City of Rochester (NY)
Systems Engineer I- Open Competitive Exam
City of Rochester (NY), Rochester, New York, United States,
Employees in this position are responsible for installing, configuring, and maintaining one or more dimensions of the Desktop/End User, Network, or Server environments. They participate in the relevant team strategic planning and problem solving. They provide input for optimum economy, flexibility, and performance of the respective IT infrastructure environment. They develop procedures and Service Level Agreements (SLAs) required to maintain City computing needs and ensure this documentation is accurately maintained. Performs related work as required.Key Responsibilities:
Configures and manages software release and patch testing, Client, Server, or Network upgrades, as well as monitoring and resolution of all related problems;Provisions Physical or Virtual desktop, and/or Servers and Storage within a VM and SAN environment for servers, and/or provisions wireless, network switches, and routers in the network environment;Plans, coordinates, and implements specific aspects of the IT Client, Server, or Network components within the business plan;Responsible for day-to-day operations (Maintenance of Business, Keep it Running, Keep it Current);Designs and/or implements monitoring tools and ensures systems performance parameters stay within acceptable user requirements or promised SLAs;Assesses capacity planning processes and tools, and ensures adequate capacity for day-to-day operations and new initiatives;Provides recommendations associated with security technologies and standards relative to Desktop/End User, Server, or Network environments, and develops implementation approaches and strategies;Leads focused technology projects of limited scope;Collaborates with organizational project managers to define requirements, provide technical direction;Provides knowledgeable recommendations on Team/Technology SLAs based on organizational/business requirements and data-driven analysis;Provides input to team leadership on resource allocation and development;Interfaces with vendors, discusses and challenges pricing, for ongoing life cycle maintenance and support activities;Provides budgetary resource and cost estimates to the Technical Infrastructure leadership and project managers as required;Participates in the development of team strategic plans;Diagrams flow charts;Creates operational documentation for Help Desk, On-Call, and Incident Response;Resolves Level 1, 2, and 3 Help Desk Requests in a timely manner for the relevant technology while providing input on the development of Incident Response processes and procedures;May assist other team members by sharing knowledge with newcomers;Recommends training for self and team members to improve staff and organizational competence.Minimum Requirements:
A. Bachelors or Associates degree in Computer Science or closely related field AND three (3) years of work experience in Information Technology which MUST have included one of the following:Configuration, installation, and maintenance of server environments;Configuration, installation, and maintenance of network environments;Configuration, deployment, and maintenance of end user computing environments.ORB. Any Bachelors or Associates degree AND five (5) years of work experience in Information Technology which MUST have included one of the following:Configuration, installation, and maintenance of server environments;Configuration, installation, and maintenance of network environments;Configuration, deployment, and maintenance of end user computing environments.*Candidates who expect to receive this degree or diploma by August 1, 2025, may participate in the examination. If successful on the examination, you will not be certified for appointment until you have submitted proof of completion of the requirements to the City of Rochester Examination Administration Unit. Proof must be submitted no later than 2 (two) months after the completion of your degree or diploma; failure to do so will result in the removal of your eligibility.
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Configures and manages software release and patch testing, Client, Server, or Network upgrades, as well as monitoring and resolution of all related problems;Provisions Physical or Virtual desktop, and/or Servers and Storage within a VM and SAN environment for servers, and/or provisions wireless, network switches, and routers in the network environment;Plans, coordinates, and implements specific aspects of the IT Client, Server, or Network components within the business plan;Responsible for day-to-day operations (Maintenance of Business, Keep it Running, Keep it Current);Designs and/or implements monitoring tools and ensures systems performance parameters stay within acceptable user requirements or promised SLAs;Assesses capacity planning processes and tools, and ensures adequate capacity for day-to-day operations and new initiatives;Provides recommendations associated with security technologies and standards relative to Desktop/End User, Server, or Network environments, and develops implementation approaches and strategies;Leads focused technology projects of limited scope;Collaborates with organizational project managers to define requirements, provide technical direction;Provides knowledgeable recommendations on Team/Technology SLAs based on organizational/business requirements and data-driven analysis;Provides input to team leadership on resource allocation and development;Interfaces with vendors, discusses and challenges pricing, for ongoing life cycle maintenance and support activities;Provides budgetary resource and cost estimates to the Technical Infrastructure leadership and project managers as required;Participates in the development of team strategic plans;Diagrams flow charts;Creates operational documentation for Help Desk, On-Call, and Incident Response;Resolves Level 1, 2, and 3 Help Desk Requests in a timely manner for the relevant technology while providing input on the development of Incident Response processes and procedures;May assist other team members by sharing knowledge with newcomers;Recommends training for self and team members to improve staff and organizational competence.Minimum Requirements:
A. Bachelors or Associates degree in Computer Science or closely related field AND three (3) years of work experience in Information Technology which MUST have included one of the following:Configuration, installation, and maintenance of server environments;Configuration, installation, and maintenance of network environments;Configuration, deployment, and maintenance of end user computing environments.ORB. Any Bachelors or Associates degree AND five (5) years of work experience in Information Technology which MUST have included one of the following:Configuration, installation, and maintenance of server environments;Configuration, installation, and maintenance of network environments;Configuration, deployment, and maintenance of end user computing environments.*Candidates who expect to receive this degree or diploma by August 1, 2025, may participate in the examination. If successful on the examination, you will not be certified for appointment until you have submitted proof of completion of the requirements to the City of Rochester Examination Administration Unit. Proof must be submitted no later than 2 (two) months after the completion of your degree or diploma; failure to do so will result in the removal of your eligibility.
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