Penn Foster
Software Implementer (Open to Remote)
Penn Foster, Colburn, Indiana, United States,
DescriptionSimpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees.Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures.YOU
As a Software Implementer, you are an expert in the field of building technology, with many years of experience in pre-construction processes, such as estimating, purchasing, scheduling, etc. You will oversee the implementation, training, and support of Simpson Strong-Tie’s software solutions designed for both residential builders and LBMs by managing project timelines, setting productivity objectives, and hitting critical milestones over the duration of an agreed-upon implementation schedule and scope of work. As with all Simpson Strong-Tie positions, this will require total customer satisfaction to be met or exceeded by providing consultation, technology, and service to our industries.WHAT YOU’LL BE DOING
(% of Time)
Coordinate with multiple simultaneous customers and lead regularly held meetings to discover and establish customer-specific business standards, collaborate on software system setup, consult on industry best practices, and administer training to lead the customer to independently utilize and maintain the software. (50%)Communicate status updates, implementation timeline progression, personal performance, customer concerns, and other related topics effectively to manager, team members, and other relevant stakeholders. (25%)Collaborate with implementation team, related internal stakeholders, and external third-party personnel to ensure overall project success. (25%)DESIRED SKILLS AND EXPERIENCE
If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too:Bachelor’s Degree in related field preferred.2 years experience in the residential construction industry preferred.2 years experience in estimating or related field preferred.2 years experience implementing and training software applications preferred.Communication: Ability to write in a clear, concise, organized, and convincing manner for the intended audience. Ability to effectively present information to groups of managers, team members and customers.Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements; acts with customer in mind; establishes and maintains effective relationships with customers and gains their trust and respect.Problem Solving: Use logic and methods to solve difficult problems with effective solutions; can see hidden problems; look beyond the obvious and doesn’t stop at the first answers.Process Management: Good at figuring out the process necessary to get things done; knows how to organize people and activities.Composure: Ability to stay calm and in control in tense or frustrating situations.Integrity and Trust: Widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.Timely Decision Making: Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.Driving Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers that steadfastly pushes self and others for results.Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.Travel Required
This job requires 30% domestic travel.Work Status & Location
This full-time, exempt position is located in Lafayette, IN or open to remote. Posted pay range is based upon national average and may vary depending on geographical work location.Relocation
Relocation is not available for this position.PAY
$50,400.00 - $71,200.00 / yearREWARDS AT SIMPSON STRONG-TIE
We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.Quarterly Bonuses/Commission:
You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe
all
employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits.Benefits:
We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more.
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As a Software Implementer, you are an expert in the field of building technology, with many years of experience in pre-construction processes, such as estimating, purchasing, scheduling, etc. You will oversee the implementation, training, and support of Simpson Strong-Tie’s software solutions designed for both residential builders and LBMs by managing project timelines, setting productivity objectives, and hitting critical milestones over the duration of an agreed-upon implementation schedule and scope of work. As with all Simpson Strong-Tie positions, this will require total customer satisfaction to be met or exceeded by providing consultation, technology, and service to our industries.WHAT YOU’LL BE DOING
(% of Time)
Coordinate with multiple simultaneous customers and lead regularly held meetings to discover and establish customer-specific business standards, collaborate on software system setup, consult on industry best practices, and administer training to lead the customer to independently utilize and maintain the software. (50%)Communicate status updates, implementation timeline progression, personal performance, customer concerns, and other related topics effectively to manager, team members, and other relevant stakeholders. (25%)Collaborate with implementation team, related internal stakeholders, and external third-party personnel to ensure overall project success. (25%)DESIRED SKILLS AND EXPERIENCE
If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too:Bachelor’s Degree in related field preferred.2 years experience in the residential construction industry preferred.2 years experience in estimating or related field preferred.2 years experience implementing and training software applications preferred.Communication: Ability to write in a clear, concise, organized, and convincing manner for the intended audience. Ability to effectively present information to groups of managers, team members and customers.Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements; acts with customer in mind; establishes and maintains effective relationships with customers and gains their trust and respect.Problem Solving: Use logic and methods to solve difficult problems with effective solutions; can see hidden problems; look beyond the obvious and doesn’t stop at the first answers.Process Management: Good at figuring out the process necessary to get things done; knows how to organize people and activities.Composure: Ability to stay calm and in control in tense or frustrating situations.Integrity and Trust: Widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.Timely Decision Making: Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.Driving Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers that steadfastly pushes self and others for results.Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.Travel Required
This job requires 30% domestic travel.Work Status & Location
This full-time, exempt position is located in Lafayette, IN or open to remote. Posted pay range is based upon national average and may vary depending on geographical work location.Relocation
Relocation is not available for this position.PAY
$50,400.00 - $71,200.00 / yearREWARDS AT SIMPSON STRONG-TIE
We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.Quarterly Bonuses/Commission:
You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe
all
employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits.Benefits:
We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more.
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