HCA Healthcare
Senior Genesys Configuration Administrator
HCA Healthcare, Nashville, Tennessee, United States,
DescriptionIntroduction
Do you want to join an organization that invests in you as a Senior Genesys Contact Center Configuration Administrator? At Parallon, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.Benefits
Parallon offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.Free counseling services and resources for emotional, physical, and financial wellbeing.401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).Employee Stock Purchase Plan with 10% off HCA Healthcare stock.Family support through fertility and family building benefits with Progyny and adoption assistance.Referral services for child, elder, and pet care, home and auto repair, event planning, and more.Consumer discounts through Abenity and Consumer Discounts.Retirement readiness, rollover assistance services, and preferred banking partnerships.Education assistance (tuition, student loan, certification support, dependent scholarships).Colleague recognition program.Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.Learn more about Employee BenefitsNote: Eligibility for benefits may vary by location.You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Senior Genesys Configuration Administrator like you to be a part of our team.Job Summary and Qualifications
The Senior Configuration Analyst of Patient Contact Operations role is a key member of the Parallon Contact Center Operations Support team with the responsibility of working with the Director – Contact Center Optimization to collaborate with cross-functional teams to define and document configuration management requirements, ensuring accurate and up-to-date configuration data.In this role you will:Maintain the configuration management database.Oversee the tracking, identification, and control of configuration items throughout their lifecycle.Develop and maintain configuration management plans, policies, and procedures to adhere to industry standards and regulatory requirements.Conduct comprehensive configuration audits and reviews to ensure consistency, accuracy, and compliance.Conduct monthly scans of all environments.Maintain version control of operational configurations for hardware and software.Participate in the selection and deployment of configuration management tools and systems.Work closely with stakeholders to resolve configuration-related issues and discrepancies.Stay current with industry trends and best practices in configuration management.Apply technical knowledge and understanding of business processes to recommend opportunities for optimizing business processes through the utilization of technology.Translate and document requirements into detailed program designs to present to leadership.Manage small projects, track project progress, identify risks, communicate risks, status, and assess potential impacts to the business.Perform database queries of the application database to provide data.Commit to and support all policies and procedures and the monitoring and enforcement of them.Complete work independently with limited supervision.Provide guidance to all levels of Management and other applicable leadership to resolve internal and external needs or issues.Qualifications:Bachelor’s degree in Computer Science, Analytics, Information Systems, Business Administration, Engineering, or a related field of study required.Equivalent relatable experience may substitute degree requirement.5+ years of experience in related positions for Configuration/Contact Center.Healthcare/Contact Center/Genesys Cloud experience is preferred.Parallon
provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.HCA Healthcare has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."Good people beget good people." - Dr. Thomas Frist, Sr.HCA Healthcare Co-Founder
We are a family of 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Senior Genesys Configuration Administrator opening. Qualified candidates will be contacted for interviews.
Submit your resume today to join our community of caring!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr
Do you want to join an organization that invests in you as a Senior Genesys Contact Center Configuration Administrator? At Parallon, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.Benefits
Parallon offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.Free counseling services and resources for emotional, physical, and financial wellbeing.401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).Employee Stock Purchase Plan with 10% off HCA Healthcare stock.Family support through fertility and family building benefits with Progyny and adoption assistance.Referral services for child, elder, and pet care, home and auto repair, event planning, and more.Consumer discounts through Abenity and Consumer Discounts.Retirement readiness, rollover assistance services, and preferred banking partnerships.Education assistance (tuition, student loan, certification support, dependent scholarships).Colleague recognition program.Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.Learn more about Employee BenefitsNote: Eligibility for benefits may vary by location.You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Senior Genesys Configuration Administrator like you to be a part of our team.Job Summary and Qualifications
The Senior Configuration Analyst of Patient Contact Operations role is a key member of the Parallon Contact Center Operations Support team with the responsibility of working with the Director – Contact Center Optimization to collaborate with cross-functional teams to define and document configuration management requirements, ensuring accurate and up-to-date configuration data.In this role you will:Maintain the configuration management database.Oversee the tracking, identification, and control of configuration items throughout their lifecycle.Develop and maintain configuration management plans, policies, and procedures to adhere to industry standards and regulatory requirements.Conduct comprehensive configuration audits and reviews to ensure consistency, accuracy, and compliance.Conduct monthly scans of all environments.Maintain version control of operational configurations for hardware and software.Participate in the selection and deployment of configuration management tools and systems.Work closely with stakeholders to resolve configuration-related issues and discrepancies.Stay current with industry trends and best practices in configuration management.Apply technical knowledge and understanding of business processes to recommend opportunities for optimizing business processes through the utilization of technology.Translate and document requirements into detailed program designs to present to leadership.Manage small projects, track project progress, identify risks, communicate risks, status, and assess potential impacts to the business.Perform database queries of the application database to provide data.Commit to and support all policies and procedures and the monitoring and enforcement of them.Complete work independently with limited supervision.Provide guidance to all levels of Management and other applicable leadership to resolve internal and external needs or issues.Qualifications:Bachelor’s degree in Computer Science, Analytics, Information Systems, Business Administration, Engineering, or a related field of study required.Equivalent relatable experience may substitute degree requirement.5+ years of experience in related positions for Configuration/Contact Center.Healthcare/Contact Center/Genesys Cloud experience is preferred.Parallon
provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.HCA Healthcare has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."Good people beget good people." - Dr. Thomas Frist, Sr.HCA Healthcare Co-Founder
We are a family of 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Senior Genesys Configuration Administrator opening. Qualified candidates will be contacted for interviews.
Submit your resume today to join our community of caring!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr