US Bank
Servicing Support Associate
US Bank, Saint Paul, Minnesota, United States, 55199
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.Job Description
Responsible for providing a broad variety of administrative, operational and staff support services for an assigned group(s) or manager(s). Actively engaged in report writing, tracking and compiling; data entry, record keeping, and data maintenance. Responsible for ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures. May perform reviews and evaluations of work quality and productivity standards for assigned product line and/or work area. May have responsibility to review and finalize loan modifications, documentation and other policies and procedures to promote quality execution of the loan workout process. PC based software packages for word processing, graphics, spreadsheets, etc. Specified job duties may vary by area. Responsible for end-to-end processing, data entry, and pipeline management for multiple portfolios and products. Must be able to work in a fast-paced environment and demonstrate ability to multi-task, prioritize and show a thorough concern for all areas of the process. May speak with customers to share specific account information. All work is reviewed by Quality Management and individual results must meet monthly performance standards and objectives.Basic QualificationsHigh school diploma or equivalentFour or more years of experience in administrative support activitiesPreferred Skills/ExperienceOne or more years of experience in income calculation/income analysis preferredGood verbal, grammatical and written communication skillsWell-developed reading, writing, and mathematical skillsAbility to manage multiple tasks/projects and deadlines simultaneouslyAbility to identify and resolve exceptions and to interpret dataProficient PC skills, especially Microsoft Office applications and graphicsDemonstrate administrative skills and acute attention to detailBenefits:Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):Healthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawEEO is the LawU.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal
KNOW YOUR RIGHTS
EEO poster.E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the
E-Verify program .
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Responsible for providing a broad variety of administrative, operational and staff support services for an assigned group(s) or manager(s). Actively engaged in report writing, tracking and compiling; data entry, record keeping, and data maintenance. Responsible for ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures. May perform reviews and evaluations of work quality and productivity standards for assigned product line and/or work area. May have responsibility to review and finalize loan modifications, documentation and other policies and procedures to promote quality execution of the loan workout process. PC based software packages for word processing, graphics, spreadsheets, etc. Specified job duties may vary by area. Responsible for end-to-end processing, data entry, and pipeline management for multiple portfolios and products. Must be able to work in a fast-paced environment and demonstrate ability to multi-task, prioritize and show a thorough concern for all areas of the process. May speak with customers to share specific account information. All work is reviewed by Quality Management and individual results must meet monthly performance standards and objectives.Basic QualificationsHigh school diploma or equivalentFour or more years of experience in administrative support activitiesPreferred Skills/ExperienceOne or more years of experience in income calculation/income analysis preferredGood verbal, grammatical and written communication skillsWell-developed reading, writing, and mathematical skillsAbility to manage multiple tasks/projects and deadlines simultaneouslyAbility to identify and resolve exceptions and to interpret dataProficient PC skills, especially Microsoft Office applications and graphicsDemonstrate administrative skills and acute attention to detailBenefits:Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):Healthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawEEO is the LawU.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal
KNOW YOUR RIGHTS
EEO poster.E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the
E-Verify program .
#J-18808-Ljbffr