Hendrick Automotive Group
Service/Vehicle Exchange Assistant
Hendrick Automotive Group, Bradenton, Florida, United States, 34205
Hendrick Honda BradentonLocation: 5515 14th Street West, Bradenton, Florida 34207Summary:
This is an integral role that will have you at the forefront of our customer service operations. You will be instrumental in first impressions, greeting guests, ensuring a seamless transition for customers looking to exchange their vehicles in the service department. Also may be responsible for assisting Service Advisors in identifying and documenting auto service, maintenance, and repairs for customer vehicles.Pay Range:
$17 per hour (plus bonuses based on performance).Benefits:Rewarding performance based pay plans and bonusesThe Best Dealership Facilities in the Area401(k) with Company MatchLargest privately owned auto group in the country, GREAT career growth potentialPaid Medical - NO COST Employee Healthcare and Prescription PlanGenerous paid time off/vacation and sick daysBasic Life InsuranceNO COST Employee Assistance ProgramPaid Factory TrainingComprehensive employee recognition/rewards programsHendrick Automotive Group is a back-to-back winner of Automotive News's "Best Dealerships to Work For" AwardSuccessful Team approach with Doing Business the Right Way Focus!Supervisory Responsibilities:
This job has no direct supervisory responsibilities.Essential Duties and Responsibilities
include the following:Greets customers in the service drive area and assists them with the process of checking vehicle in for service.Assists Service Advisor by working with customer and technician to identify required maintenance.May advise customers on necessary and recommended services.May offer additional services and repairs to customers.Assists with moving vehicles.Assists customers with reviewing documentation, processing payment, and returning keys for completed services.Schedules appointments with customer.Maintains CSI at or above Company standardsMaintains an organized, clean and safe work areaParticipates in required trainingRecords all hours worked accurately in company timekeeping systemFollows Safeguards rules and regulations.Demonstrates the Company’s Core ValuesComplies with Company policies and proceduresObserves all Federal, State, Local and Company safety rules and regulations in the performance of duties.Other duties as assignedQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.Desired Education:GEDHigh School DiplomaAssociate DegreeBachelor DegreeMaster DegreeDoctorate DegreeField of Study/Work Experience:AccountingAutomotiveBusinessHuman ResourcesInformation TechnologyDesired Work Experience:up to 3 years3-5 years5+ yearsEducation/Experience:Previous experience in automotive or customer service industries desired. Basic knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.Certificates and Licenses:Valid Driver’s LicenseAutomobile Salesperson LicenseComputer Skills:Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.Communication Skills:Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.Attendance Expectations:The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.Physical Demands:While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.Environment Demands:Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.Verbal and Writing Ability:Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.Math Ability:Ability to add, subtract, multiply and divide.Reasoning Ability:Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.Core Values:To perform the job successfully, an individual should demonstrate the following Core Values:Servant Leadership:
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.Teamwork through Trust & Respect:
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.Integrity:
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.Commitment to Customer Enthusiasm:
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.Passion for Winning:
Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.Accountability at All Levels:
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.Commitment to Continuous Improvement:
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit [Link available when viewing the job].
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This is an integral role that will have you at the forefront of our customer service operations. You will be instrumental in first impressions, greeting guests, ensuring a seamless transition for customers looking to exchange their vehicles in the service department. Also may be responsible for assisting Service Advisors in identifying and documenting auto service, maintenance, and repairs for customer vehicles.Pay Range:
$17 per hour (plus bonuses based on performance).Benefits:Rewarding performance based pay plans and bonusesThe Best Dealership Facilities in the Area401(k) with Company MatchLargest privately owned auto group in the country, GREAT career growth potentialPaid Medical - NO COST Employee Healthcare and Prescription PlanGenerous paid time off/vacation and sick daysBasic Life InsuranceNO COST Employee Assistance ProgramPaid Factory TrainingComprehensive employee recognition/rewards programsHendrick Automotive Group is a back-to-back winner of Automotive News's "Best Dealerships to Work For" AwardSuccessful Team approach with Doing Business the Right Way Focus!Supervisory Responsibilities:
This job has no direct supervisory responsibilities.Essential Duties and Responsibilities
include the following:Greets customers in the service drive area and assists them with the process of checking vehicle in for service.Assists Service Advisor by working with customer and technician to identify required maintenance.May advise customers on necessary and recommended services.May offer additional services and repairs to customers.Assists with moving vehicles.Assists customers with reviewing documentation, processing payment, and returning keys for completed services.Schedules appointments with customer.Maintains CSI at or above Company standardsMaintains an organized, clean and safe work areaParticipates in required trainingRecords all hours worked accurately in company timekeeping systemFollows Safeguards rules and regulations.Demonstrates the Company’s Core ValuesComplies with Company policies and proceduresObserves all Federal, State, Local and Company safety rules and regulations in the performance of duties.Other duties as assignedQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.Desired Education:GEDHigh School DiplomaAssociate DegreeBachelor DegreeMaster DegreeDoctorate DegreeField of Study/Work Experience:AccountingAutomotiveBusinessHuman ResourcesInformation TechnologyDesired Work Experience:up to 3 years3-5 years5+ yearsEducation/Experience:Previous experience in automotive or customer service industries desired. Basic knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.Certificates and Licenses:Valid Driver’s LicenseAutomobile Salesperson LicenseComputer Skills:Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.Communication Skills:Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.Attendance Expectations:The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.Physical Demands:While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.Environment Demands:Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.Verbal and Writing Ability:Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.Math Ability:Ability to add, subtract, multiply and divide.Reasoning Ability:Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.Core Values:To perform the job successfully, an individual should demonstrate the following Core Values:Servant Leadership:
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.Teamwork through Trust & Respect:
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.Integrity:
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.Commitment to Customer Enthusiasm:
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.Passion for Winning:
Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.Accountability at All Levels:
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.Commitment to Continuous Improvement:
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit [Link available when viewing the job].
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