Live Nation
LN Concerts, IT Service Delivery Manager
Live Nation, Chicago, Illinois, United States,
LN Concerts, IT Service Delivery ManagerLN Concerts, IT Service Delivery Manager
Applylocations: Work From Home - Illinois, Work From Home - Texas, Work From Home - Californiatime type: Full timeposted on: Posted 4 Days Agojob requisition id: JR-73960Job Summary:WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales, we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support, it’s no wonder we are certified as a
Great Place to Work
organization and one of People Magazine’s “50 Companies that Care.” We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!THE JOB:The Concerts Technology team is looking for a highly motivated, passionate, and enthusiastic individual who is interested in managing IT service delivery for our Venue Infrastructure and Application support teams at Live Nation. As the IT Service Delivery Manager, you can expect to gain real-world experience and an intimate understanding of IT service delivery concepts as they are applied within the exciting/dynamic entertainment industry.WHAT THIS ROLE WILL DOThe IT Service Delivery Manager will be a leader on the Venue IT team, developing key talent, ensuring continuous improvement in staff competencies, skills, and knowledge.Successful candidate will develop and maintain the Live Nation US Concerts IT service delivery catalog and be accountable for all IT services provided for Venues, Festivals, and Offices in North America.To ensure a world-class environment for our fans and artists, the successful candidate will work with LN leadership to develop service delivery policies and procedures in alignment with company goals and will work to continuously improve those policies through innovation and efficiency.The IT Service Delivery Manager will communicate and ensure adoption of IT service delivery policies and procedures with venue operations, internal service delivery teams, and 3rd party providers.The successful candidate will develop and establish SLAs and OLAs with service delivery providers in alignment with Live Nation Concerts organizational and business goals, and work to ensure their terms are met.The IT Service Delivery Manager will establish KPIs and critical success factors (CSFs) to help measure performance for IT Services, processes, operations, and work environments.The IT Service Delivery Manager will track the performance of service delivery teams and periodically report on that performance with analysis and recommendations for improvements.The successful candidate will assist in developing budgets and tracking costs associated with IT Service delivery, and will work to ensure 3rd party invoices are approved and satisfied by the appropriate budget owners.The successful candidate will assist with hardware procurement, as well as establish, maintain and enforce inventory management of all venue IT Hardware and work to ensure proper accounting.They will make quick decisions on proper ways to align customer requirements with existing company or departmental procedures with a focus on innovation and continuous improvement.The IT Service Delivery Manager will ensure managed service partners and external vendors are meeting established SLAs via effective reporting mechanics.They will have telecom experience including ordering new and maintaining existing circuits.WHAT THIS PERSON WILL BRINGProven Service Delivery Management experience (10-15 years) combining IT Service Delivery, solutions implementation, project management, operations management, IT Vendor Management.Knowledge of developing and managing SLAs, KPIs, and critical success factors (CSFs) for IT Services, processes, operations, and work environments.Experience leading a team of diverse contributors focusing on processes and communication.Experience of ITSM software applications and tools, analysis, and reporting.Service, project, and results-orientation, with strong analytical and problem-solving skills.High-energy work ethic, ability to establish vision, drive change, and deliver results.ITIL v3 Expert certification with strong knowledge of ITIL preferred.Project Management Professional (PMP) certification desired.Six Sigma certification desired.ZenDesk reporting, matrix, and analytics experience preferred.Ability to deliver training and communicate standards to IT stakeholders as well as internal and 3rd party service delivery teams.Proficient with Microsoft Office applications, including VISIO and Excel.Familiarity with project management tools and software packages.Experience working in a team-oriented collaborative environment.Extensive experience working with vendors and ensuring successful delivery of services and results.Strong oral and written communication skills.Must be a self-starter with the ability to work well in a team environment.BENEFITS & PERKS -
Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:HEALTH:
Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs).YOURSELF:
Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets.WEALTH:
401(k) program with company match, Stock Program Reimbursement.FAMILY:
New parent programs & support including caregiver leave and baby bonus, infertility support.CAREER:
Tuition reimbursement, student loan repayment internal growth and development programs & trainings.OTHERS:
Volunteer time off, crowdfunding network.EQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms.The expected compensation for this position is: $88,000.00 USD - $110,000.00 USD.** Pay is based on a number of factors including market location, qualifications, skills, and experience.
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Applylocations: Work From Home - Illinois, Work From Home - Texas, Work From Home - Californiatime type: Full timeposted on: Posted 4 Days Agojob requisition id: JR-73960Job Summary:WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales, we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support, it’s no wonder we are certified as a
Great Place to Work
organization and one of People Magazine’s “50 Companies that Care.” We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!THE JOB:The Concerts Technology team is looking for a highly motivated, passionate, and enthusiastic individual who is interested in managing IT service delivery for our Venue Infrastructure and Application support teams at Live Nation. As the IT Service Delivery Manager, you can expect to gain real-world experience and an intimate understanding of IT service delivery concepts as they are applied within the exciting/dynamic entertainment industry.WHAT THIS ROLE WILL DOThe IT Service Delivery Manager will be a leader on the Venue IT team, developing key talent, ensuring continuous improvement in staff competencies, skills, and knowledge.Successful candidate will develop and maintain the Live Nation US Concerts IT service delivery catalog and be accountable for all IT services provided for Venues, Festivals, and Offices in North America.To ensure a world-class environment for our fans and artists, the successful candidate will work with LN leadership to develop service delivery policies and procedures in alignment with company goals and will work to continuously improve those policies through innovation and efficiency.The IT Service Delivery Manager will communicate and ensure adoption of IT service delivery policies and procedures with venue operations, internal service delivery teams, and 3rd party providers.The successful candidate will develop and establish SLAs and OLAs with service delivery providers in alignment with Live Nation Concerts organizational and business goals, and work to ensure their terms are met.The IT Service Delivery Manager will establish KPIs and critical success factors (CSFs) to help measure performance for IT Services, processes, operations, and work environments.The IT Service Delivery Manager will track the performance of service delivery teams and periodically report on that performance with analysis and recommendations for improvements.The successful candidate will assist in developing budgets and tracking costs associated with IT Service delivery, and will work to ensure 3rd party invoices are approved and satisfied by the appropriate budget owners.The successful candidate will assist with hardware procurement, as well as establish, maintain and enforce inventory management of all venue IT Hardware and work to ensure proper accounting.They will make quick decisions on proper ways to align customer requirements with existing company or departmental procedures with a focus on innovation and continuous improvement.The IT Service Delivery Manager will ensure managed service partners and external vendors are meeting established SLAs via effective reporting mechanics.They will have telecom experience including ordering new and maintaining existing circuits.WHAT THIS PERSON WILL BRINGProven Service Delivery Management experience (10-15 years) combining IT Service Delivery, solutions implementation, project management, operations management, IT Vendor Management.Knowledge of developing and managing SLAs, KPIs, and critical success factors (CSFs) for IT Services, processes, operations, and work environments.Experience leading a team of diverse contributors focusing on processes and communication.Experience of ITSM software applications and tools, analysis, and reporting.Service, project, and results-orientation, with strong analytical and problem-solving skills.High-energy work ethic, ability to establish vision, drive change, and deliver results.ITIL v3 Expert certification with strong knowledge of ITIL preferred.Project Management Professional (PMP) certification desired.Six Sigma certification desired.ZenDesk reporting, matrix, and analytics experience preferred.Ability to deliver training and communicate standards to IT stakeholders as well as internal and 3rd party service delivery teams.Proficient with Microsoft Office applications, including VISIO and Excel.Familiarity with project management tools and software packages.Experience working in a team-oriented collaborative environment.Extensive experience working with vendors and ensuring successful delivery of services and results.Strong oral and written communication skills.Must be a self-starter with the ability to work well in a team environment.BENEFITS & PERKS -
Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:HEALTH:
Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs).YOURSELF:
Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets.WEALTH:
401(k) program with company match, Stock Program Reimbursement.FAMILY:
New parent programs & support including caregiver leave and baby bonus, infertility support.CAREER:
Tuition reimbursement, student loan repayment internal growth and development programs & trainings.OTHERS:
Volunteer time off, crowdfunding network.EQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms.The expected compensation for this position is: $88,000.00 USD - $110,000.00 USD.** Pay is based on a number of factors including market location, qualifications, skills, and experience.
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