Avid Technology Professionals
Systems Engineer
Avid Technology Professionals, Dulles, Virginia, United States,
Seeking a Business Process Consultant to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.MANDATORY SKILLS:
Required Skills:Must be a US CitizenMust be able to obtain DHS program suitability prior to starting employment at the Public Trust levelMust be able to obtain a TS/SCI Clearance12+ years of directly relevant experience8+ years of experience with the ServiceNow platform supporting CSM, ITSM, and ITIL process flow development and tuningDemonstrated experience with the ServiceNow Customer Service Management (CSM) ModuleSignificant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / CSM / ITSM Services environment.Experience in defining and deploying future-state CSM, ITSM, and ITIL processes and in identifying solutions from a people, process, and technology perspectiveExcellent communication and presentation skillsExperience in analyzing and recommending both CSM and ITSM strategies based on business prioritiesExcellent interpersonal skills, customer-centric attitude and experience working with diverse teamsStrong problem-solving and analytical skills with an aptitude and passion for learning new technologiesFamiliarity with the ServiceNow platform, including development of customizations beyond out-of-boxStrong documentation and technical writing experience.Required Education
Bachelors degree in Cyber Security, Information Security, Systems Engineering, Software Engineering, Computer Science or a related discipline is required. (Two years of related work experience may be substituted for each year of degree level education.)OPTIONAL SKILLS:
Desired Skills:Experience with Scaled Agile Framework (SAFe) knowledge and experienceExperience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira AlignDesired Certifications
DoD 8570 IAM Level II certificationServiceNow CSM and ITSM certificationsInformation Systems Security Engineering Professional (ISSEP) or Information System Security Architect Professional (ISSAP) certification desired.About Avid Technology Professionals
Avid Technology Professionals, LLC (ATP) is a premiere provider of software and systems engineering, and acquisition program management services for the community. ATP is actively seeking to pursue contract opportunities with other departments and agencies in the federal government, in state governments, and in the commercial sectors. Delivered by seasoned experts in the IT field, ATP solutions adeptly address the IT concerns manifesting in both the federal and commercial sectors.Employee Benefits
The ATP Employee Benefits package includes:A Supportive and Equitable Working Environment that is both Stimulating and ChallengingCompetitive Hourly SalaryUnique Employee Success Sharing Program that allows ATP employees to Share in Company's SuccessesAutomatic Approved Overtime (as long as contract permits)Retirement Pay (401K); 100% company paid, immediately vested with Profit-Sharing ComponentCompany Medical Coverage Plans - HMO, Open Access, PPO plansCompany Dental Plan - widely accepted, comprehensive, and flexibleProgressive Overtime PolicyFlexible Spending Account benefitLucrative Referral Bonus PolicyHoliday Scheduling that Coincides with Government HolidaysRobust Professional Expenses & Training ProgramComputer AllowanceInternet AllowanceShort and Long Term DisabilityLife Insurance
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Required Skills:Must be a US CitizenMust be able to obtain DHS program suitability prior to starting employment at the Public Trust levelMust be able to obtain a TS/SCI Clearance12+ years of directly relevant experience8+ years of experience with the ServiceNow platform supporting CSM, ITSM, and ITIL process flow development and tuningDemonstrated experience with the ServiceNow Customer Service Management (CSM) ModuleSignificant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / CSM / ITSM Services environment.Experience in defining and deploying future-state CSM, ITSM, and ITIL processes and in identifying solutions from a people, process, and technology perspectiveExcellent communication and presentation skillsExperience in analyzing and recommending both CSM and ITSM strategies based on business prioritiesExcellent interpersonal skills, customer-centric attitude and experience working with diverse teamsStrong problem-solving and analytical skills with an aptitude and passion for learning new technologiesFamiliarity with the ServiceNow platform, including development of customizations beyond out-of-boxStrong documentation and technical writing experience.Required Education
Bachelors degree in Cyber Security, Information Security, Systems Engineering, Software Engineering, Computer Science or a related discipline is required. (Two years of related work experience may be substituted for each year of degree level education.)OPTIONAL SKILLS:
Desired Skills:Experience with Scaled Agile Framework (SAFe) knowledge and experienceExperience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira AlignDesired Certifications
DoD 8570 IAM Level II certificationServiceNow CSM and ITSM certificationsInformation Systems Security Engineering Professional (ISSEP) or Information System Security Architect Professional (ISSAP) certification desired.About Avid Technology Professionals
Avid Technology Professionals, LLC (ATP) is a premiere provider of software and systems engineering, and acquisition program management services for the community. ATP is actively seeking to pursue contract opportunities with other departments and agencies in the federal government, in state governments, and in the commercial sectors. Delivered by seasoned experts in the IT field, ATP solutions adeptly address the IT concerns manifesting in both the federal and commercial sectors.Employee Benefits
The ATP Employee Benefits package includes:A Supportive and Equitable Working Environment that is both Stimulating and ChallengingCompetitive Hourly SalaryUnique Employee Success Sharing Program that allows ATP employees to Share in Company's SuccessesAutomatic Approved Overtime (as long as contract permits)Retirement Pay (401K); 100% company paid, immediately vested with Profit-Sharing ComponentCompany Medical Coverage Plans - HMO, Open Access, PPO plansCompany Dental Plan - widely accepted, comprehensive, and flexibleProgressive Overtime PolicyFlexible Spending Account benefitLucrative Referral Bonus PolicyHoliday Scheduling that Coincides with Government HolidaysRobust Professional Expenses & Training ProgramComputer AllowanceInternet AllowanceShort and Long Term DisabilityLife Insurance
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