KRG Technologies Inc.
Website Support Analyst / DevOps Engineer
KRG Technologies Inc., Milwaukee, Wisconsin, United States, 53244
Company Description661 558 0000* 509
Job DescriptionPrimary Goal:
Responsible for the support, maintenance, monitoring, troubleshooting, coordination, and performance optimization of applications and systems.
Responsibilities:
Take ownership of technical issues raised through troubleshooting, resolution, and verification.
Take ownership of all changes affecting production. Coordinate, communicate, and escalate issues to involve and inform all necessary resources.
Help to remove impediments from the dev team to keep sprints on track.
Support development teams by setting up and maintaining all environments and automation to support the testing and deployment of releases.
Responsible for all public-facing technology from the server through the application to the end users' device.
Monitor and ensure proper performance of applications.
Troubleshoot and replicate production issues to fix or assign to developers to address.
Bridge gaps between product owners in Digital Technology & PubTech (or other stakeholders) and development teams and/or 3rd party vendors.
Utilize tools like Chrome Developer Tools for analyzing performance and debugging front-end web applications.
Be resourceful in problem-solving complex issues related to performance, authentication, connectivity, compatibility, etc.
Partner with QA to perform stress, performance, and integration testing.
Report progress and status of assigned tasks to project teams and managers.
Provide on-call support. Acknowledge within 15 minutes and address quickly to minimize any downtime for all Priority 1 alerts 24/7/365.
When implementing new solutions, review design/details/approach/tools with Ryan and team prior to implementing.
Strive to be experts with all technologies we work with like CloudFlare CDN, SSL, load balancers, Rigor, Pingdom, OpsGenie, JIRA, AWS, Azure, 45air, etc.
Take lead on performing Root Cause Analysis for production issues.
Look for patterns and stop recurring issues by seeking to automatically resolve or eliminate/retire the source of the problem.
Work together as a team to distribute the work to balance multiple priorities and deadlines.
Exhibit a sense of urgency – able to work quickly and accurately under pressure.
Demonstrate multi-tasking capabilities – able to work on multiple issues, tickets, and analysis throughout the day.
Show leadership – not only at the management level but at the individual level, having the confidence and resilience to take risks and be self-empowered.
Communicate effectively – understand and express ideas/solutions in a comprehensive and practical format, knowledge-sharing.
Be proactive – anticipate needs and possible issues to plan, prepare, and communicate accordingly.
Maintain a user focus – an absolute focus on the user (internal or external) experience.
Exhibit improvisation skills – the ability to think across disciplines and existing boundaries (technologies/business/geographies).
Experience working in teams employing Agile and/or Lean methodologies with the ability to prioritize across multiple tasks/stories/sprints.
Strong time management skills with a history of meeting commitments.
Required Education and Experience:
Bachelor’s degree preferably with a computer or technology-related major.
3-5 plus years’ experience.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
Job DescriptionPrimary Goal:
Responsible for the support, maintenance, monitoring, troubleshooting, coordination, and performance optimization of applications and systems.
Responsibilities:
Take ownership of technical issues raised through troubleshooting, resolution, and verification.
Take ownership of all changes affecting production. Coordinate, communicate, and escalate issues to involve and inform all necessary resources.
Help to remove impediments from the dev team to keep sprints on track.
Support development teams by setting up and maintaining all environments and automation to support the testing and deployment of releases.
Responsible for all public-facing technology from the server through the application to the end users' device.
Monitor and ensure proper performance of applications.
Troubleshoot and replicate production issues to fix or assign to developers to address.
Bridge gaps between product owners in Digital Technology & PubTech (or other stakeholders) and development teams and/or 3rd party vendors.
Utilize tools like Chrome Developer Tools for analyzing performance and debugging front-end web applications.
Be resourceful in problem-solving complex issues related to performance, authentication, connectivity, compatibility, etc.
Partner with QA to perform stress, performance, and integration testing.
Report progress and status of assigned tasks to project teams and managers.
Provide on-call support. Acknowledge within 15 minutes and address quickly to minimize any downtime for all Priority 1 alerts 24/7/365.
When implementing new solutions, review design/details/approach/tools with Ryan and team prior to implementing.
Strive to be experts with all technologies we work with like CloudFlare CDN, SSL, load balancers, Rigor, Pingdom, OpsGenie, JIRA, AWS, Azure, 45air, etc.
Take lead on performing Root Cause Analysis for production issues.
Look for patterns and stop recurring issues by seeking to automatically resolve or eliminate/retire the source of the problem.
Work together as a team to distribute the work to balance multiple priorities and deadlines.
Exhibit a sense of urgency – able to work quickly and accurately under pressure.
Demonstrate multi-tasking capabilities – able to work on multiple issues, tickets, and analysis throughout the day.
Show leadership – not only at the management level but at the individual level, having the confidence and resilience to take risks and be self-empowered.
Communicate effectively – understand and express ideas/solutions in a comprehensive and practical format, knowledge-sharing.
Be proactive – anticipate needs and possible issues to plan, prepare, and communicate accordingly.
Maintain a user focus – an absolute focus on the user (internal or external) experience.
Exhibit improvisation skills – the ability to think across disciplines and existing boundaries (technologies/business/geographies).
Experience working in teams employing Agile and/or Lean methodologies with the ability to prioritize across multiple tasks/stories/sprints.
Strong time management skills with a history of meeting commitments.
Required Education and Experience:
Bachelor’s degree preferably with a computer or technology-related major.
3-5 plus years’ experience.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr