Everlaw
Customer Implementation Manager
Everlaw, California, Missouri, United States, 65018
With our career opportunities we offer competitive compensation and a comprehensive benefits package that includes medical, dental, wellness program, paid parental leave, professional development, and a fully stocked kitchen.Everlaw is looking for a Customer Implementation Manager to join our User Education team! Ensuring our customers are able to implement Everlaw into their workflows is essential to providing a world-class customer experience and ensuring that our customers get the most out of their investment in Everlaw’s technology. As a Customer Implementation Manager, your deep understanding of the Everlaw platform, the legal technology space, and our customer’s workflows will provide you with the expertise required to guide our customers to great outcomes using Everlaw’s technology. Your commitment to building robust processes will allow you to codify best practices and provide impactful consultation to customers on how to best leverage our technology along with the deliverables they need to maximize the value of their investments in Everlaw throughout the customer journey. Your understanding of our customers and expertise in their use of the technology will allow you to be a champion for our users as we work to improve and expand the capabilities of the Everlaw platform. Your strong organization, communication, and collaboration skills will help you to guide the implementation process in partnership with a broad group of stakeholders across the pre- and post-sale customer journey.This is a full-time on-site position located in Oakland, California [or New York City or Washington, DC].In the first few months you willBecome an expert in the Everlaw platform ! The Everlaw platform is a complex and evolving technology. You’ll build a deep understanding of Everlaw and how our users leverage the technology to accomplish their goals.Develop a deep understanding of our clients
workflows and objectives by collaborating with customer-facing colleagues and connecting with our unique and diverse customers.Help to guide customers
through the early stages of their Everlaw journey, partnering with our customer-facing teams to consult and provide guidance on how best to implement Everlaw’s technology.Feel like part of the team!
Our onboarding process will integrate you into the company with informative sessions on our policies, processes, and team structure and goals.Learn, grow, and contribute right away.
We trust that you’ll bring experience and knowledge that will uplift the team, but we don’t expect you to know everything on Day 1. You’ll have time to develop your product knowledge and get up to speed on all aspects of Everlaw.Going forward you willEstablish best practices and develop processes
for ensuring that customers have the guidance they need to implement Everlaw and to maximize their value using Everlaw’s technology.Partner with stakeholders around the organization
through a strong understanding of the customer journey and contribute to the development of an efficiency and effective implementation strategy.Serve as an expert and trusted consultant
on how best to leverage the Everlaw platform for a wide range of customers, each with unique applications and workflows. Your expertise in the technology and our customers will inform decision-making and guide the customer journey.Coordinate the implementation process
by leveraging strong communication, collaboration, and organizational skills to deliver results for internal and external stakeholders.Advocate for our customers and users
by capturing meaningful feedback to help improve and expand the capabilities of the Everlaw platform. Your understanding of how the technology is being leveraged will help to inform decision-making around feature development and prioritization.About youYou thrive with autonomy
and leverage strong organizational, time management, and communication skills to manage projects and execute on a wide range of deliverables.You have a passion for learning technology
and are motivated by developing a high level of expertise in technical workflows and consulting on how best to apply technology in complex implementations.You are an expert in legal technology
who can bring credible solutions to our customers developed through your own understanding of their needs and objectives.You build strong relationships with customers
developed through a deep understanding of their workflows and goals and are an impactful advocate for customer needs and feedback.You are process-oriented
in developing and codifying repeatable best practices that can drive effective implementation of technical solutions and you provide a clear perspective on how to deliver the best results for customers.You collaborate effectively
with a broad group of stakeholders to understand and support our customers and internal partners across the organization and throughout the full customer journey.QualificationsYou have experience consulting on legal technology and leading implementations for organizations in the legal space.You have experience collaborating with legal professionals and understanding their workflows and objectives.You have held a formal role in a legal organization or in legal technology.You have a JD, Paralegal Certificate, and/or other legal space/legal technology credentials.PlusesYou have experience in leadership, strategic planning, coaching, and mentorship with a focus on building alignment.You have experience designing customer-facing materials and tailoring deliverables to a specific audience.At Everlaw, we are deeply invested in pursuing the truth, for our clients and for our employees. We know that when you’re empowered to pursue your passions, it is reflected in the work.
That’s why we’re committed to the professional growth of all our team members, offering an annual learning and development stipend and regular career check-ins with managers. If you’re looking for a place that values passion, integrity, and a desire to learn, we’d love to hear from you!Everlaw is an equal opportunity employer. We pride ourselves on having a diverse workforce and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity, and gender expression of our applicants and employees, and we honor requests for pronouns. It is our policy to comply with all applicable national, state, and local laws pertaining to nondiscrimination and equal opportunity, including the California Equal Pay Act. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Everlaw requires all of its employees to be fully vaccinated for COVID-19, unless a medical or religious exemption applies. If you are hired, we will require you to prove that you have received the COVID-19 vaccine, unless you have received a medical or religious exemption.
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workflows and objectives by collaborating with customer-facing colleagues and connecting with our unique and diverse customers.Help to guide customers
through the early stages of their Everlaw journey, partnering with our customer-facing teams to consult and provide guidance on how best to implement Everlaw’s technology.Feel like part of the team!
Our onboarding process will integrate you into the company with informative sessions on our policies, processes, and team structure and goals.Learn, grow, and contribute right away.
We trust that you’ll bring experience and knowledge that will uplift the team, but we don’t expect you to know everything on Day 1. You’ll have time to develop your product knowledge and get up to speed on all aspects of Everlaw.Going forward you willEstablish best practices and develop processes
for ensuring that customers have the guidance they need to implement Everlaw and to maximize their value using Everlaw’s technology.Partner with stakeholders around the organization
through a strong understanding of the customer journey and contribute to the development of an efficiency and effective implementation strategy.Serve as an expert and trusted consultant
on how best to leverage the Everlaw platform for a wide range of customers, each with unique applications and workflows. Your expertise in the technology and our customers will inform decision-making and guide the customer journey.Coordinate the implementation process
by leveraging strong communication, collaboration, and organizational skills to deliver results for internal and external stakeholders.Advocate for our customers and users
by capturing meaningful feedback to help improve and expand the capabilities of the Everlaw platform. Your understanding of how the technology is being leveraged will help to inform decision-making around feature development and prioritization.About youYou thrive with autonomy
and leverage strong organizational, time management, and communication skills to manage projects and execute on a wide range of deliverables.You have a passion for learning technology
and are motivated by developing a high level of expertise in technical workflows and consulting on how best to apply technology in complex implementations.You are an expert in legal technology
who can bring credible solutions to our customers developed through your own understanding of their needs and objectives.You build strong relationships with customers
developed through a deep understanding of their workflows and goals and are an impactful advocate for customer needs and feedback.You are process-oriented
in developing and codifying repeatable best practices that can drive effective implementation of technical solutions and you provide a clear perspective on how to deliver the best results for customers.You collaborate effectively
with a broad group of stakeholders to understand and support our customers and internal partners across the organization and throughout the full customer journey.QualificationsYou have experience consulting on legal technology and leading implementations for organizations in the legal space.You have experience collaborating with legal professionals and understanding their workflows and objectives.You have held a formal role in a legal organization or in legal technology.You have a JD, Paralegal Certificate, and/or other legal space/legal technology credentials.PlusesYou have experience in leadership, strategic planning, coaching, and mentorship with a focus on building alignment.You have experience designing customer-facing materials and tailoring deliverables to a specific audience.At Everlaw, we are deeply invested in pursuing the truth, for our clients and for our employees. We know that when you’re empowered to pursue your passions, it is reflected in the work.
That’s why we’re committed to the professional growth of all our team members, offering an annual learning and development stipend and regular career check-ins with managers. If you’re looking for a place that values passion, integrity, and a desire to learn, we’d love to hear from you!Everlaw is an equal opportunity employer. We pride ourselves on having a diverse workforce and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity, and gender expression of our applicants and employees, and we honor requests for pronouns. It is our policy to comply with all applicable national, state, and local laws pertaining to nondiscrimination and equal opportunity, including the California Equal Pay Act. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Everlaw requires all of its employees to be fully vaccinated for COVID-19, unless a medical or religious exemption applies. If you are hired, we will require you to prove that you have received the COVID-19 vaccine, unless you have received a medical or religious exemption.
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