ZIEHL-ABEGG, INC
Ventilation Service Support Engineer
ZIEHL-ABEGG, INC, Greensboro, North Carolina, us, 27497
Greensboro, NC, USA ● Winston-Salem, NC, USA
Req #284With over 100 years’ accumulated experience, ZIEHL-ABEGG is the world leading fan and motor manufacturer. We are the proven leader in the fan and ventilation market, providing innovative and energy efficient solutions to our business partners and customers.ZIEHL-ABEGG is looking for a technically skilled and customer focused Service Support Engineer who can be a strong contributor to our heavily expanding company. The Service Support Engineer will be responsible for providing on-site support to Ziehl-Abegg customers within the North American market and assisting to solve any technical issues a customer is having while using their new product or service.Your main responsibilities will be:Electrical & mechanical troubleshootingRepair customer returned fansCustomer visits for on-site troubleshooting & repairsProvide accurate diagnosis for reactive service calls and make repairs as indicated by work order, meeting contractual deadlinesEnsuring equipment is operating properly before leaving customer premises and completing all invoices with accurate list of all parts used and enter appropriate job-related commentsAct as a technical resource for our customers and internal staffAssist in product failure analysisReach out to ZA Germany for support from Service Department and credits for product failures.Answer communication from customersAdding details to Airtable and the Z-drive with information to help track, order parts, build inspection reports and complete RMA’sProviding tracking info to customers when requested.Assist Service Technicians and Administrators with technical questions regarding our products.Respond to customer complaints within 24hrs of receiptAssisting with trainings and process improvements within the departmentVerify and research warranty status of fans requested for repair workCreate quotes, invoices, and credit memosIssue Credit to customersIssue Inspection Reports to customersTravel extensive amounts of time, up to 50%, to domestic and international locations.Other projects as assigned and other duties as assigned / delegated by managementJob Requirements:Bachelor’s degree in related field or equivalent experience work experience preferred.Proven ability to work independently as well as within a group setting.Experience with hands-on troubleshooting.Mechanical aptitude and strong problem-solving skills.Excellent customer and presentation skills.Understanding of 5S and Six-Sigma standards.We offer:Tuition Reimbursement Program- We encourage team members to continue their education to support their current or future work.We offer a comprehensive benefits package including Health, Dental and Vision options.Company-paid Life insurance, Short and Long-Term Disability insurance, and Parental leave.401(k) retirement account with a generous company matchPhenomenal work life balance offering twenty (20) days of Paid Time Off (PTO) per calendar year.Holidays totaling eleven days (11) per calendar year including a floating holiday of employee’s choice.Career advancement and training opportunitiesWe welcome candidates from all backgrounds and are dedicated to providing an inclusive environment where everyone feels valued and supported.
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Req #284With over 100 years’ accumulated experience, ZIEHL-ABEGG is the world leading fan and motor manufacturer. We are the proven leader in the fan and ventilation market, providing innovative and energy efficient solutions to our business partners and customers.ZIEHL-ABEGG is looking for a technically skilled and customer focused Service Support Engineer who can be a strong contributor to our heavily expanding company. The Service Support Engineer will be responsible for providing on-site support to Ziehl-Abegg customers within the North American market and assisting to solve any technical issues a customer is having while using their new product or service.Your main responsibilities will be:Electrical & mechanical troubleshootingRepair customer returned fansCustomer visits for on-site troubleshooting & repairsProvide accurate diagnosis for reactive service calls and make repairs as indicated by work order, meeting contractual deadlinesEnsuring equipment is operating properly before leaving customer premises and completing all invoices with accurate list of all parts used and enter appropriate job-related commentsAct as a technical resource for our customers and internal staffAssist in product failure analysisReach out to ZA Germany for support from Service Department and credits for product failures.Answer communication from customersAdding details to Airtable and the Z-drive with information to help track, order parts, build inspection reports and complete RMA’sProviding tracking info to customers when requested.Assist Service Technicians and Administrators with technical questions regarding our products.Respond to customer complaints within 24hrs of receiptAssisting with trainings and process improvements within the departmentVerify and research warranty status of fans requested for repair workCreate quotes, invoices, and credit memosIssue Credit to customersIssue Inspection Reports to customersTravel extensive amounts of time, up to 50%, to domestic and international locations.Other projects as assigned and other duties as assigned / delegated by managementJob Requirements:Bachelor’s degree in related field or equivalent experience work experience preferred.Proven ability to work independently as well as within a group setting.Experience with hands-on troubleshooting.Mechanical aptitude and strong problem-solving skills.Excellent customer and presentation skills.Understanding of 5S and Six-Sigma standards.We offer:Tuition Reimbursement Program- We encourage team members to continue their education to support their current or future work.We offer a comprehensive benefits package including Health, Dental and Vision options.Company-paid Life insurance, Short and Long-Term Disability insurance, and Parental leave.401(k) retirement account with a generous company matchPhenomenal work life balance offering twenty (20) days of Paid Time Off (PTO) per calendar year.Holidays totaling eleven days (11) per calendar year including a floating holiday of employee’s choice.Career advancement and training opportunitiesWe welcome candidates from all backgrounds and are dedicated to providing an inclusive environment where everyone feels valued and supported.
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