 1 eligibility for medical, vision and dental options401(k) with company matchGenerous paid time off packagePaid parental leaveCompany-paid mental health benefit through Headspace2 free on-site fitness roomsEmployee Assistance ProgramEmployee Resource GroupsPersonal and professional development programJob SummaryThe Senior Systems Administrator is responsible for providing daily technical support, enhancements, and stable operation to SERVPRO’S LAN/WAN infrastructure environment. Responsibilities encompass support for a LAN/WAN Infrastructure of Corporate users and daily access and usage to corporate systems for 2,000+ franchises nationwide. The role includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, cloud-based infrastructure (AWS/Azure), software as a service platforms, and communication links.Major Duties and ResponsibilitiesProvide maintenance, enhancements, and implementation for LAN/WAN hardware resources including, but not limited to network switches, storage systems, load balancers, blade server infrastructure and backup systems on-premise and on cloud infrastructure (AWS).Administer all equipment, hardware, and software upgrades for the LAN environment.Monitor and test network performance and provide network performance statistics and reports.Administer and maintain end user accounts, permissions, and access rights.Provide daily technical Production support for SERVPRO’S LAN/WAN physical and cloud-based infrastructure environment.Provide maintenance, enhancements and implementation for Single Sign-on infrastructure including Active Directory Services, third party GUI and third-party middle tier integration.Maintain and support off the shelf applications as requested.Manage and maintain security solutions, including firewall, anti-virus, and intrusion detection systems.Manage and maintain data backup processes and resources.Perform network design and capacity planning.Develop, implement, and maintain disaster recovery infrastructure and processes.Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.Maintain network component inventory documentation and technical specifications information.Required Qualifications (Knowledge, Skills, and Abilities)Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.Five plus years in Technical Production Environment providing LAN/WAN support.Five plus years hands-on experience with Microsoft Server operating systems and operations.Three plus years of experience managing and supporting cloud-based infrastructure and services.Bachelor’s degree in Information Technology, Business, or equivalent experience in a related field.About SERVPROFor more than 50 years, SERVPRO has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,000+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share in common, and the collaborative spirit we bring to the work we pursue together. SERVPRO HQ has been recognized by

The Tennessean

as a Top Workplace for the 4th consecutive year.SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

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