Aramark
IT Support - Campus Dining
Aramark, Cleveland, Ohio, us, 44101
The Campus Dining IT Analyst for Cleveland State University is a hands-on support associate that serves as a liaison between the unit location, client, tech vendors and corporate IT.Job Responsibilities
Supports the campus in maintaining customer satisfaction by resolving issues with the help of Technical Support teams.Produces a positive customer experience by engaging the support teams to ensure professional handling, timely communications and resolution of support needs.Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Lead Resource in development of Technology Sessions to keep technology resources in the region engaged and informed.Project Manages objectives from insight provided from the IT Director and region leadership.Participates in Deployments ensuring projects remain on task and on time meeting the customer demand. Communicates status prior to potential issues.Participates in Service VOC Calls and identifies actions for improvement.Utilizes ITSM policies to meet the objectives of the Collegiate Hospitality Field Service Team.Ensure a high level of quality assurance and customer service is maintained.Performs other duties as assigned.Qualifications
Associate degree in information technology Field or equivalent work experience is required. Bachelor’s Degree is preferred.Three to five years of experience with a progression of responsibility, but not limited to, in-depth, hands-on expertise with large and complex hospitality and point of sale solutions.Strong analysis, organization, communications, interpersonal skills, and project management skills are essential.Solid proactive decision-making skills are required.Experience with hospitality customer technologies is required.Excellent analytic skills, Knowledge of ITIL practices and Service Now software.Ability to travel as needed.
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Supports the campus in maintaining customer satisfaction by resolving issues with the help of Technical Support teams.Produces a positive customer experience by engaging the support teams to ensure professional handling, timely communications and resolution of support needs.Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Lead Resource in development of Technology Sessions to keep technology resources in the region engaged and informed.Project Manages objectives from insight provided from the IT Director and region leadership.Participates in Deployments ensuring projects remain on task and on time meeting the customer demand. Communicates status prior to potential issues.Participates in Service VOC Calls and identifies actions for improvement.Utilizes ITSM policies to meet the objectives of the Collegiate Hospitality Field Service Team.Ensure a high level of quality assurance and customer service is maintained.Performs other duties as assigned.Qualifications
Associate degree in information technology Field or equivalent work experience is required. Bachelor’s Degree is preferred.Three to five years of experience with a progression of responsibility, but not limited to, in-depth, hands-on expertise with large and complex hospitality and point of sale solutions.Strong analysis, organization, communications, interpersonal skills, and project management skills are essential.Solid proactive decision-making skills are required.Experience with hospitality customer technologies is required.Excellent analytic skills, Knowledge of ITIL practices and Service Now software.Ability to travel as needed.
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