IBM Computing
Technical Support Professional - Software Engineer
IBM Computing, Poughkeepsie, New York, United States,
IBM Technical Support Professional - Software Engineer in Poughkeepsie, New York
IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.Your Role and Responsibilities:The product engineering / product field engineer supports the service structure and serviceability of a product. They are typically called in to provide technical expertise for critical situations.Product engineering works with Development, Engineering Test, RAS and others early in the development cycle to learn the designs and implementation of systems/subsystems, then acts as an interface to the field in resolving complex problems for IBM clients.Product Engineering provides support to the ITS Remote Support Centers to develop and drive the implementation of product repair, field management and problem resolution strategies.Responsibilities of this role include using a number of facets within RTC (Rational Team Concert) such as Defect Tracking and source control. People in this role perform break-fix support, critical situation support, customer impact event repair action analysis and field engineering change support.They participate in Early Ship Programs in preparation for Post GA (General Availability).This particular position will be to support the zSystems Hardware Management Console (HMC) and Support Element (SE) for as part of a team of HMC/SE experts in PE for current and future products.Software background is required and some internal knowledge of the HMC as well as advanced skills with Linux (IBM MCP) is desired to be of immediate assistance to the team. Off shift coverage will be required as part of a normal rotation.Scripting skills in Bash Shell with additional skills in Linux server administration as well as experience in WebSphere are a plus.Required Technical and Professional Expertise:Bachelor's DegreeAt least 2 years experience in Perform Problem Determination / Problem Source IdentificationBasic knowledge in Product Engineering and Client supportBasic knowledge in zSystems Open Systems AdaptersAt least 2 years experience in Computer NetworkingBasic knowledge in a common programming language (Java, C/C++, etc) in an application support roleBasic knowledge in Web Application Programming and designAt least 2 years experience in LinuxAt least 1 year experience in Virtualization through Hypervisors such as RHEVReadiness to travel 10% travel annuallyPreferred Technical and Professional Expertise:At least 3 years experience in Perform Problem Determination / Problem Source IdentificationAt least 1 year experience in Product Engineering and Client supportAt least 3 years experience in Computer NetworkingAt least 2 years experience in a common programming language (Java, C/C++, etc) in an application support roleAt least 2 years experience in Web Application Programming and designAbout Business Unit:IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.Your Life @ IBM:In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Are you ready to be an IBMer?About IBM:IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Location Statement:IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well-being.IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.Being You @ IBM:IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.
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IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.Your Role and Responsibilities:The product engineering / product field engineer supports the service structure and serviceability of a product. They are typically called in to provide technical expertise for critical situations.Product engineering works with Development, Engineering Test, RAS and others early in the development cycle to learn the designs and implementation of systems/subsystems, then acts as an interface to the field in resolving complex problems for IBM clients.Product Engineering provides support to the ITS Remote Support Centers to develop and drive the implementation of product repair, field management and problem resolution strategies.Responsibilities of this role include using a number of facets within RTC (Rational Team Concert) such as Defect Tracking and source control. People in this role perform break-fix support, critical situation support, customer impact event repair action analysis and field engineering change support.They participate in Early Ship Programs in preparation for Post GA (General Availability).This particular position will be to support the zSystems Hardware Management Console (HMC) and Support Element (SE) for as part of a team of HMC/SE experts in PE for current and future products.Software background is required and some internal knowledge of the HMC as well as advanced skills with Linux (IBM MCP) is desired to be of immediate assistance to the team. Off shift coverage will be required as part of a normal rotation.Scripting skills in Bash Shell with additional skills in Linux server administration as well as experience in WebSphere are a plus.Required Technical and Professional Expertise:Bachelor's DegreeAt least 2 years experience in Perform Problem Determination / Problem Source IdentificationBasic knowledge in Product Engineering and Client supportBasic knowledge in zSystems Open Systems AdaptersAt least 2 years experience in Computer NetworkingBasic knowledge in a common programming language (Java, C/C++, etc) in an application support roleBasic knowledge in Web Application Programming and designAt least 2 years experience in LinuxAt least 1 year experience in Virtualization through Hypervisors such as RHEVReadiness to travel 10% travel annuallyPreferred Technical and Professional Expertise:At least 3 years experience in Perform Problem Determination / Problem Source IdentificationAt least 1 year experience in Product Engineering and Client supportAt least 3 years experience in Computer NetworkingAt least 2 years experience in a common programming language (Java, C/C++, etc) in an application support roleAt least 2 years experience in Web Application Programming and designAbout Business Unit:IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.Your Life @ IBM:In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Are you ready to be an IBMer?About IBM:IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Location Statement:IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well-being.IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.Being You @ IBM:IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.
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