Express & Bonobos
Systems Support Analyst
Express & Bonobos, New York, New York, us, 10261
Overview
About PHOENIX
PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place,
Express
is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community.
Bonobos
is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at
www.express.com
and
www.bonobos.com .
About Bonobos
We are on a mission to make fits and connections that inspire people to be themselves. Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 60+ Guideshop locations. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don't think traditional retail, Bonobos is something you haven't seen before.
Location Name
New York Office
Responsibilities and Qualifications
Bonobos is seeking a Systems Support Analyst to be responsible for user adoption and designing of project plans related to align with Express and Bonobos business and technology strategies. This role will draw upon their vast experience in application usage with specific knowledge of business processes and strategic goals. This individual will work across multiple platforms, collaborating with business partners, drive future projects and support associates with an eye to the future. Strong communication skills are essential, as this role will collaborate with senior business leaders, technology leaders and peers. The person who fills this role is a willing collaborator seeking to drive user adoption. This position will work with many technology solutions across the organization. The position will guide stakeholders through business process changes, use of applications, and drive to delivery. This position must be willing to put themselves in other team members' shoes to understand their day-to-day activities and communicate effectively how it can be completed in different applications.
KEY RESPONSIBILITIESCollaborate with stakeholders to define application expectations and functional requirementsDesign, test, and implement the standards and configuration aligning with end user requirementsFacilitate and lead training related to the rollout of new functionality or applicationsAccountable for ensuring the delivery of solutions for current and future organizational needsCommunicate project status, details, timelines, project roadblocks and available resourcesAccountable for project roadmap plan and timelines including any blockersParticipate in new project idealization, prioritization and business requirement gatheringImplement system operational best practices that can be scaled as the business grows and develops by developing mechanisms, user acceptance testing (UAT) and tools to roll out these best practicesDemonstrate up-to-date expertise and apply this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practicesPartnering with technology teams and business partners to understand needs and develop product strategies, standards, and documentationResearch and recommend opportunities to adopt new technology and design patternsAble to engage and provide business process understanding across cross functional disciplinesCoordinate with cross functional teams and vendors to assist in resolving issuesDevelop and improve existing operational tools, reports, and customer-facing functionality by providing direction and input on project business and functional requirementsEnable expanded use procure-to-pay systemRespond to requests for recurring and ad hoc reports, saved searches and simplify the reporting processCoach and mentor technology associates
REQUIRED EXPERIENCE & QUALIFICATIONSBachelor's degree in Technology or an equivalent combination of course work and job experience5+ years of experience in business administration, information systems, operations, ERP, or analytical roleFamiliarity with cloud software like Anaplan, NetSuite (ERP), BeProduct (PLM), SPS Commerce, Snowflake Workday(HRIS) and OktaPossesses project management skills and the ability to manage team collaboration tools like JIRA, Confluence, Google Drive and SharePointAdvanced Excel skills with basic knowledge of SQL and willingness to learn data modelingStrong understanding of retail and ecommerce business operation processesExperience developing and maintaining business documentation and capability to translate technical or business requirementsAbility to take business analysis and complex projects from concept to completion and make the results accessible and relevant to business users of all levelsPossesses strong analytical, troubleshooting and problem-solving skills in order to identify issues and resolve them in a timely manner and always looking to improve systems that are already in placeExperience working with on-site and off-site teams, coordinating work, expectations, and delivery
CRITICAL SKILLS & ATTRIBUTESExecutes with limited to no supervision; self-motivated and self-directedPossesses and demonstrates curiosity and has willingness to learn new technologiesDemonstrates excellent communication skills to both technical and non-technical personnelHas excellent attention to detail and organizational skillsAbility to clearly articulate and drive alignment across multiple teams and departmentsAbility to work in a fast-paced environment while managing multiple responsibilities
Benefits and Compensation:
PHOENIX offers a range of benefits to help protect full-time associates health and long-term financial security including:Medical, pharmacy, dental and vision coverage401(k) and Roth 401(k) with Company matchMerchandise discountPaid Time OffParental leave for new moms and dads
Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive a merchandise discount, and to choose voluntary benefits through YouDecide. Full-time associates may be eligible to participate in our incentive plan.
Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.
Salary Range
$94,900 - $134,900
Closing
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to
AssociateRelations@Express.com
and let us know the nature of your request and your contact information.#J-18808-Ljbffr
About PHOENIX
PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place,
Express
is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community.
Bonobos
is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at
www.express.com
and
www.bonobos.com .
About Bonobos
We are on a mission to make fits and connections that inspire people to be themselves. Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 60+ Guideshop locations. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don't think traditional retail, Bonobos is something you haven't seen before.
Location Name
New York Office
Responsibilities and Qualifications
Bonobos is seeking a Systems Support Analyst to be responsible for user adoption and designing of project plans related to align with Express and Bonobos business and technology strategies. This role will draw upon their vast experience in application usage with specific knowledge of business processes and strategic goals. This individual will work across multiple platforms, collaborating with business partners, drive future projects and support associates with an eye to the future. Strong communication skills are essential, as this role will collaborate with senior business leaders, technology leaders and peers. The person who fills this role is a willing collaborator seeking to drive user adoption. This position will work with many technology solutions across the organization. The position will guide stakeholders through business process changes, use of applications, and drive to delivery. This position must be willing to put themselves in other team members' shoes to understand their day-to-day activities and communicate effectively how it can be completed in different applications.
KEY RESPONSIBILITIESCollaborate with stakeholders to define application expectations and functional requirementsDesign, test, and implement the standards and configuration aligning with end user requirementsFacilitate and lead training related to the rollout of new functionality or applicationsAccountable for ensuring the delivery of solutions for current and future organizational needsCommunicate project status, details, timelines, project roadblocks and available resourcesAccountable for project roadmap plan and timelines including any blockersParticipate in new project idealization, prioritization and business requirement gatheringImplement system operational best practices that can be scaled as the business grows and develops by developing mechanisms, user acceptance testing (UAT) and tools to roll out these best practicesDemonstrate up-to-date expertise and apply this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practicesPartnering with technology teams and business partners to understand needs and develop product strategies, standards, and documentationResearch and recommend opportunities to adopt new technology and design patternsAble to engage and provide business process understanding across cross functional disciplinesCoordinate with cross functional teams and vendors to assist in resolving issuesDevelop and improve existing operational tools, reports, and customer-facing functionality by providing direction and input on project business and functional requirementsEnable expanded use procure-to-pay systemRespond to requests for recurring and ad hoc reports, saved searches and simplify the reporting processCoach and mentor technology associates
REQUIRED EXPERIENCE & QUALIFICATIONSBachelor's degree in Technology or an equivalent combination of course work and job experience5+ years of experience in business administration, information systems, operations, ERP, or analytical roleFamiliarity with cloud software like Anaplan, NetSuite (ERP), BeProduct (PLM), SPS Commerce, Snowflake Workday(HRIS) and OktaPossesses project management skills and the ability to manage team collaboration tools like JIRA, Confluence, Google Drive and SharePointAdvanced Excel skills with basic knowledge of SQL and willingness to learn data modelingStrong understanding of retail and ecommerce business operation processesExperience developing and maintaining business documentation and capability to translate technical or business requirementsAbility to take business analysis and complex projects from concept to completion and make the results accessible and relevant to business users of all levelsPossesses strong analytical, troubleshooting and problem-solving skills in order to identify issues and resolve them in a timely manner and always looking to improve systems that are already in placeExperience working with on-site and off-site teams, coordinating work, expectations, and delivery
CRITICAL SKILLS & ATTRIBUTESExecutes with limited to no supervision; self-motivated and self-directedPossesses and demonstrates curiosity and has willingness to learn new technologiesDemonstrates excellent communication skills to both technical and non-technical personnelHas excellent attention to detail and organizational skillsAbility to clearly articulate and drive alignment across multiple teams and departmentsAbility to work in a fast-paced environment while managing multiple responsibilities
Benefits and Compensation:
PHOENIX offers a range of benefits to help protect full-time associates health and long-term financial security including:Medical, pharmacy, dental and vision coverage401(k) and Roth 401(k) with Company matchMerchandise discountPaid Time OffParental leave for new moms and dads
Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive a merchandise discount, and to choose voluntary benefits through YouDecide. Full-time associates may be eligible to participate in our incentive plan.
Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.
Salary Range
$94,900 - $134,900
Closing
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to
AssociateRelations@Express.com
and let us know the nature of your request and your contact information.#J-18808-Ljbffr