Randstad USA
IT Support Specialist
Randstad USA, Atlanta, Georgia, United States, 30383
Job Summary:Our Client is seeking an Esri ArcGIS end user support specialist to analyze, troubleshoot, and resolve technical support requests. Requests will pertain to ArcGIS Desktop, Enterprise applications, cloud products (e.g. ArcGIS Online and SiteScan), and mobile products (Field Maps).
Location:
Atlanta, GeorgiaJob Type:
ContractSalary:
$18.65 - $23.65 per hourWork Hours:
8am to 5pmEducation:
Bachelors
Responsibilities:Reviews and triages submitted support tickets. Contacts users to clarify, gather information, isolate, replicate, and troubleshoot issues.Resolves or escalates issues to more experienced staff.Provides user instruction/guidance.Assists GIS/IT Teams in implementing solutions and preparing documentation/knowledgebase articles.Will develop GDOT GIS User Group and conduct training programs to support GDOT GIS User Group.Candidate will be working in the Enterprise GIS Team of IT Applications. Candidates will primarily work with EGIS and IT team members and interact with end users/customers.The candidate will follow guidance in providing ticket resolutions.The Enterprise GIS team is composed of 2 ArcGIS developers, 2 System Administrators, a data manager, and a team leader.The team supports over 180 ArcGIS Desktop users and approximately 60,000 annual ArcGIS web visits. GDOT GIS applications support GIS feature mapping, project planning, emergency operations, permitting, safety, traffic records, etc.Acts as 1st line/tier of GIS technical support for GDOT.Validates operation of virtual ArcGIS Desktop environments and enterprise GIS applications.Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison.Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed.Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS.Assists team with GIS upgrades, projects, and provides on-call support as needed.Develops, updates, or maintains system/technical documentation as needed.Develops GDOT GIS User Group, resources, and assists in training material creation.
Qualifications:Experience Level: ExperiencedMinimum 3 years of experienceEducation: Bachelors
Skills:IT SupportGISArcGIS
Equal Opportunity Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.
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Location:
Atlanta, GeorgiaJob Type:
ContractSalary:
$18.65 - $23.65 per hourWork Hours:
8am to 5pmEducation:
Bachelors
Responsibilities:Reviews and triages submitted support tickets. Contacts users to clarify, gather information, isolate, replicate, and troubleshoot issues.Resolves or escalates issues to more experienced staff.Provides user instruction/guidance.Assists GIS/IT Teams in implementing solutions and preparing documentation/knowledgebase articles.Will develop GDOT GIS User Group and conduct training programs to support GDOT GIS User Group.Candidate will be working in the Enterprise GIS Team of IT Applications. Candidates will primarily work with EGIS and IT team members and interact with end users/customers.The candidate will follow guidance in providing ticket resolutions.The Enterprise GIS team is composed of 2 ArcGIS developers, 2 System Administrators, a data manager, and a team leader.The team supports over 180 ArcGIS Desktop users and approximately 60,000 annual ArcGIS web visits. GDOT GIS applications support GIS feature mapping, project planning, emergency operations, permitting, safety, traffic records, etc.Acts as 1st line/tier of GIS technical support for GDOT.Validates operation of virtual ArcGIS Desktop environments and enterprise GIS applications.Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison.Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed.Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS.Assists team with GIS upgrades, projects, and provides on-call support as needed.Develops, updates, or maintains system/technical documentation as needed.Develops GDOT GIS User Group, resources, and assists in training material creation.
Qualifications:Experience Level: ExperiencedMinimum 3 years of experienceEducation: Bachelors
Skills:IT SupportGISArcGIS
Equal Opportunity Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.
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