New Work Networking Spain S.L. Barcelona
Technical Support Specialist
New Work Networking Spain S.L. Barcelona, Costa Mesa, California, United States, 92626
Benefits:
Dental insuranceHealth insurancePaid time offTraining & developmentWHO WE ARE:Our state-of-the-art modular EV chargers are designed to not only meet but exceed the demands of the modern consumer. We are an innovative EV charging company aiming to provide excellent customer service and support throughout the installation and ownership process. Our chargers are designed for reliability, easy serviceability by any technician, and customizability to each client’s needs. We aim to provide high-performance, eco-friendly charging solutions that are reliable, powerful, user-friendly, and accessible. We are committed to being industry leaders by reliably delivering customized, customer-centric solutions.
JOB SUMMARY:As an EV Charger Technical Support Specialist, you will be responsible for providing technical assistance and support to customers and field technicians and reviewing customer tickets regarding electric vehicle (EV) charging equipment. You will troubleshoot issues, offer solutions, and ensure customer satisfaction. This role requires excellent communication skills, a strong technical background in electrical systems, and the ability to work efficiently in a fast-paced environment.
ESSENTIAL FUNCTIONS:
Provide prompt and courteous technical support to customers via phone, email, or chat. Address inquiries related to EV charger installation, operation, maintenance, and troubleshooting.Diagnose technical issues with EV charging equipment remotely. Utilize technical knowledge and troubleshooting tools to identify problems and implement solutions efficiently.Assist customers and field technicians with installation procedures, configuration settings, and software updates for EV charging stations.Maintain accurate records of customer interactions, technical issues, and resolutions in a CRM/Ticketing system.Collaborate with cross-functional teams, including engineering, product management, and sales, to escalate complex issues and contribute to product improvement initiatives.Work independently and meet deadlines.Willingness to travel domestically.Other duties as assigned.Education and Experience:
Bachelor's degree in Electrical Engineering, Computer Science, or related field preferred but not required.Proven experience in technical support or field service, preferably in the electric vehicle industry.Strong understanding of electrical systems, including AC and DC power distribution, wiring diagrams, and electrical codes preferred.Proficiency in using diagnostic tools and software for troubleshooting electronic devices.Excellent communication skills, both written and verbal.Customer-focused attitude with a passion for providing exceptional service and support.Ability to work independently and prioritize tasks in a dynamic environment.Competencies:
Understands and lives a “customer first” mentality with empathy, pragmatism and a hands-on approach.Communication skills, oral and written presentation skills.Champion for Diversity, Equity & Inclusion.Structured, and organized with the ability to prioritize tasks.Physical Requirements:
Stand, walk, sit, talk, hear, type, and write.Reach with hands and arms, bend, stand on a stool, or climb, and use fingers and hands to feel objects, tools, or controls.Use standard office equipment such as computers, smartphones, printers, photocopiers, etc.Prolonged periods of sitting at a desk and working on a computer.Lift files and open desk drawers and filing cabinets.Note:
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.
AAP/EEO Statement:Chargetronix is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type:
Non-Exempt - Hourly
Pay:
$29.00 - $32.00 HourlySchedule:8-hour shift Mondays – Fridays 8:30 a.m. to 5 p.m. This position may require occasional travel to customer sites for on-site support or training sessions.
Ability to commute/relocate:Costa Mesa, CA 92626: Reliably commute or planning to relocate before starting work (Required)
Work Location:
In-person (office) no hybrid or remote work.#J-18808-Ljbffr
Dental insuranceHealth insurancePaid time offTraining & developmentWHO WE ARE:Our state-of-the-art modular EV chargers are designed to not only meet but exceed the demands of the modern consumer. We are an innovative EV charging company aiming to provide excellent customer service and support throughout the installation and ownership process. Our chargers are designed for reliability, easy serviceability by any technician, and customizability to each client’s needs. We aim to provide high-performance, eco-friendly charging solutions that are reliable, powerful, user-friendly, and accessible. We are committed to being industry leaders by reliably delivering customized, customer-centric solutions.
JOB SUMMARY:As an EV Charger Technical Support Specialist, you will be responsible for providing technical assistance and support to customers and field technicians and reviewing customer tickets regarding electric vehicle (EV) charging equipment. You will troubleshoot issues, offer solutions, and ensure customer satisfaction. This role requires excellent communication skills, a strong technical background in electrical systems, and the ability to work efficiently in a fast-paced environment.
ESSENTIAL FUNCTIONS:
Provide prompt and courteous technical support to customers via phone, email, or chat. Address inquiries related to EV charger installation, operation, maintenance, and troubleshooting.Diagnose technical issues with EV charging equipment remotely. Utilize technical knowledge and troubleshooting tools to identify problems and implement solutions efficiently.Assist customers and field technicians with installation procedures, configuration settings, and software updates for EV charging stations.Maintain accurate records of customer interactions, technical issues, and resolutions in a CRM/Ticketing system.Collaborate with cross-functional teams, including engineering, product management, and sales, to escalate complex issues and contribute to product improvement initiatives.Work independently and meet deadlines.Willingness to travel domestically.Other duties as assigned.Education and Experience:
Bachelor's degree in Electrical Engineering, Computer Science, or related field preferred but not required.Proven experience in technical support or field service, preferably in the electric vehicle industry.Strong understanding of electrical systems, including AC and DC power distribution, wiring diagrams, and electrical codes preferred.Proficiency in using diagnostic tools and software for troubleshooting electronic devices.Excellent communication skills, both written and verbal.Customer-focused attitude with a passion for providing exceptional service and support.Ability to work independently and prioritize tasks in a dynamic environment.Competencies:
Understands and lives a “customer first” mentality with empathy, pragmatism and a hands-on approach.Communication skills, oral and written presentation skills.Champion for Diversity, Equity & Inclusion.Structured, and organized with the ability to prioritize tasks.Physical Requirements:
Stand, walk, sit, talk, hear, type, and write.Reach with hands and arms, bend, stand on a stool, or climb, and use fingers and hands to feel objects, tools, or controls.Use standard office equipment such as computers, smartphones, printers, photocopiers, etc.Prolonged periods of sitting at a desk and working on a computer.Lift files and open desk drawers and filing cabinets.Note:
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.
AAP/EEO Statement:Chargetronix is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type:
Non-Exempt - Hourly
Pay:
$29.00 - $32.00 HourlySchedule:8-hour shift Mondays – Fridays 8:30 a.m. to 5 p.m. This position may require occasional travel to customer sites for on-site support or training sessions.
Ability to commute/relocate:Costa Mesa, CA 92626: Reliably commute or planning to relocate before starting work (Required)
Work Location:
In-person (office) no hybrid or remote work.#J-18808-Ljbffr