Facilities Coordinator

JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.The Facilities Coordinator will provide dual support to the client sites and/or Facility Managers with operational activities in maintenance and operations, accounting and finance, vendor oversight, equipment & supplies, occupancy & concierge services, and proactively develop and maintain client relationships ensuring that expected service levels are achieved.This role supports Dual Operations in Baltimore as the client moves from one site to a new headquarters in the 4th Qtr 2024/1st Qtr 2025. After dual operations are complete, this position will reside in the new headquarters building 100%.Here is some of what you will do:Service DeliveryActively support an environment of teamwork, cooperation, performance excellence, and personal success.Conduct daily walkthroughs to ensure a clean and organized office.Respond to all work orders promptly, ensuring KPI compliance and excellent customer service.Identify opportunities for improved operation and service excellence, making recommendations for conducting site inspections and assessments to ensure all building procedures and performance measures are maintained at all times and the provision of a safe workplace.Schedule and manage repairs and maintenance, minor works, and other work requests, tracking to completion.Provide information and direction to vendors, facilities staff, and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.Assist in the procurement of vendors and services as required.Coordinate the delivery of site amenities which may include: fitness, food services, massage, transportation, support moves as required, and act as the site's key point of contact.Support and coordinate events, meetings, and conference facilities as required.Other duties may include but are not limited to reception and guest support, mail and courier services, office supplies and equipment maintenance, landlord relations and management of building access passes, and safety and security support.Update and maintain accurate records and official documentation for the site/s including web pages where any other activities to support JLL and/or operations, including, but not limited to: moves/reconfigurations, events, reception, and building operations.Maintain and propose emergency response plans including evacuation, implementation of after-hours emergency response, and environmental health and safety.Client Relationship ManagementComply with all requirements of the client contract and meet or exceed Key Performance Indicators.Deliver an exceptional quality of service, as reflected by client feedback.Coordinate site operations per all agreed policies, procedures, and contract scope.Sound like you? To apply you need to have:Required2+ years of experience in hospitality, or a related field.Proficiency with Microsoft Office.Ability to work independently with little supervision and effectively deal with stressful situations.PreferredPrevious experience in facilities coordination/management.Knowledge of local occupational health and safety requirements, critical facilities, and specialized services.Experience with work order systems. Experience with PlanOn is a plus!Estimated total compensation for this position:

44,000.00 – 54,000.00 USD per year.Location:

On-site – Baltimore, MDIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company Holidays

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